TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Misleading and Unfriendly You waited for 2 hours into filing my taxes (until I was almost done) to inform me that I would have to upgrade in order to file. I didn't make enough in stocks to cover your upgrade. You put the details about your "convivence" charge for credit cards in the fine print and I almost missed it. My last year with TurboTax.
Date published: 2023-04-10
Rated 4 out of 5 by from Fees for anything more than basic or state e-file I wanted to learn more about IRS rules but was forwarded to the online tax service and asked to pay $129 for information. Can't do the forms by hand anymore so the software is absolutely necessary.
Date published: 2023-04-10
Rated 4 out of 5 by from FIRST TIME USING Person on the line was very helpful. I got an error back and the person was able to help me find the mistake and fix it. I say it was great, A little pricey but what isn't these days. That person wasn't working free, totally recommend it.
Date published: 2023-04-10
Rated 5 out of 5 by from So easy! Love that it guides me and let’s me ask questions as I go.
Date published: 2023-04-10
Rated 5 out of 5 by from Simple tax filing New to some of the forms I had to file this year, but TurboTax made it fairly painless to file everything.
Date published: 2023-04-10
Rated 1 out of 5 by from Stop making this service so expensive. The price of your service has been increasing an excessive amount year on year. The service does not get any better to justify the cost. Why are you adding a timer to gamify the experience? Who thought that was a good idea? It just makes me hate TurboTax more. How did that go through that many reviews and get signed off on. I don't want to pay extra for a service that adds features that do not benefit the user at all. I will not be using TurboTax in the future as it the price does not reflect the service accurately.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax Review It was easy and very helpful. All my questions were answered.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax gets the job done! I have been using Tarbo Tax since 2014 and I am very satisfied with its service and my refund amount.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax Turbo Tax is really helpful and easy to understand. They are a little costly though.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax was Excellent Turbo Tax was easy to use throughout the entire process. Importing tax information with a few clicks saved valuable time. I used to dread tax season but with Turbo Tax, I no longer have to feel anxiety completing and submitting my tax returns with confidence they are done right.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3993
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Misleading and Unfriendly You waited for 2 hours into filing my taxes (until I was almost done) to inform me that I would have to upgrade in order to file. I didn't make enough in stocks to cover your upgrade. You put the details about your "convivence" charge for credit cards in the fine print and I almost missed it. My last year with TurboTax.
Date published: 2023-04-10
Rated 4 out of 5 by from Fees for anything more than basic or state e-file I wanted to learn more about IRS rules but was forwarded to the online tax service and asked to pay $129 for information. Can't do the forms by hand anymore so the software is absolutely necessary.
Date published: 2023-04-10
Rated 4 out of 5 by from FIRST TIME USING Person on the line was very helpful. I got an error back and the person was able to help me find the mistake and fix it. I say it was great, A little pricey but what isn't these days. That person wasn't working free, totally recommend it.
Date published: 2023-04-10
Rated 5 out of 5 by from So easy! Love that it guides me and let’s me ask questions as I go.
Date published: 2023-04-10
Rated 5 out of 5 by from Simple tax filing New to some of the forms I had to file this year, but TurboTax made it fairly painless to file everything.
Date published: 2023-04-10
Rated 1 out of 5 by from Stop making this service so expensive. The price of your service has been increasing an excessive amount year on year. The service does not get any better to justify the cost. Why are you adding a timer to gamify the experience? Who thought that was a good idea? It just makes me hate TurboTax more. How did that go through that many reviews and get signed off on. I don't want to pay extra for a service that adds features that do not benefit the user at all. I will not be using TurboTax in the future as it the price does not reflect the service accurately.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax Review It was easy and very helpful. All my questions were answered.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax gets the job done! I have been using Tarbo Tax since 2014 and I am very satisfied with its service and my refund amount.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax Turbo Tax is really helpful and easy to understand. They are a little costly though.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax was Excellent Turbo Tax was easy to use throughout the entire process. Importing tax information with a few clicks saved valuable time. I used to dread tax season but with Turbo Tax, I no longer have to feel anxiety completing and submitting my tax returns with confidence they are done right.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3993