TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from 10 Year Review I like how Turbo Tax keeps track of my information from year to year so I only need to enter changes.
Date published: 2022-03-23
Rated 2 out of 5 by from TurboTax got the job done... but forgot my discoun So the person helping me was awesome - no complaints whatsoever there. She was knowledgeable, and while it took a few days to get my taxes figured out, the process was so much less stressful because it was 90% in her hands and I just had 10% of me answering her questions via messages. Very streamlined! However, I had signed up for the Live Full Service after clicking on a promotional email for 50% off... a 50% off that TurboTax decided to conveniently forget when I got done and had to pay. I'm sure that it was because the day I finished my returns was AFTER the promo's limit, but I started my taxes BEFORE that, when it was still in effect, and I didn't exactly have control over how long the process would take. The person who did my taxes did her best to help, but the system feels like it was working against us - I'm still waiting to see if I get the full 50% off. I did get 20% off, but that's obviously less than the promo promised (and the 50% off was the #1 reason why I tried to Full Service option this year). It's made me pretty distrustful.
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is so helpful it was an easy and not stressful process. I love it
Date published: 2022-03-23
Rated 5 out of 5 by from Fast, easy, and thorough Just drag and drop files and log in to any of your investment institutions and its fast and easy
Date published: 2022-03-23
Rated 5 out of 5 by from Soooo easy Lesa was the best turbo tax live expert, she made everything so easy and so clear to understand. She’s the reason why I got such a great return and did everything so thoroughly.
Date published: 2022-03-23
Rated 1 out of 5 by from Frustrating It took 6 hours and was rejected, I can not find a way to print
Date published: 2022-03-23
Rated 1 out of 5 by from LIED! I WANT ANSWERS i WAS WALKED THROUGH IT--IT SAID OUR FEDERAL RETURN WAS 2248 AND WE BANKED ON RELIED THAT MONEY WOULD BE HERE IN 3 WEEKS OR SO...NO WE GOT A LETTER THAT SAID WE ONLY GET 148--- I WANT OT UNDERSTAND WHY!
Date published: 2022-03-22
Rated 5 out of 5 by from Always TT!!! I love TT so much! I had a great, easy experience despite my hardships in life.
Date published: 2022-03-22
Rated 5 out of 5 by from Easy Taxes I've been using Turbo Tax for the past 10 years and I've never had any issues. My husband and I have simple taxes: we both works W2's, we own a house, etc. nothing crazy. We don't have stocks or any types of assets, so this online version works great for us.
Date published: 2022-03-22
Rated 5 out of 5 by from Awesome Good for the first time being used for filing no complaint
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3956
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 10 Year Review I like how Turbo Tax keeps track of my information from year to year so I only need to enter changes.
Date published: 2022-03-23
Rated 2 out of 5 by from TurboTax got the job done... but forgot my discoun So the person helping me was awesome - no complaints whatsoever there. She was knowledgeable, and while it took a few days to get my taxes figured out, the process was so much less stressful because it was 90% in her hands and I just had 10% of me answering her questions via messages. Very streamlined! However, I had signed up for the Live Full Service after clicking on a promotional email for 50% off... a 50% off that TurboTax decided to conveniently forget when I got done and had to pay. I'm sure that it was because the day I finished my returns was AFTER the promo's limit, but I started my taxes BEFORE that, when it was still in effect, and I didn't exactly have control over how long the process would take. The person who did my taxes did her best to help, but the system feels like it was working against us - I'm still waiting to see if I get the full 50% off. I did get 20% off, but that's obviously less than the promo promised (and the 50% off was the #1 reason why I tried to Full Service option this year). It's made me pretty distrustful.
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is so helpful it was an easy and not stressful process. I love it
Date published: 2022-03-23
Rated 5 out of 5 by from Fast, easy, and thorough Just drag and drop files and log in to any of your investment institutions and its fast and easy
Date published: 2022-03-23
Rated 5 out of 5 by from Soooo easy Lesa was the best turbo tax live expert, she made everything so easy and so clear to understand. She’s the reason why I got such a great return and did everything so thoroughly.
Date published: 2022-03-23
Rated 1 out of 5 by from Frustrating It took 6 hours and was rejected, I can not find a way to print
Date published: 2022-03-23
Rated 1 out of 5 by from LIED! I WANT ANSWERS i WAS WALKED THROUGH IT--IT SAID OUR FEDERAL RETURN WAS 2248 AND WE BANKED ON RELIED THAT MONEY WOULD BE HERE IN 3 WEEKS OR SO...NO WE GOT A LETTER THAT SAID WE ONLY GET 148--- I WANT OT UNDERSTAND WHY!
Date published: 2022-03-22
Rated 5 out of 5 by from Always TT!!! I love TT so much! I had a great, easy experience despite my hardships in life.
Date published: 2022-03-22
Rated 5 out of 5 by from Easy Taxes I've been using Turbo Tax for the past 10 years and I've never had any issues. My husband and I have simple taxes: we both works W2's, we own a house, etc. nothing crazy. We don't have stocks or any types of assets, so this online version works great for us.
Date published: 2022-03-22
Rated 5 out of 5 by from Awesome Good for the first time being used for filing no complaint
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3956