TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Excellent! Excellent! Excellent! Debra my tax advisor was extremely patient and kind. She was able to quickly find solutions to my questions and help me correct my errors. She made me feel at ease and answered all of my questions in a manner which I could understand. She gave me some helpful hints as well.
Date published: 2023-04-08
Rated 5 out of 5 by from Good Easy to use Good software! Easy to use, good prompts, quick filing!
Date published: 2023-04-08
Rated 4 out of 5 by from Mostly a great experience My experience with Turbo Tax was mostly great. For some reason the 529 deduction moved for Virginia state tax filing, and the instructions were not accurate or consistent in the application. I called customer support, and the first person was rude, extremely unhelpful, interrupted me often, and eventually hung up on me and left the screen sharing active. The second person I spoke to was an absolute angel and I wish everyone were able to work with her.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is awesome! I will use it again next yea VERY EASY, AND CLEAR, WILL DO IT AGAIN, I will use it again
Date published: 2023-04-08
Rated 5 out of 5 by from Easy way to file Like using Turbo Tax because it is quick and easy. Highly recommend
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax was a "hit" once again. I love the system, but in prior years I was able to import much of my data (like Brokerage info and 1099, this year I had trouble). So, I simply interred the information manually. This increases the chance to make mistakes. I tried the help desk, but gave up. Don'worry I will come back to you next year, I love the product.
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent I have used Turbo Tax for my returns for over 20 years. I can't say how much I appreciated the features of user friendly and smooth sailing on my returns! I will be your loyal customer till the day I don't need to do it anymore! HA HA HA!
Date published: 2023-04-08
Rated 2 out of 5 by from Printing Forms Hangs the App Printing (or saving as PDF) Federal Forms are fine, but New York State Forms always hangs the app. This printing problem has been there for the past several years, and it seems Intuit has no will or ability to fix it.
Date published: 2023-04-08
Rated 5 out of 5 by from Taxes made easy Doing my taxes is stress free, clear, easy, and fast with Turbo Tax.
Date published: 2023-04-08
Rated 3 out of 5 by from TurboTax is Fine, but getting worse TurboTax continues to do a good job at explaining tax concepts, but the efforts to "upsell" or "bundle" other Intuit products is becoming a hindrance. Examples include: asking whether I wanted to upgrade to MAX seemingly about a dozen times, including changing where I had to click to continue to just get "regular" TurboTax. Another example was showing a "recommended" way to get a refund was to open a CreditKarma savings account. On top of this, I also ran into an unavoidable error for the first time in about 10 years of using TurboTax when I tried to file RITA taxes and had issues bringing in my W-2 information for some reason. I had to go outside of TurboTax to finish this filing, which made me begin to question whether I needed to pay the $120 for the service and for filing at all.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3950
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent! Excellent! Excellent! Debra my tax advisor was extremely patient and kind. She was able to quickly find solutions to my questions and help me correct my errors. She made me feel at ease and answered all of my questions in a manner which I could understand. She gave me some helpful hints as well.
Date published: 2023-04-08
Rated 5 out of 5 by from Good Easy to use Good software! Easy to use, good prompts, quick filing!
Date published: 2023-04-08
Rated 4 out of 5 by from Mostly a great experience My experience with Turbo Tax was mostly great. For some reason the 529 deduction moved for Virginia state tax filing, and the instructions were not accurate or consistent in the application. I called customer support, and the first person was rude, extremely unhelpful, interrupted me often, and eventually hung up on me and left the screen sharing active. The second person I spoke to was an absolute angel and I wish everyone were able to work with her.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is awesome! I will use it again next yea VERY EASY, AND CLEAR, WILL DO IT AGAIN, I will use it again
Date published: 2023-04-08
Rated 5 out of 5 by from Easy way to file Like using Turbo Tax because it is quick and easy. Highly recommend
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax was a "hit" once again. I love the system, but in prior years I was able to import much of my data (like Brokerage info and 1099, this year I had trouble). So, I simply interred the information manually. This increases the chance to make mistakes. I tried the help desk, but gave up. Don'worry I will come back to you next year, I love the product.
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent I have used Turbo Tax for my returns for over 20 years. I can't say how much I appreciated the features of user friendly and smooth sailing on my returns! I will be your loyal customer till the day I don't need to do it anymore! HA HA HA!
Date published: 2023-04-08
Rated 2 out of 5 by from Printing Forms Hangs the App Printing (or saving as PDF) Federal Forms are fine, but New York State Forms always hangs the app. This printing problem has been there for the past several years, and it seems Intuit has no will or ability to fix it.
Date published: 2023-04-08
Rated 5 out of 5 by from Taxes made easy Doing my taxes is stress free, clear, easy, and fast with Turbo Tax.
Date published: 2023-04-08
Rated 3 out of 5 by from TurboTax is Fine, but getting worse TurboTax continues to do a good job at explaining tax concepts, but the efforts to "upsell" or "bundle" other Intuit products is becoming a hindrance. Examples include: asking whether I wanted to upgrade to MAX seemingly about a dozen times, including changing where I had to click to continue to just get "regular" TurboTax. Another example was showing a "recommended" way to get a refund was to open a CreditKarma savings account. On top of this, I also ran into an unavoidable error for the first time in about 10 years of using TurboTax when I tried to file RITA taxes and had issues bringing in my W-2 information for some reason. I had to go outside of TurboTax to finish this filing, which made me begin to question whether I needed to pay the $120 for the service and for filing at all.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3950