TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from EASY TO USE AND FOLLOW PROMPTS HELP IS EASILY ACCESSIBLE, KNOWLEDGEABLE, AND FRIENDLY.
Date published: 2023-04-07
Rated 5 out of 5 by from So easy! I appreciate being guided every step of the way. Being able to import documents is a huge time saver as well. They just make it incredibly easy and that lowers stress.
Date published: 2023-04-07
Rated 4 out of 5 by from Easy and quick Was relatively easy. My one suggestion would be a list at the beginning that says have all the following... so I didn't have to stop and go find documents. But much easier than I expected.
Date published: 2023-04-07
Rated 4 out of 5 by from Great except for handling OID forms Problem with handling forms automatically downloaded from Raymond James and Fidelity Investments when all amounts were zero or not entered. I just had to manually delete those forms.
Date published: 2023-04-07
Rated 5 out of 5 by from tubo tax easy too use and it easy and fun need more tools like this one
Date published: 2023-04-07
Rated 4 out of 5 by from Good program, Help is outdated Turbotax is a solid program for the most part but the help utility needs a lot of work
Date published: 2023-04-07
Rated 4 out of 5 by from Good for first time Simple and easy for my first time filing alone. Will do it again probably.
Date published: 2023-04-07
Rated 3 out of 5 by from recovery of log in password is IMPOSSIBLE I spent 1 1/2 hours on the phone with a customer service rep. trying to log in to my account and they couldn't do it. I have yet to get security to get back to me. Also the tax review did not like the way my IRA was reported - So What? I Can't Change That. I entered what the IRA reported. Oh yes and Turbotax won't let me use my nickname. What? I can't even make one up?
Date published: 2023-04-07
Rated 5 out of 5 by from Taxes Can Be Easy It makes filing simple and educating - you learn more about your personal finances. I particular like the step by step approach and the guidance you receive along the way. I have used Turbo Tax from the beginning and it helps me feel in control instead of a third party or tax professional.
Date published: 2023-04-07
Rated 2 out of 5 by from Asks for upgrades too many times So many times, throughout the return, it asks if you want to upgrade. Other optional items that were declined popped up again to see if I would say yes then. There should be an upgrade option on the side that you can select if you change your mind instead of having to decline upgrade options 5 times in 30 minutes.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4029
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EASY TO USE AND FOLLOW PROMPTS HELP IS EASILY ACCESSIBLE, KNOWLEDGEABLE, AND FRIENDLY.
Date published: 2023-04-07
Rated 5 out of 5 by from So easy! I appreciate being guided every step of the way. Being able to import documents is a huge time saver as well. They just make it incredibly easy and that lowers stress.
Date published: 2023-04-07
Rated 4 out of 5 by from Easy and quick Was relatively easy. My one suggestion would be a list at the beginning that says have all the following... so I didn't have to stop and go find documents. But much easier than I expected.
Date published: 2023-04-07
Rated 4 out of 5 by from Great except for handling OID forms Problem with handling forms automatically downloaded from Raymond James and Fidelity Investments when all amounts were zero or not entered. I just had to manually delete those forms.
Date published: 2023-04-07
Rated 5 out of 5 by from tubo tax easy too use and it easy and fun need more tools like this one
Date published: 2023-04-07
Rated 4 out of 5 by from Good program, Help is outdated Turbotax is a solid program for the most part but the help utility needs a lot of work
Date published: 2023-04-07
Rated 4 out of 5 by from Good for first time Simple and easy for my first time filing alone. Will do it again probably.
Date published: 2023-04-07
Rated 3 out of 5 by from recovery of log in password is IMPOSSIBLE I spent 1 1/2 hours on the phone with a customer service rep. trying to log in to my account and they couldn't do it. I have yet to get security to get back to me. Also the tax review did not like the way my IRA was reported - So What? I Can't Change That. I entered what the IRA reported. Oh yes and Turbotax won't let me use my nickname. What? I can't even make one up?
Date published: 2023-04-07
Rated 5 out of 5 by from Taxes Can Be Easy It makes filing simple and educating - you learn more about your personal finances. I particular like the step by step approach and the guidance you receive along the way. I have used Turbo Tax from the beginning and it helps me feel in control instead of a third party or tax professional.
Date published: 2023-04-07
Rated 2 out of 5 by from Asks for upgrades too many times So many times, throughout the return, it asks if you want to upgrade. Other optional items that were declined popped up again to see if I would say yes then. There should be an upgrade option on the side that you can select if you change your mind instead of having to decline upgrade options 5 times in 30 minutes.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4029