TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from turbo tax fair your rates are not as advertised, indicated free returns with deluxe edition and had to pay extra
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax done a great job The expert called me on the phone and stayed on the phone until my issues were resolved. He was very nice and done all he could to help me. Thank you
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo Tax is the best way to do your returns. User friendly. Provides answers to questions you may have. Has a lot of security checks which makes the customer feel safer with providing personal information.
Date published: 2023-01-28
Rated 5 out of 5 by from quick painless Quick and painless experience overall very easy, information inporting is so nice
Date published: 2023-01-28
Rated 1 out of 5 by from I could not go back and change the service I tried desperately to go back and change the service I originally selected. I thought the service without the price was the free service and turned out it was the most expensive one. Now I was charged over half my federal return for a service I didn’t use.
Date published: 2023-01-28
Rated 1 out of 5 by from Disappointed I’m frustrated. I’ve been filing for 5 years now and I remember when it used to be free/$50. I just paid over 170$, and I’m thinking this might be my last year using this company. It makes me sad, because I like Turbo Tax, but I don’t like getting charged for unnecessary things (i.e. $40 to efile? $40 for state?) even without assistance, that was not worth $170 and I may as well go to a company and have them do it for me, if I’m going to pay that. Truly upsetting.
Date published: 2023-01-28
Rated 4 out of 5 by from Helped alot I couldn’t have done it without the online help. That saved me more than once during me filing my taxes.
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome So easy to use and the professionals answer questions in a timely fashion.
Date published: 2023-01-28
Rated 4 out of 5 by from Turbotax great, but few challenges Prompts for more information or 'fries with that' are unnecessarily hard to get by. prompting call to support. When you ask if there is a Fed IP Pin, pop up field for the number immediately.
Date published: 2023-01-28
Rated 5 out of 5 by from Easy to navigate I am a repeated customer, as a one person business owner, being able to make my own taxes is great since I save preparing them myself.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 4029
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from turbo tax fair your rates are not as advertised, indicated free returns with deluxe edition and had to pay extra
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax done a great job The expert called me on the phone and stayed on the phone until my issues were resolved. He was very nice and done all he could to help me. Thank you
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo Tax is the best way to do your returns. User friendly. Provides answers to questions you may have. Has a lot of security checks which makes the customer feel safer with providing personal information.
Date published: 2023-01-28
Rated 5 out of 5 by from quick painless Quick and painless experience overall very easy, information inporting is so nice
Date published: 2023-01-28
Rated 1 out of 5 by from I could not go back and change the service I tried desperately to go back and change the service I originally selected. I thought the service without the price was the free service and turned out it was the most expensive one. Now I was charged over half my federal return for a service I didn’t use.
Date published: 2023-01-28
Rated 1 out of 5 by from Disappointed I’m frustrated. I’ve been filing for 5 years now and I remember when it used to be free/$50. I just paid over 170$, and I’m thinking this might be my last year using this company. It makes me sad, because I like Turbo Tax, but I don’t like getting charged for unnecessary things (i.e. $40 to efile? $40 for state?) even without assistance, that was not worth $170 and I may as well go to a company and have them do it for me, if I’m going to pay that. Truly upsetting.
Date published: 2023-01-28
Rated 4 out of 5 by from Helped alot I couldn’t have done it without the online help. That saved me more than once during me filing my taxes.
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome So easy to use and the professionals answer questions in a timely fashion.
Date published: 2023-01-28
Rated 4 out of 5 by from Turbotax great, but few challenges Prompts for more information or 'fries with that' are unnecessarily hard to get by. prompting call to support. When you ask if there is a Fed IP Pin, pop up field for the number immediately.
Date published: 2023-01-28
Rated 5 out of 5 by from Easy to navigate I am a repeated customer, as a one person business owner, being able to make my own taxes is great since I save preparing them myself.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 4029