TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

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Rated 2 out of 5 by from Not as good as it once was I have been using Turbotax for many years, and the last two years the product doesn't seem to deliver the same easy-to-use system. The upcharges just to be able to talk to someone about my non-common military things like foreign-earned money, and our postal code address is a pain. Since I couldn't appease the bot that reviews my form, I have had to mail in my return. I wish this could be remedied by adding in the protocol for military members who have similar issues. Additionally, I have noticed that TurboTax no longer keeps my previous year's 1040 that I have filed with them. I wish it did so that I could quickly figure out if I have any carry-over deductions.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy, Self Explanatory at Your Own Convenience. From H&R Block to TurboTax the last 4 years have been smooth and seamless even when you are are in the stock market. I encourage everyone to do their own taxes as they have live experts to help you out.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is AWESOME! Great software and easy to use. Customer service is top of the line and very helpful when you need it.
Date published: 2023-04-10
Rated 1 out of 5 by from Worst user experience, ever The Worst TT version ever during the past 10 years! A) Frequent hanging to noresponse infinite loop problem with no exit except hard-forcing A) Frequent hanging to no-response error leaving user with no exit but forcing quit TurboTax entirely after viewing FORMs B) Horrible State Return eFiling rejection bug due to including a non disregarded entity. introduced in the 2022 Home & Business version. Was the 2022 TurboTax product ever being tested before releasing to market?
Date published: 2023-04-10
Rated 5 out of 5 by from Thanks for helping !! Thank you for helping me get my first tax returns done
Date published: 2023-04-10
Rated 1 out of 5 by from Scare tactic Not worth the upgrade. It’s a scare tactic to get more money.
Date published: 2023-04-10
Rated 3 out of 5 by from Too expensive Seems to work ok. But there are fees and extra costs to efile State, and extreme fee of $40 to pay the extra cost from a state refund amount. Seems like a bit of a money grab here, for something done by computers.
Date published: 2023-04-10
Rated 5 out of 5 by from Good experience overall. Easy to use. Essential tool every year, no longer need to use an accountant.
Date published: 2023-04-10
Rated 3 out of 5 by from STOP deleting the saved in-process tax returns! Unspeakably irritating. After saving my tax-return-in-process, I come back after 3 days to complete it and find it gone!
Date published: 2023-04-10
Rated 4 out of 5 by from Turbotax is great It's awesome a little high on the fees but over all still good service. I will be back next year. Thanks again.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3953
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as good as it once was I have been using Turbotax for many years, and the last two years the product doesn't seem to deliver the same easy-to-use system. The upcharges just to be able to talk to someone about my non-common military things like foreign-earned money, and our postal code address is a pain. Since I couldn't appease the bot that reviews my form, I have had to mail in my return. I wish this could be remedied by adding in the protocol for military members who have similar issues. Additionally, I have noticed that TurboTax no longer keeps my previous year's 1040 that I have filed with them. I wish it did so that I could quickly figure out if I have any carry-over deductions.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy, Self Explanatory at Your Own Convenience. From H&R Block to TurboTax the last 4 years have been smooth and seamless even when you are are in the stock market. I encourage everyone to do their own taxes as they have live experts to help you out.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is AWESOME! Great software and easy to use. Customer service is top of the line and very helpful when you need it.
Date published: 2023-04-10
Rated 1 out of 5 by from Worst user experience, ever The Worst TT version ever during the past 10 years! A) Frequent hanging to noresponse infinite loop problem with no exit except hard-forcing A) Frequent hanging to no-response error leaving user with no exit but forcing quit TurboTax entirely after viewing FORMs B) Horrible State Return eFiling rejection bug due to including a non disregarded entity. introduced in the 2022 Home & Business version. Was the 2022 TurboTax product ever being tested before releasing to market?
Date published: 2023-04-10
Rated 5 out of 5 by from Thanks for helping !! Thank you for helping me get my first tax returns done
Date published: 2023-04-10
Rated 1 out of 5 by from Scare tactic Not worth the upgrade. It’s a scare tactic to get more money.
Date published: 2023-04-10
Rated 3 out of 5 by from Too expensive Seems to work ok. But there are fees and extra costs to efile State, and extreme fee of $40 to pay the extra cost from a state refund amount. Seems like a bit of a money grab here, for something done by computers.
Date published: 2023-04-10
Rated 5 out of 5 by from Good experience overall. Easy to use. Essential tool every year, no longer need to use an accountant.
Date published: 2023-04-10
Rated 3 out of 5 by from STOP deleting the saved in-process tax returns! Unspeakably irritating. After saving my tax-return-in-process, I come back after 3 days to complete it and find it gone!
Date published: 2023-04-10
Rated 4 out of 5 by from Turbotax is great It's awesome a little high on the fees but over all still good service. I will be back next year. Thanks again.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3953