TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I like the product. Licensing & updates are bad. I like the product itself a great deal (been using for over 20 years), but the insanity of keeping license keys to access prior year returns is extremely painful and absurd. When I lost my license key for 2020 (I don't keep old CD boxes) I had to spend almost 3 hours getting to the point where I could file my return, and was almost ready to go to go out and buy another application. Additionally I hate the fact that I am forced to update the software every time I open it, even if I just want to print out an old form, already submitted. It always take much longer then the "less than one minute" noted and is a frustrating waste of time. The developers have produced a really good product. the management that sets policy is working very, very hard to lose my long term business by making a good product just too painful to use.
Date published: 2022-05-15
Rated 4 out of 5 by from Works fine Mostly good, had to really look to find where to put stock earnings from a liquidation trust
Date published: 2022-05-15
Rated 5 out of 5 by from Really straight forward and easy to use. Been wanting to do own taxes since CPA was too lazy for the "little man" to get me back everything I deserve.
Date published: 2022-05-15
Rated 5 out of 5 by from Turbo Tax - Easy and informative I have been using TurboTax for 15+ years. It has never failed me!!
Date published: 2022-05-15
Rated 5 out of 5 by from easy use always for anyone, very simple that a 8th grader
Date published: 2022-05-15
Rated 5 out of 5 by from Good program. Good service! Enjoyed using it for years. Consistency has always been good to use.
Date published: 2022-05-15
Rated 5 out of 5 by from Stuck on one part of NJ Tax Return Form I am unable to exit this screen and do not wish to submit a response of any kind. i simply want to exit the Turbo Tax program and be released form writing anything more in the form. Have I reached the mandatory 23 words requirement?
Date published: 2022-05-15
Rated 5 out of 5 by from Easy and convenient to use! It walked us through all the steps one by one, which makes the whole process less stressful and ALMOST enjoyable.
Date published: 2022-05-15
Rated 5 out of 5 by from Easy Peasy Loved this app! This was so easy to use! Thank you
Date published: 2022-05-15
Rated 5 out of 5 by from Great Customer Services I really enjoyed the customer service that Turbotax has provided. The product's features are very easy to follow and provided great next steps, love the wizard style of questions that guided me through this process. One suggestion would be an easier way to respond to my tax rep. Once I received a text or email that a message was sent that I needed to respond to, I had to click on the send a message to respond to her message. Would have be nice to to see link that state I have a message I need to respond to.
Date published: 2022-05-15
All TurboTax® Offerings Reviews - Page 41
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I like the product. Licensing & updates are bad. I like the product itself a great deal (been using for over 20 years), but the insanity of keeping license keys to access prior year returns is extremely painful and absurd. When I lost my license key for 2020 (I don't keep old CD boxes) I had to spend almost 3 hours getting to the point where I could file my return, and was almost ready to go to go out and buy another application. Additionally I hate the fact that I am forced to update the software every time I open it, even if I just want to print out an old form, already submitted. It always take much longer then the "less than one minute" noted and is a frustrating waste of time. The developers have produced a really good product. the management that sets policy is working very, very hard to lose my long term business by making a good product just too painful to use.
Date published: 2022-05-15
Rated 4 out of 5 by from Works fine Mostly good, had to really look to find where to put stock earnings from a liquidation trust
Date published: 2022-05-15
Rated 5 out of 5 by from Really straight forward and easy to use. Been wanting to do own taxes since CPA was too lazy for the "little man" to get me back everything I deserve.
Date published: 2022-05-15
Rated 5 out of 5 by from Turbo Tax - Easy and informative I have been using TurboTax for 15+ years. It has never failed me!!
Date published: 2022-05-15
Rated 5 out of 5 by from easy use always for anyone, very simple that a 8th grader
Date published: 2022-05-15
Rated 5 out of 5 by from Good program. Good service! Enjoyed using it for years. Consistency has always been good to use.
Date published: 2022-05-15
Rated 5 out of 5 by from Stuck on one part of NJ Tax Return Form I am unable to exit this screen and do not wish to submit a response of any kind. i simply want to exit the Turbo Tax program and be released form writing anything more in the form. Have I reached the mandatory 23 words requirement?
Date published: 2022-05-15
Rated 5 out of 5 by from Easy and convenient to use! It walked us through all the steps one by one, which makes the whole process less stressful and ALMOST enjoyable.
Date published: 2022-05-15
Rated 5 out of 5 by from Easy Peasy Loved this app! This was so easy to use! Thank you
Date published: 2022-05-15
Rated 5 out of 5 by from Great Customer Services I really enjoyed the customer service that Turbotax has provided. The product's features are very easy to follow and provided great next steps, love the wizard style of questions that guided me through this process. One suggestion would be an easier way to respond to my tax rep. Once I received a text or email that a message was sent that I needed to respond to, I had to click on the send a message to respond to her message. Would have be nice to to see link that state I have a message I need to respond to.
Date published: 2022-05-15
All TurboTax® Offerings Reviews - Page 41