TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Expensive This program and option has become much more expensive compared to free filing in all my past years and hasn’t added any variables to my financial history to justify the change in price .
Date published: 2021-04-08
Rated 4 out of 5 by from I like to useTurbo Tax because it simplifies taxes I was disappointed with Turbo Tax this year. My taxes were rejected, mine, my son's and my daughter's because they could not see the PIN numbers for ID. We had to mail our paperwork. Now I'm told I have to upgrade my computer to use Turbo Tax next year. Why doesn't Turbo Tax write the program so any computer can use it?
Date published: 2021-04-08
Rated 3 out of 5 by from Return rejected because of "duplicate 1099Rs" Turbo tax was little help when the IRS mistakenly rejected my return because of "duplicate 1099Rs". I had 3 1099Rs from the same company, but different account numbers, for the exact same amount. There is no place to enter account numbers for 1099Rs. In addition is was difficult to find the phone number to talk with an actual person. Once I talked with a person I was told that my only option was to submit my return by mail. I've had the same multiple 1099Rs in the past and this is the first time they have been rejected by the IRS
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is stupendous! Great LIVE expert who helped me understand my taxes tremendously! Michelle in Texas was a phenomenal agent she answered all my questions as well as explaining the tax jargon I didn't know.
Date published: 2021-04-08
Rated 5 out of 5 by from Easy but expensive No problems, easy to use, have been a user for many years but price keeps going up
Date published: 2021-04-08
Rated 5 out of 5 by from asks all the questions This is easy to use and will walk you through all the steps.
Date published: 2021-04-08
Rated 4 out of 5 by from Ughhh! Foreign Taxes Paid Entries I had more issues with Turbo Tax this year than in previous. Foreign taxes paid entries were brutal. Seems like this years version fought me on every entry. Endless loops in trying to complete Form 1116. Many requests for known information before being allowed to file.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax live is amazing!! I had a great experience with my live expert. I had an issue where paid back a sign-on bonus from my previous employer and needed help getting those taxes back. They were extremely professional and addressed all of my concerns.
Date published: 2021-04-08
Rated 5 out of 5 by from Live help was awesome the live chat and calls were awesome! I am a new business owner, have w2 income and have a child, so I was worried it would be too much to handle on my own without a tax professional. I feel so powerful knowing it did it on my own!
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax review The product is getting way too expensive to use anymore.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4003
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Expensive This program and option has become much more expensive compared to free filing in all my past years and hasn’t added any variables to my financial history to justify the change in price .
Date published: 2021-04-08
Rated 4 out of 5 by from I like to useTurbo Tax because it simplifies taxes I was disappointed with Turbo Tax this year. My taxes were rejected, mine, my son's and my daughter's because they could not see the PIN numbers for ID. We had to mail our paperwork. Now I'm told I have to upgrade my computer to use Turbo Tax next year. Why doesn't Turbo Tax write the program so any computer can use it?
Date published: 2021-04-08
Rated 3 out of 5 by from Return rejected because of "duplicate 1099Rs" Turbo tax was little help when the IRS mistakenly rejected my return because of "duplicate 1099Rs". I had 3 1099Rs from the same company, but different account numbers, for the exact same amount. There is no place to enter account numbers for 1099Rs. In addition is was difficult to find the phone number to talk with an actual person. Once I talked with a person I was told that my only option was to submit my return by mail. I've had the same multiple 1099Rs in the past and this is the first time they have been rejected by the IRS
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is stupendous! Great LIVE expert who helped me understand my taxes tremendously! Michelle in Texas was a phenomenal agent she answered all my questions as well as explaining the tax jargon I didn't know.
Date published: 2021-04-08
Rated 5 out of 5 by from Easy but expensive No problems, easy to use, have been a user for many years but price keeps going up
Date published: 2021-04-08
Rated 5 out of 5 by from asks all the questions This is easy to use and will walk you through all the steps.
Date published: 2021-04-08
Rated 4 out of 5 by from Ughhh! Foreign Taxes Paid Entries I had more issues with Turbo Tax this year than in previous. Foreign taxes paid entries were brutal. Seems like this years version fought me on every entry. Endless loops in trying to complete Form 1116. Many requests for known information before being allowed to file.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax live is amazing!! I had a great experience with my live expert. I had an issue where paid back a sign-on bonus from my previous employer and needed help getting those taxes back. They were extremely professional and addressed all of my concerns.
Date published: 2021-04-08
Rated 5 out of 5 by from Live help was awesome the live chat and calls were awesome! I am a new business owner, have w2 income and have a child, so I was worried it would be too much to handle on my own without a tax professional. I feel so powerful knowing it did it on my own!
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax review The product is getting way too expensive to use anymore.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4003