TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from Does the job, but online support is awful Trying to find answers to questions is like looking for a needle in a haystack. And often confusing or conflicting instructions mar the user experience. If I hadn't been using this product for the past thirty years, I'd probably look for something a bit more robust. Like a CPA with experience.
Date published: 2022-03-22
Rated 2 out of 5 by from Bad Said file was complete, so I paid for e-filing, then it said file is not complete, and asked which state "Exempt interest Dividends" were from. This is part of a Fidelity managed account, and I expect there were multiple states, which Fidelity doesn't list. No way to by-pass that, so had to file by mail. Not sure if I'll get the e-filing fee back from Turbo
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax Works! I have been using TurboTax now for over 15 years. Always works for me to have this process so well simplified and clear.
Date published: 2022-03-22
Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4012
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Does the job, but online support is awful Trying to find answers to questions is like looking for a needle in a haystack. And often confusing or conflicting instructions mar the user experience. If I hadn't been using this product for the past thirty years, I'd probably look for something a bit more robust. Like a CPA with experience.
Date published: 2022-03-22
Rated 2 out of 5 by from Bad Said file was complete, so I paid for e-filing, then it said file is not complete, and asked which state "Exempt interest Dividends" were from. This is part of a Fidelity managed account, and I expect there were multiple states, which Fidelity doesn't list. No way to by-pass that, so had to file by mail. Not sure if I'll get the e-filing fee back from Turbo
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax Works! I have been using TurboTax now for over 15 years. Always works for me to have this process so well simplified and clear.
Date published: 2022-03-22
Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4012