TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Painful Experience and Constantly Crashing This year was extremely painful to use. I used the MAC version and it was very buggy, slow, and constantly crashing. I will not use this again.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy It took me about 45 min to complete, quick and easy
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is great! I used the basic version, which is clear and concise. It made filing simple!
Date published: 2023-04-10
Rated 2 out of 5 by from This TurboTax 2022 is buggy Some buttons are when clicked are unresponsive. Search does not work well compared to past versions. Can't even Jump to the searched topic.
Date published: 2023-04-10
Rated 3 out of 5 by from I only use Turbo Tax, but... Turbo Tax has always been my go-to for all my tax purposes. H and R Block is cheaper, but the user interface isn't very helpful. The only downside of Turbo Tax is that Turbo Tax Business is a "Windows" only download. I will not be using Turbo Tax next year due to this fact, and will be hiring a CPA. This was such a hassle to find a PC this year, that I will not be pursuing Turbo Tax as a customer in my 2023 business taxes. Unless Intuit listens to this, and makes a MAC version of the Business Software.
Date published: 2023-04-10
Rated 1 out of 5 by from Misleading and Unfriendly You waited for 2 hours into filing my taxes (until I was almost done) to inform me that I would have to upgrade in order to file. I didn't make enough in stocks to cover your upgrade. You put the details about your "convivence" charge for credit cards in the fine print and I almost missed it. My last year with TurboTax.
Date published: 2023-04-10
Rated 4 out of 5 by from Fees for anything more than basic or state e-file I wanted to learn more about IRS rules but was forwarded to the online tax service and asked to pay $129 for information. Can't do the forms by hand anymore so the software is absolutely necessary.
Date published: 2023-04-10
Rated 4 out of 5 by from FIRST TIME USING Person on the line was very helpful. I got an error back and the person was able to help me find the mistake and fix it. I say it was great, A little pricey but what isn't these days. That person wasn't working free, totally recommend it.
Date published: 2023-04-10
Rated 5 out of 5 by from So easy! Love that it guides me and let’s me ask questions as I go.
Date published: 2023-04-10
Rated 5 out of 5 by from Simple tax filing New to some of the forms I had to file this year, but TurboTax made it fairly painless to file everything.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3954
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Painful Experience and Constantly Crashing This year was extremely painful to use. I used the MAC version and it was very buggy, slow, and constantly crashing. I will not use this again.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy It took me about 45 min to complete, quick and easy
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is great! I used the basic version, which is clear and concise. It made filing simple!
Date published: 2023-04-10
Rated 2 out of 5 by from This TurboTax 2022 is buggy Some buttons are when clicked are unresponsive. Search does not work well compared to past versions. Can't even Jump to the searched topic.
Date published: 2023-04-10
Rated 3 out of 5 by from I only use Turbo Tax, but... Turbo Tax has always been my go-to for all my tax purposes. H and R Block is cheaper, but the user interface isn't very helpful. The only downside of Turbo Tax is that Turbo Tax Business is a "Windows" only download. I will not be using Turbo Tax next year due to this fact, and will be hiring a CPA. This was such a hassle to find a PC this year, that I will not be pursuing Turbo Tax as a customer in my 2023 business taxes. Unless Intuit listens to this, and makes a MAC version of the Business Software.
Date published: 2023-04-10
Rated 1 out of 5 by from Misleading and Unfriendly You waited for 2 hours into filing my taxes (until I was almost done) to inform me that I would have to upgrade in order to file. I didn't make enough in stocks to cover your upgrade. You put the details about your "convivence" charge for credit cards in the fine print and I almost missed it. My last year with TurboTax.
Date published: 2023-04-10
Rated 4 out of 5 by from Fees for anything more than basic or state e-file I wanted to learn more about IRS rules but was forwarded to the online tax service and asked to pay $129 for information. Can't do the forms by hand anymore so the software is absolutely necessary.
Date published: 2023-04-10
Rated 4 out of 5 by from FIRST TIME USING Person on the line was very helpful. I got an error back and the person was able to help me find the mistake and fix it. I say it was great, A little pricey but what isn't these days. That person wasn't working free, totally recommend it.
Date published: 2023-04-10
Rated 5 out of 5 by from So easy! Love that it guides me and let’s me ask questions as I go.
Date published: 2023-04-10
Rated 5 out of 5 by from Simple tax filing New to some of the forms I had to file this year, but TurboTax made it fairly painless to file everything.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3954