TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easier than I expected Filing my taxes through Turbo Tax was easier than I expected
Date published: 2023-05-30
Rated 5 out of 5 by from Excellenet Easy to use. Except for the forced written review, it was easy.
Date published: 2023-05-30
Rated 4 out of 5 by from Turbo Tax is essential Thank you! Bunches IRS makes it hard.. Turbo Tax makes it possible.. You guys Rock.
Date published: 2023-05-29
Rated 5 out of 5 by from Turbo Tax is GREAT ! Turbo Tax step by step helps me not to make any mistakes. Well worth the money spent.
Date published: 2023-05-29
Rated 1 out of 5 by from Terrible Communication I received absolutely no emails indicating that something was wrong with my original income tax submission on 4/11/2023. Now because of your failure to communicate with me (until I investigated why I had not received my return) I will likely have to pay a late fee out of my return. I am really upset about this since I paid you $59.00 to submit my taxes and you did not inform me that there any issues until I looked into it. This is terrible customer service and I will NEVER use Turbotax again, nor will anyone in my family. I expect a phone call or email from you informing me on how you are going to correct this situation, but that's probably asking too much.
Date published: 2023-05-29
Rated 2 out of 5 by from Nickel and dimey Have used TurboTax for over 10 years. At the beginning, you could get even basic tax help for free. Now they call everything "tax advice" even if it's really about how to get their product to handle a situation that it should have been programmed to handle easily but was not. This is not tax advice, it is troubleshooting their imperfect product. It is nice to have prior years' info auto-filled, so switching to another company would be annoying, but they've just about pushed me to that point. Ugh.
Date published: 2023-05-29
Rated 4 out of 5 by from Easy Easy to follow, accurate and good guidance thru system - kind of a pain to leave a review
Date published: 2023-05-29
Rated 2 out of 5 by from Turbotax Review This AGI verification is trash. My return has been filed 3 times now because it has been rejected, and I'm sure it'll get rejected again. No matter how many times I run through it, the number is the same. I can read it all day long and it comes out to the same number, yet I'm told that it is invalid and it gets rejected. What's the point in filing through TurboTax if in the end I still end up having to mail in my returns? This is the most pointless process ever
Date published: 2023-05-29
Rated 5 out of 5 by from Always makes a chore less difficult! TurboTax app makes filing easy no matter how many obstacles you face.
Date published: 2023-05-29
Rated 5 out of 5 by from I like Turbo Tax. Turbo tax is easy to use and navigate. This product does all the heavy lifting for you.
Date published: 2023-05-29
All TurboTax® Offerings Reviews - Page 401
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easier than I expected Filing my taxes through Turbo Tax was easier than I expected
Date published: 2023-05-30
Rated 5 out of 5 by from Excellenet Easy to use. Except for the forced written review, it was easy.
Date published: 2023-05-30
Rated 4 out of 5 by from Turbo Tax is essential Thank you! Bunches IRS makes it hard.. Turbo Tax makes it possible.. You guys Rock.
Date published: 2023-05-29
Rated 5 out of 5 by from Turbo Tax is GREAT ! Turbo Tax step by step helps me not to make any mistakes. Well worth the money spent.
Date published: 2023-05-29
Rated 1 out of 5 by from Terrible Communication I received absolutely no emails indicating that something was wrong with my original income tax submission on 4/11/2023. Now because of your failure to communicate with me (until I investigated why I had not received my return) I will likely have to pay a late fee out of my return. I am really upset about this since I paid you $59.00 to submit my taxes and you did not inform me that there any issues until I looked into it. This is terrible customer service and I will NEVER use Turbotax again, nor will anyone in my family. I expect a phone call or email from you informing me on how you are going to correct this situation, but that's probably asking too much.
Date published: 2023-05-29
Rated 2 out of 5 by from Nickel and dimey Have used TurboTax for over 10 years. At the beginning, you could get even basic tax help for free. Now they call everything "tax advice" even if it's really about how to get their product to handle a situation that it should have been programmed to handle easily but was not. This is not tax advice, it is troubleshooting their imperfect product. It is nice to have prior years' info auto-filled, so switching to another company would be annoying, but they've just about pushed me to that point. Ugh.
Date published: 2023-05-29
Rated 4 out of 5 by from Easy Easy to follow, accurate and good guidance thru system - kind of a pain to leave a review
Date published: 2023-05-29
Rated 2 out of 5 by from Turbotax Review This AGI verification is trash. My return has been filed 3 times now because it has been rejected, and I'm sure it'll get rejected again. No matter how many times I run through it, the number is the same. I can read it all day long and it comes out to the same number, yet I'm told that it is invalid and it gets rejected. What's the point in filing through TurboTax if in the end I still end up having to mail in my returns? This is the most pointless process ever
Date published: 2023-05-29
Rated 5 out of 5 by from Always makes a chore less difficult! TurboTax app makes filing easy no matter how many obstacles you face.
Date published: 2023-05-29
Rated 5 out of 5 by from I like Turbo Tax. Turbo tax is easy to use and navigate. This product does all the heavy lifting for you.
Date published: 2023-05-29
All TurboTax® Offerings Reviews - Page 401