TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Used TurboTax for 20 years, Will NEVER use again On 03/17/22 I see a TurboTax message that didn't show up till today. It says that TurboTax fails to print correctly, and that IRS scanners can't capture the data. Delays in processing returns are resulting. TurboTax advises users to create a PDF of their tax documents and then print the PDF for submission to IRS. Very, very disappointed. The user interface is crude this year compared to prior years. The guidance you thought you paid for...is weak this year compared to prior years.
Date published: 2022-03-17
Rated 1 out of 5 by from Eh Took a few days longer than me filling myself. Needed previous taxes which was a pain. I did not like the interface of using the live thing. I always had to be in it and it took a whole to figure out what to select to get to what I needed. It seems very outdated. I dont like how I could not progress with reviewing my taxes because the message of submitting befor march 25th took the spot where I needed to press check it out. It took a long time and a lot of refreshing the page before I saw the prompt to review my taxes. And even then I had to press it within 2 seconds or that stupid submit before the 25th prompt came up and blocked the check it out button. All in all I will file myself next year. Not worth the hassle and time it takes
Date published: 2022-03-17
Rated 5 out of 5 by from Awesome Extremely professional and efficient. Timely, delivery.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax made taxes simple! TurboTax Live Full Service was the best fit for my needs this year. Robert, my tax expert, was friendly and thorough and took the time to answer all my questions. My tax status was more complex than in previous years, and Robert made the process simple and straightforward! Two things I would like to see from TurboTax moving forward are full disclosure of possible fees upfront, and a more detailed receipt for services (include discounts, tax, etc.). Grateful to Robert and TurboTax for helping me get my maximum credits and refund!
Date published: 2022-03-17
Rated 3 out of 5 by from Hate tax time Federal tax was easy but when it came to the state tax it was extremely frustrating I could to get to the correct form for my City income tax and was not able to file my state form even though TurboTax requires you to PAY FOR FILING BEFORE you actually file I now have to file my state by mail so how am I supposed to get my refund?!!! Why cant I file without filing my city??????? And when you try to get that support that is there all the way is it not available UNLESS YOU BUY THE MOST EXPENSIVE VERSION.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is good Laurel has great customer service and was very helpful and answered all my questions
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax Was good experience, it was easy and efficient and helpful
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax was fantastic Turbo Tax was easy to follow and input the information. I have been using this system for the past few years. I really like it.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy Enough! Once I figured out how to maneuver and re-review, it was great! Will definitely use again!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax works great Able to step through the program in minimal time with little effort.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4039
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Used TurboTax for 20 years, Will NEVER use again On 03/17/22 I see a TurboTax message that didn't show up till today. It says that TurboTax fails to print correctly, and that IRS scanners can't capture the data. Delays in processing returns are resulting. TurboTax advises users to create a PDF of their tax documents and then print the PDF for submission to IRS. Very, very disappointed. The user interface is crude this year compared to prior years. The guidance you thought you paid for...is weak this year compared to prior years.
Date published: 2022-03-17
Rated 1 out of 5 by from Eh Took a few days longer than me filling myself. Needed previous taxes which was a pain. I did not like the interface of using the live thing. I always had to be in it and it took a whole to figure out what to select to get to what I needed. It seems very outdated. I dont like how I could not progress with reviewing my taxes because the message of submitting befor march 25th took the spot where I needed to press check it out. It took a long time and a lot of refreshing the page before I saw the prompt to review my taxes. And even then I had to press it within 2 seconds or that stupid submit before the 25th prompt came up and blocked the check it out button. All in all I will file myself next year. Not worth the hassle and time it takes
Date published: 2022-03-17
Rated 5 out of 5 by from Awesome Extremely professional and efficient. Timely, delivery.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax made taxes simple! TurboTax Live Full Service was the best fit for my needs this year. Robert, my tax expert, was friendly and thorough and took the time to answer all my questions. My tax status was more complex than in previous years, and Robert made the process simple and straightforward! Two things I would like to see from TurboTax moving forward are full disclosure of possible fees upfront, and a more detailed receipt for services (include discounts, tax, etc.). Grateful to Robert and TurboTax for helping me get my maximum credits and refund!
Date published: 2022-03-17
Rated 3 out of 5 by from Hate tax time Federal tax was easy but when it came to the state tax it was extremely frustrating I could to get to the correct form for my City income tax and was not able to file my state form even though TurboTax requires you to PAY FOR FILING BEFORE you actually file I now have to file my state by mail so how am I supposed to get my refund?!!! Why cant I file without filing my city??????? And when you try to get that support that is there all the way is it not available UNLESS YOU BUY THE MOST EXPENSIVE VERSION.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is good Laurel has great customer service and was very helpful and answered all my questions
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax Was good experience, it was easy and efficient and helpful
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax was fantastic Turbo Tax was easy to follow and input the information. I have been using this system for the past few years. I really like it.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy Enough! Once I figured out how to maneuver and re-review, it was great! Will definitely use again!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax works great Able to step through the program in minimal time with little effort.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4039