TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
68462jgrcn from
turbo tax fair
your rates are not as advertised, indicated free returns with deluxe edition and had to pay extra
Date published: 2023-01-28
Rated 5 out of 5 by
Joni40 from
Turbo tax done a great job
The expert called me on the phone and stayed on the phone until my issues were resolved. He was very nice and done all he could to help me. Thank you
Date published: 2023-01-28
Rated 5 out of 5 by
BGrannie from
Turbo Tax is the best way to do your returns.
User friendly. Provides answers to questions you may have. Has a lot of security checks which makes the customer feel safer with providing personal information.
Date published: 2023-01-28
Rated 5 out of 5 by
null from
quick painless
Quick and painless experience overall very easy, information inporting is so nice
Date published: 2023-01-28
Rated 1 out of 5 by
Audiekat from
I could not go back and change the service
I tried desperately to go back and change the service I originally selected. I thought the service without the price was the free service and turned out it was the most expensive one. Now I was charged over half my federal return for a service I didn’t use.
Date published: 2023-01-28
Rated 1 out of 5 by
Nicki01282023 from
Disappointed
I’m frustrated. I’ve been filing for 5 years now and I remember when it used to be free/$50. I just paid over 170$, and I’m thinking this might be my last year using this company. It makes me sad, because I like Turbo Tax, but I don’t like getting charged for unnecessary things (i.e. $40 to efile? $40 for state?) even without assistance, that was not worth $170 and I may as well go to a company and have them do it for me, if I’m going to pay that. Truly upsetting.
Date published: 2023-01-28
Rated 4 out of 5 by
B Scoggs21NC from
Helped alot
I couldn’t have done it without the online help. That saved me more than once during me filing my taxes.
Date published: 2023-01-28
Rated 5 out of 5 by
Clk13 from
Awesome
So easy to use and the professionals answer questions in a timely fashion.
Date published: 2023-01-28
Rated 4 out of 5 by
Ger15 from
Turbotax great, but few challenges
Prompts for more information or 'fries with that' are unnecessarily hard to get by. prompting call to support. When you ask if there is a Fed IP Pin, pop up field for the number immediately.
Date published: 2023-01-28
Rated 5 out of 5 by
BC Hands from
Easy to navigate
I am a repeated customer, as a one person business owner, being able to make my own taxes is great since I save preparing them myself.
All TurboTax® Offerings Reviews - Page 4029
Date published: 2023-01-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
68462jgrcn from
turbo tax fair
your rates are not as advertised, indicated free returns with deluxe edition and had to pay extra
Date published: 2023-01-28
Rated 5 out of 5 by
Joni40 from
Turbo tax done a great job
The expert called me on the phone and stayed on the phone until my issues were resolved. He was very nice and done all he could to help me. Thank you
Date published: 2023-01-28
Rated 5 out of 5 by
BGrannie from
Turbo Tax is the best way to do your returns.
User friendly. Provides answers to questions you may have. Has a lot of security checks which makes the customer feel safer with providing personal information.
Date published: 2023-01-28
Rated 5 out of 5 by
null from
quick painless
Quick and painless experience overall very easy, information inporting is so nice
Date published: 2023-01-28
Rated 1 out of 5 by
Audiekat from
I could not go back and change the service
I tried desperately to go back and change the service I originally selected. I thought the service without the price was the free service and turned out it was the most expensive one. Now I was charged over half my federal return for a service I didn’t use.
Date published: 2023-01-28
Rated 1 out of 5 by
Nicki01282023 from
Disappointed
I’m frustrated. I’ve been filing for 5 years now and I remember when it used to be free/$50. I just paid over 170$, and I’m thinking this might be my last year using this company. It makes me sad, because I like Turbo Tax, but I don’t like getting charged for unnecessary things (i.e. $40 to efile? $40 for state?) even without assistance, that was not worth $170 and I may as well go to a company and have them do it for me, if I’m going to pay that. Truly upsetting.
Date published: 2023-01-28
Rated 4 out of 5 by
B Scoggs21NC from
Helped alot
I couldn’t have done it without the online help. That saved me more than once during me filing my taxes.
Date published: 2023-01-28
Rated 5 out of 5 by
Clk13 from
Awesome
So easy to use and the professionals answer questions in a timely fashion.
Date published: 2023-01-28
Rated 4 out of 5 by
Ger15 from
Turbotax great, but few challenges
Prompts for more information or 'fries with that' are unnecessarily hard to get by. prompting call to support. When you ask if there is a Fed IP Pin, pop up field for the number immediately.
Date published: 2023-01-28
Rated 5 out of 5 by
BC Hands from
Easy to navigate
I am a repeated customer, as a one person business owner, being able to make my own taxes is great since I save preparing them myself.
All TurboTax® Offerings Reviews - Page 4029
Date published: 2023-01-28