TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 5 out of 5 by
D4niel from
Easy to Use and Always Helpful
I've been using TurboTax for years, and I have always been pleased. Their system is user-friendly and their customer service is second-to-none.
Date published: 2023-02-27
Rated 5 out of 5 by
The Nutt from
Love it!
Long time user, and a senior citizen. Very easy to use.
Date published: 2023-02-27
Rated 4 out of 5 by
Worn Out from Taxes from
No Assistance Provided Whatsoever When Activated
The TurboTax Live Experts returned the phone call with men yelling at each other and dogs barking in the background and never talked to me at all. My son got on-line and helped me over the phone get the right information entered so that my federal return was accurate as the TurboTax software was not showing the correct information resulting in a federal refund that was almost $5,000 too much. So much for LIVE assistance and accurate software. I will be downgrading my TurboTax next year.
Date published: 2023-02-27
Rated 5 out of 5 by
K G B from
Fantastic customer Service!
Elizabeth solved my problem quickly and efficiently.
Date published: 2023-02-27
Rated 5 out of 5 by
slimmy frog from
Turbo tax is very good
Have used Turbo Tax for 15 plus years always satisfied with it
Date published: 2023-02-27
Rated 4 out of 5 by
5P0C from
Easy to use, not easy to see
Easy to answer the questions and to go back and forth within the tool. Not easy to see where/ how your information is being inputted in the actual return forms until you are finished.
Date published: 2023-02-27
Rated 5 out of 5 by
AMM148679 from
TurboTax is awesome!
It's super simple, easy, and quick. I have used TurboTax 9 yrs this tax season and will continue to do so!
Date published: 2023-02-27
Rated 3 out of 5 by
den136 from
expensive
talking to the live agents was really helpful however the fee to process using your return to get a direct deposit is ridiculous to me
Date published: 2023-02-27
Rated 5 out of 5 by
Rivera Fam from
Taxes suck but with turbo tax they suck less
We just started using turbo tax this year and even though this time was a little tough, next year will be smooth sailing. All of our necessary documents will be in the right place for us to complete everything in record time! We had quite a bit of help from your very helpful tax experts. They really went above and beyond with helping us to complete our taxes and we could not have gotten through this without their guidance.
Date published: 2023-02-27
Rated 4 out of 5 by
Mr Kanute from
Good Self Service
Good Self Service when not having a very complicated tax status.
All TurboTax® Offerings Reviews - Page 4015
Date published: 2023-02-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
D4niel from
Easy to Use and Always Helpful
I've been using TurboTax for years, and I have always been pleased. Their system is user-friendly and their customer service is second-to-none.
Date published: 2023-02-27
Rated 5 out of 5 by
The Nutt from
Love it!
Long time user, and a senior citizen. Very easy to use.
Date published: 2023-02-27
Rated 4 out of 5 by
Worn Out from Taxes from
No Assistance Provided Whatsoever When Activated
The TurboTax Live Experts returned the phone call with men yelling at each other and dogs barking in the background and never talked to me at all. My son got on-line and helped me over the phone get the right information entered so that my federal return was accurate as the TurboTax software was not showing the correct information resulting in a federal refund that was almost $5,000 too much. So much for LIVE assistance and accurate software. I will be downgrading my TurboTax next year.
Date published: 2023-02-27
Rated 5 out of 5 by
K G B from
Fantastic customer Service!
Elizabeth solved my problem quickly and efficiently.
Date published: 2023-02-27
Rated 5 out of 5 by
slimmy frog from
Turbo tax is very good
Have used Turbo Tax for 15 plus years always satisfied with it
Date published: 2023-02-27
Rated 4 out of 5 by
5P0C from
Easy to use, not easy to see
Easy to answer the questions and to go back and forth within the tool. Not easy to see where/ how your information is being inputted in the actual return forms until you are finished.
Date published: 2023-02-27
Rated 5 out of 5 by
AMM148679 from
TurboTax is awesome!
It's super simple, easy, and quick. I have used TurboTax 9 yrs this tax season and will continue to do so!
Date published: 2023-02-27
Rated 3 out of 5 by
den136 from
expensive
talking to the live agents was really helpful however the fee to process using your return to get a direct deposit is ridiculous to me
Date published: 2023-02-27
Rated 5 out of 5 by
Rivera Fam from
Taxes suck but with turbo tax they suck less
We just started using turbo tax this year and even though this time was a little tough, next year will be smooth sailing. All of our necessary documents will be in the right place for us to complete everything in record time! We had quite a bit of help from your very helpful tax experts. They really went above and beyond with helping us to complete our taxes and we could not have gotten through this without their guidance.
Date published: 2023-02-27
Rated 4 out of 5 by
Mr Kanute from
Good Self Service
Good Self Service when not having a very complicated tax status.
All TurboTax® Offerings Reviews - Page 4015
Date published: 2023-02-27