TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Review Process is Full of bugs I filed and paid my taxes after review was complete. When I started to close the file, it showed I had not completed and filed. I chose continue. I still showed I had not filed. Now what? Have I filed? Have I paid my taxes? I have used Turbo Tax for many years and never had a complaint before.
Date published: 2022-03-23
Rated 5 out of 5 by from Satisfies Client I loved the step by step process and explanation of why diff numbers are showing up. I also loved that I could have an expert do it for me and we go through it and he answered any questions I had. Gregory was great
Date published: 2022-03-23
Rated 5 out of 5 by from easy to use Used pro series before I retired as a CPA. I prefer direct entry on forms. Step by step is great for the non-accountant. Your program serves my purpose since do not have any clients other than mu immediate family..
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great! Turbotax is excellent. The software is easy to navigate and always saves your progress no matter how many times you need to go back in to work on your return. Additionally, Turbotax provides good explanations for types of deductions and scenarios to ensure your return is accurate and that you maximize your deductions. Have been using it for years and will continue to do so.
Date published: 2022-03-23
Rated 5 out of 5 by from Great program!!! Using Turbo Tax Live was so easy. Would tell friends & family to use it
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great for filing taxes. Thanks to TurboTax, I was able to file my taxes to years in a row with confidence.
Date published: 2022-03-23
Rated 4 out of 5 by from Good program but with glitches I have used Turbotax for decades. This year I used the Home and Business version. Overall the program worked well, but there were some problems. From the beginning, I ordered the disk from Amazon. But when it arrived I could not do a download from the web site. I contacted a customer service rep who, after doing some research, found out that it was a system issue. This was resolved after about a month. Secondly, form 1119 was very late in being released. When it was released it did not populate properly and I had to be very creative to get it filled out properly. When it came to my Georgia return, there was another glitch in the software. I took the Educational Donation Credit but the software kept applying it incorrectly. I contacted a customer service rep who spent about 20 minutes with me but could not resolve the issue. We finally decided to delete the state return and start over. It worked well the second time. We decided that there must have been a glitch in one of the software updates.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbo tax 2021 return Turbo tax was easy for me to understand what I was doing. The step by step was very helpful. I was nervous when I began, but now that I’m finished I feel great and confident about my return!! Thank you Turbo Tax
Date published: 2022-03-23
Rated 5 out of 5 by from Turbotax got it done I answered a few questions and ZING! My return was ready to file. It took me about 45 minutes from start to finish.
Date published: 2022-03-23
Rated 5 out of 5 by from Another Great Year with Turbotax We use Turbotax every year and have always had a good experience. This time we knew we had a big liability, so we chose Full Service Premier to ensure we weren't paying more than we needed to be. The whole process was quick and easy, and our expert, Jade, was communicative and professional. She was patient with all our questions and ultimately saved us a big chunk of money, so it was a win all around.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3946
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Review Process is Full of bugs I filed and paid my taxes after review was complete. When I started to close the file, it showed I had not completed and filed. I chose continue. I still showed I had not filed. Now what? Have I filed? Have I paid my taxes? I have used Turbo Tax for many years and never had a complaint before.
Date published: 2022-03-23
Rated 5 out of 5 by from Satisfies Client I loved the step by step process and explanation of why diff numbers are showing up. I also loved that I could have an expert do it for me and we go through it and he answered any questions I had. Gregory was great
Date published: 2022-03-23
Rated 5 out of 5 by from easy to use Used pro series before I retired as a CPA. I prefer direct entry on forms. Step by step is great for the non-accountant. Your program serves my purpose since do not have any clients other than mu immediate family..
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great! Turbotax is excellent. The software is easy to navigate and always saves your progress no matter how many times you need to go back in to work on your return. Additionally, Turbotax provides good explanations for types of deductions and scenarios to ensure your return is accurate and that you maximize your deductions. Have been using it for years and will continue to do so.
Date published: 2022-03-23
Rated 5 out of 5 by from Great program!!! Using Turbo Tax Live was so easy. Would tell friends & family to use it
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great for filing taxes. Thanks to TurboTax, I was able to file my taxes to years in a row with confidence.
Date published: 2022-03-23
Rated 4 out of 5 by from Good program but with glitches I have used Turbotax for decades. This year I used the Home and Business version. Overall the program worked well, but there were some problems. From the beginning, I ordered the disk from Amazon. But when it arrived I could not do a download from the web site. I contacted a customer service rep who, after doing some research, found out that it was a system issue. This was resolved after about a month. Secondly, form 1119 was very late in being released. When it was released it did not populate properly and I had to be very creative to get it filled out properly. When it came to my Georgia return, there was another glitch in the software. I took the Educational Donation Credit but the software kept applying it incorrectly. I contacted a customer service rep who spent about 20 minutes with me but could not resolve the issue. We finally decided to delete the state return and start over. It worked well the second time. We decided that there must have been a glitch in one of the software updates.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbo tax 2021 return Turbo tax was easy for me to understand what I was doing. The step by step was very helpful. I was nervous when I began, but now that I’m finished I feel great and confident about my return!! Thank you Turbo Tax
Date published: 2022-03-23
Rated 5 out of 5 by from Turbotax got it done I answered a few questions and ZING! My return was ready to file. It took me about 45 minutes from start to finish.
Date published: 2022-03-23
Rated 5 out of 5 by from Another Great Year with Turbotax We use Turbotax every year and have always had a good experience. This time we knew we had a big liability, so we chose Full Service Premier to ensure we weren't paying more than we needed to be. The whole process was quick and easy, and our expert, Jade, was communicative and professional. She was patient with all our questions and ultimately saved us a big chunk of money, so it was a win all around.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3946