TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best experience I've had Vickie was great. She helped me understand new terms and walked me through all questions i had. I feel like i finally have good understanding on my taxes now.
Date published: 2022-10-07
Rated 5 out of 5 by from Stupendous! Caroline B. was super helpful and friendly throughout the process. Easy process to go through. Many thanks to the Turbo Tax team!
Date published: 2022-10-07
Rated 4 out of 5 by from Amazing Anita saved Turbo TAX I had a bad experience at first BUT Anita came in with the rescue and made it all happen. Thank You
Date published: 2022-10-07
Rated 3 out of 5 by from Problematic As Always a. what is changed with software updates? How do we know when to reprocess our return? Please be more transparent as to what is changing and what prudent actions should the user take. b. program gets confused when extensions are used. Separate the processes so that the program is not trying to file the extension again when one is trying to file the actual taxes c. be more clear with signature page attachments. As it is now, it looks like you have submitted an unsigned return. d. provide a real receipt for proof of filing. The page created was not dated, carried no identifying numbers. Your confirmation is absolutely useless e. handle statutory mergers better. our INC was created in 03/2021 but no short year is needed as the new INC inherits all business activates of the original LLC. This was VERY difficult to set up in the program and I am not sure it's actually going to be clear to the taxing agencies. In general the program is clunky and fairly difficult to use. There are sections where there is no back button so one has to start the step by step back at a much earlier state. The areas where there was no back button were the areas where we had to most problems so we restarted the whole section again and again and again causing us a lot of extra work. I rate all of Intuit's products we have experienced as adequate but barely. We are always left with the wish that there was something better. We are not the happiest but we did file our corporate taxes ourselves saving us a lot of money and for that the program was very beneficial to our business.
Date published: 2022-10-07
Rated 5 out of 5 by from I like it I like it. I have been using Turbo Tax for many years.
Date published: 2022-10-07
Rated 5 out of 5 by from This Product is great Had a issue with the State and the person I spoke with on the phone was very helpful
Date published: 2022-10-07
Rated 5 out of 5 by from Turbotax Full Service I'm a newbie at Taxes in the US, and would likely have made some serious mistakes with my taxes this year, which includes RSUs and stock options that I wasn't sure how to do.
Date published: 2022-10-07
Rated 5 out of 5 by from excellent we had a complicated situation. Aquinas was excellent.
Date published: 2022-10-07
Rated 5 out of 5 by from Turbo tax is Amazing Super fast, no complicated terms, straight forward
Date published: 2022-10-07
Rated 5 out of 5 by from Over 20 years using Turbo Tax still very satisfied Retired CPA, Turbo Tax makes the task of keeping up with changes in the tax code easier.
Date published: 2022-10-07
All TurboTax® Offerings Reviews - Page 3949
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best experience I've had Vickie was great. She helped me understand new terms and walked me through all questions i had. I feel like i finally have good understanding on my taxes now.
Date published: 2022-10-07
Rated 5 out of 5 by from Stupendous! Caroline B. was super helpful and friendly throughout the process. Easy process to go through. Many thanks to the Turbo Tax team!
Date published: 2022-10-07
Rated 4 out of 5 by from Amazing Anita saved Turbo TAX I had a bad experience at first BUT Anita came in with the rescue and made it all happen. Thank You
Date published: 2022-10-07
Rated 3 out of 5 by from Problematic As Always a. what is changed with software updates? How do we know when to reprocess our return? Please be more transparent as to what is changing and what prudent actions should the user take. b. program gets confused when extensions are used. Separate the processes so that the program is not trying to file the extension again when one is trying to file the actual taxes c. be more clear with signature page attachments. As it is now, it looks like you have submitted an unsigned return. d. provide a real receipt for proof of filing. The page created was not dated, carried no identifying numbers. Your confirmation is absolutely useless e. handle statutory mergers better. our INC was created in 03/2021 but no short year is needed as the new INC inherits all business activates of the original LLC. This was VERY difficult to set up in the program and I am not sure it's actually going to be clear to the taxing agencies. In general the program is clunky and fairly difficult to use. There are sections where there is no back button so one has to start the step by step back at a much earlier state. The areas where there was no back button were the areas where we had to most problems so we restarted the whole section again and again and again causing us a lot of extra work. I rate all of Intuit's products we have experienced as adequate but barely. We are always left with the wish that there was something better. We are not the happiest but we did file our corporate taxes ourselves saving us a lot of money and for that the program was very beneficial to our business.
Date published: 2022-10-07
Rated 5 out of 5 by from I like it I like it. I have been using Turbo Tax for many years.
Date published: 2022-10-07
Rated 5 out of 5 by from This Product is great Had a issue with the State and the person I spoke with on the phone was very helpful
Date published: 2022-10-07
Rated 5 out of 5 by from Turbotax Full Service I'm a newbie at Taxes in the US, and would likely have made some serious mistakes with my taxes this year, which includes RSUs and stock options that I wasn't sure how to do.
Date published: 2022-10-07
Rated 5 out of 5 by from excellent we had a complicated situation. Aquinas was excellent.
Date published: 2022-10-07
Rated 5 out of 5 by from Turbo tax is Amazing Super fast, no complicated terms, straight forward
Date published: 2022-10-07
Rated 5 out of 5 by from Over 20 years using Turbo Tax still very satisfied Retired CPA, Turbo Tax makes the task of keeping up with changes in the tax code easier.
Date published: 2022-10-07
All TurboTax® Offerings Reviews - Page 3949