TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Turbotax is easy to use! Turbotax explains all of the information that is required to be entered in a format that is easy to understand. I have used it over the last several years and will continue to use it in the future.
Date published: 2023-04-08
Rated 2 out of 5 by from Wish there was more pricing transparency I've been using TurboTax for many years, and it gets more and more expensive every year. And the price always rises as you enter more information. It would be much less frustrating if I could see the total cost upfront. This year, a few forms gave me particular trouble. In one case, none of the drop down options matched my form. The non-employee compensation section was very confusing because it felt like a lot of the questions were for very different tax situations, and the help articles didn't really help. I used to really enjoy using TurboTax to do my taxes, but now it feels overpriced for a clunky system with too many "upgrade" screens.
Date published: 2023-04-08
Rated 5 out of 5 by from turbo tax ROCKS such a great experience!!!! so easy, walks you through the whole thing!!!!
Date published: 2023-04-08
Rated 5 out of 5 by from great help!! usually i just file no problem, this year i had a few changes that made it difficult. Luckily TurboTax saw the issue and reached out, after ten or so minutes online with a representative and i felt much more confident about my return
Date published: 2023-04-08
Rated 2 out of 5 by from TurboTax not as good as it use to be! This has been the worst version of Turbotax that I have used in over 10 years. Last year was the start of problems and questions not being asked as in previous year taxes. I had the program during saving the file state that the program was "Not Responding" and went on for some time with this message. Had to stop the program to fix the error message. With 1099 income many of the basic questions were not being asked and had to go to the individual forms to fill out the information. This took much longer to complete my taxes then expected. I maybe looking for a different tax program for next years taxes. As I mentioned that I have been using Turbotax for over 10 years and this is the first year with so many difficulties to fill in information. This was using a CD.
Date published: 2023-04-08
Rated 2 out of 5 by from Why are you so expensive? Look, it's free to file federal taxes, right? TurboTax used to be worth the convenience -- you could e-file, pay, and retain records all in one spot. Now? Now it's $130 to do what I used to do for, like, $40. I'm feeling the wrath of inflation in every part of my life, but somehow this constant creeping increase in cost is brutal. TurboTax is convenient, but it's not $130 worth of convenience. I'm grumpy, TurboTax. You're charging too much.
Date published: 2023-04-08
Rated 4 out of 5 by from A good product that could be better. I like being able to get a new CD each year but having the program grab all of my previous year's data without having to manually type it in; however, two issues: when I pressed "file" the returns electronically I got a message that it couldn't send due to a validation problem - I needed to update some changes. I thought the program was doing that constantly. Then i couldn't find how to get the updates - should have a link to updates right on the fail message. Also, I find it a bit cheesy that the cost for e-filing a state return isn't included in the basic price for the software.
Date published: 2023-04-08
Rated 5 out of 5 by from convinient Make easy for me. Save my time and give informations on time.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbotax is easy and trusted Very easy and thorough It asked question I had not thought of
Date published: 2023-04-08
Rated 1 out of 5 by from smash my computer biggest complaint is to file my state tax I was forced to fill out a local tax form, if i left it blank I could print and file state but not e file. filling out a local tax form on turbo tax is like a guessing game of what box on the form they are talking about, if you get it wrong there is no back button but you can go into the settings and delete the whole page and try again. if you want to play this game I recommend taking notes on what order the boxes go in. after getting most of the return done in an hour I wasted at least 2 hours on a form that I will not even be using. If I had not already paid and finished everything else I would of quit and tried something else.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3956
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is easy to use! Turbotax explains all of the information that is required to be entered in a format that is easy to understand. I have used it over the last several years and will continue to use it in the future.
Date published: 2023-04-08
Rated 2 out of 5 by from Wish there was more pricing transparency I've been using TurboTax for many years, and it gets more and more expensive every year. And the price always rises as you enter more information. It would be much less frustrating if I could see the total cost upfront. This year, a few forms gave me particular trouble. In one case, none of the drop down options matched my form. The non-employee compensation section was very confusing because it felt like a lot of the questions were for very different tax situations, and the help articles didn't really help. I used to really enjoy using TurboTax to do my taxes, but now it feels overpriced for a clunky system with too many "upgrade" screens.
Date published: 2023-04-08
Rated 5 out of 5 by from turbo tax ROCKS such a great experience!!!! so easy, walks you through the whole thing!!!!
Date published: 2023-04-08
Rated 5 out of 5 by from great help!! usually i just file no problem, this year i had a few changes that made it difficult. Luckily TurboTax saw the issue and reached out, after ten or so minutes online with a representative and i felt much more confident about my return
Date published: 2023-04-08
Rated 2 out of 5 by from TurboTax not as good as it use to be! This has been the worst version of Turbotax that I have used in over 10 years. Last year was the start of problems and questions not being asked as in previous year taxes. I had the program during saving the file state that the program was "Not Responding" and went on for some time with this message. Had to stop the program to fix the error message. With 1099 income many of the basic questions were not being asked and had to go to the individual forms to fill out the information. This took much longer to complete my taxes then expected. I maybe looking for a different tax program for next years taxes. As I mentioned that I have been using Turbotax for over 10 years and this is the first year with so many difficulties to fill in information. This was using a CD.
Date published: 2023-04-08
Rated 2 out of 5 by from Why are you so expensive? Look, it's free to file federal taxes, right? TurboTax used to be worth the convenience -- you could e-file, pay, and retain records all in one spot. Now? Now it's $130 to do what I used to do for, like, $40. I'm feeling the wrath of inflation in every part of my life, but somehow this constant creeping increase in cost is brutal. TurboTax is convenient, but it's not $130 worth of convenience. I'm grumpy, TurboTax. You're charging too much.
Date published: 2023-04-08
Rated 4 out of 5 by from A good product that could be better. I like being able to get a new CD each year but having the program grab all of my previous year's data without having to manually type it in; however, two issues: when I pressed "file" the returns electronically I got a message that it couldn't send due to a validation problem - I needed to update some changes. I thought the program was doing that constantly. Then i couldn't find how to get the updates - should have a link to updates right on the fail message. Also, I find it a bit cheesy that the cost for e-filing a state return isn't included in the basic price for the software.
Date published: 2023-04-08
Rated 5 out of 5 by from convinient Make easy for me. Save my time and give informations on time.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbotax is easy and trusted Very easy and thorough It asked question I had not thought of
Date published: 2023-04-08
Rated 1 out of 5 by from smash my computer biggest complaint is to file my state tax I was forced to fill out a local tax form, if i left it blank I could print and file state but not e file. filling out a local tax form on turbo tax is like a guessing game of what box on the form they are talking about, if you get it wrong there is no back button but you can go into the settings and delete the whole page and try again. if you want to play this game I recommend taking notes on what order the boxes go in. after getting most of the return done in an hour I wasted at least 2 hours on a form that I will not even be using. If I had not already paid and finished everything else I would of quit and tried something else.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3956