TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Very good We moved so two states. Was a little dicey but dug deeper with help goggling questions, and searching inside Turbotax, and figured it out. All in all, just don't give up, and answers will come...
Date published: 2023-04-07
Rated 5 out of 5 by from TAX QUESTIONS How come when going from Federal to Massachusetts tax I have to answer the question saying if there are any differences between the way the Federal is filed .vs. Mass regarding the handling of sale of stock or anything else for that matter. Isn't that one of the reasons I use Turbo Tax?
Date published: 2023-04-07
Rated 5 out of 5 by from Easy Easy to import tax forms, especially stock trade forms.
Date published: 2023-04-07
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is very easy to use and makes the process of filing income taxes simple!
Date published: 2023-04-07
Rated 4 out of 5 by from Review Turbo good software. Remove Intuit account requirement. OK
Date published: 2023-04-07
Rated 5 out of 5 by from TURBO EXCELLENCE Turbo Tax is easy and fast to use. i recommend this service.
Date published: 2023-04-07
Rated 1 out of 5 by from Overpriced, barely adequate Have used TurboTax for years. It works ok-ish if standard deduction and no complexity in taxes (but then I'd be filling a 1040 out directly), though the price for basic tax services is pretty insane. They've oversimplified the info entry mechanisms to the point that it's nearly unusable while raising prices substantially. If any income complexity, provides no way to confirm what box number/form corresponds to the numbers being entered unless there are errors that pop up during review - and I shouldn't have to pay a bunch more just to ask someone how to get the software to enter income into a specific line of the 1040. Screen-sharing "cobrowse" function was non-functional, and as such the customer service department was unable to effectively advise on errors. Ended up spending hours troubleshooting, would have been easier to just fill the forms out directly with the IRS, which is what I'll be doing next year. Even just attempting to post this review has been super buggy and difficult.
Date published: 2023-04-07
Rated 5 out of 5 by from Filing with Turbo Tax It was very good, easy to use and quite explanatory. Will use it again next year
Date published: 2023-04-07
Rated 5 out of 5 by from Easy TurboTax is easy to navigate. I like that the program makes us look at unusual situations.
Date published: 2023-04-07
Rated 2 out of 5 by from Meh I’ve used TurboTax for many years. I feel like this year was a lot harder, less helpful and informative, less guidance, and a lot more money. I’ll probably switch to another service next year
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4012
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good We moved so two states. Was a little dicey but dug deeper with help goggling questions, and searching inside Turbotax, and figured it out. All in all, just don't give up, and answers will come...
Date published: 2023-04-07
Rated 5 out of 5 by from TAX QUESTIONS How come when going from Federal to Massachusetts tax I have to answer the question saying if there are any differences between the way the Federal is filed .vs. Mass regarding the handling of sale of stock or anything else for that matter. Isn't that one of the reasons I use Turbo Tax?
Date published: 2023-04-07
Rated 5 out of 5 by from Easy Easy to import tax forms, especially stock trade forms.
Date published: 2023-04-07
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is very easy to use and makes the process of filing income taxes simple!
Date published: 2023-04-07
Rated 4 out of 5 by from Review Turbo good software. Remove Intuit account requirement. OK
Date published: 2023-04-07
Rated 5 out of 5 by from TURBO EXCELLENCE Turbo Tax is easy and fast to use. i recommend this service.
Date published: 2023-04-07
Rated 1 out of 5 by from Overpriced, barely adequate Have used TurboTax for years. It works ok-ish if standard deduction and no complexity in taxes (but then I'd be filling a 1040 out directly), though the price for basic tax services is pretty insane. They've oversimplified the info entry mechanisms to the point that it's nearly unusable while raising prices substantially. If any income complexity, provides no way to confirm what box number/form corresponds to the numbers being entered unless there are errors that pop up during review - and I shouldn't have to pay a bunch more just to ask someone how to get the software to enter income into a specific line of the 1040. Screen-sharing "cobrowse" function was non-functional, and as such the customer service department was unable to effectively advise on errors. Ended up spending hours troubleshooting, would have been easier to just fill the forms out directly with the IRS, which is what I'll be doing next year. Even just attempting to post this review has been super buggy and difficult.
Date published: 2023-04-07
Rated 5 out of 5 by from Filing with Turbo Tax It was very good, easy to use and quite explanatory. Will use it again next year
Date published: 2023-04-07
Rated 5 out of 5 by from Easy TurboTax is easy to navigate. I like that the program makes us look at unusual situations.
Date published: 2023-04-07
Rated 2 out of 5 by from Meh I’ve used TurboTax for many years. I feel like this year was a lot harder, less helpful and informative, less guidance, and a lot more money. I’ll probably switch to another service next year
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4012