TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from My Tax preparer was amazing! I normally file with their competitor.. (I say no names) but this year they really disappointed me so my friend insisted that I use TurboTax. To say the least I’m not extremely pleased I did. Jose line was very thorough and helpful thorough out the entire process.
Date published: 2022-03-23
Rated 3 out of 5 by from First time user It can be challenging to communicate if you use full service and system has a glitch.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is easy to use. I explains what you need to answer the questions. Does all the math for you.
Date published: 2022-03-23
Rated 5 out of 5 by from If you're questioning whether its worth it-- it is Jennifer is incredible! Great communicator and super efficient! Couldn't be happier with the service she provided!
Date published: 2022-03-23
Rated 3 out of 5 by from What happened to TurboTax??? I have used TurboTax for 20+ years. I intentionally buy the CD version because I do not want to file/save data online. Over the last couple of years TT has changed the inputs for W2 so they do not align any longer; along with other subtle changes - that are not good. However, the most egregious changes have been with clearly noticeable modifications to key areas of inputting data in which it is OBVIOUS the data is actually being copied/stored online (like entering W2 info along with other areas). The entries come to a grinding halt while the software makes the connection to the online servers. What before was just an entry of gross wages (box 1) and a tab to the next field turns into a 30 - 60 second pause while the software connects and saves online. This is completely unacceptable in ALL areas of the software! This is also a potential class action lawsuit waiting to happen as I never authorized by information to be stored online. Just the same, entering any data into TT is quite the cumbersome process now; as these processes have slowed dramatically. Likewise, in other areas, the software is not invoking like it should. For example, entering college 1098-T data attempts to use a smooth work-around of questions if it found a 1098-T was entered last year. However, answering the questions as shown does NOT invoke the correct code to actually process the deductions/credits appropriately. The ONLY way to get this to function correctly is to actually delete the stored previous 1098-T college data and student, then re-add this year's 1098-T. When this is done the code immediately processes all appropriate deductions/credits. All of the above causes me to rate the software as average and on the decline. In the past I would have rated this as absolutely awesome. However, I am at my limit with TT. I have been a faithful user of this software for a long time because it has been awesome. Now, that is not the case and you are about to lose me as a customer if these things are not addressed. Thanks for listening. I hope corrections can handled appropriately to avoid losing many customers (including me) in the future.
Date published: 2022-03-23
Rated 4 out of 5 by from Very Helpful TurboTax has been very helpful with filing my taxes. My tax expert was very knowledgeable and easy to work with.
Date published: 2022-03-23
Rated 2 out of 5 by from Review Process is Full of bugs I filed and paid my taxes after review was complete. When I started to close the file, it showed I had not completed and filed. I chose continue. I still showed I had not filed. Now what? Have I filed? Have I paid my taxes? I have used Turbo Tax for many years and never had a complaint before.
Date published: 2022-03-23
Rated 5 out of 5 by from Satisfies Client I loved the step by step process and explanation of why diff numbers are showing up. I also loved that I could have an expert do it for me and we go through it and he answered any questions I had. Gregory was great
Date published: 2022-03-23
Rated 5 out of 5 by from easy to use Used pro series before I retired as a CPA. I prefer direct entry on forms. Step by step is great for the non-accountant. Your program serves my purpose since do not have any clients other than mu immediate family..
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great! Turbotax is excellent. The software is easy to navigate and always saves your progress no matter how many times you need to go back in to work on your return. Additionally, Turbotax provides good explanations for types of deductions and scenarios to ensure your return is accurate and that you maximize your deductions. Have been using it for years and will continue to do so.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3922
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My Tax preparer was amazing! I normally file with their competitor.. (I say no names) but this year they really disappointed me so my friend insisted that I use TurboTax. To say the least I’m not extremely pleased I did. Jose line was very thorough and helpful thorough out the entire process.
Date published: 2022-03-23
Rated 3 out of 5 by from First time user It can be challenging to communicate if you use full service and system has a glitch.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is easy to use. I explains what you need to answer the questions. Does all the math for you.
Date published: 2022-03-23
Rated 5 out of 5 by from If you're questioning whether its worth it-- it is Jennifer is incredible! Great communicator and super efficient! Couldn't be happier with the service she provided!
Date published: 2022-03-23
Rated 3 out of 5 by from What happened to TurboTax??? I have used TurboTax for 20+ years. I intentionally buy the CD version because I do not want to file/save data online. Over the last couple of years TT has changed the inputs for W2 so they do not align any longer; along with other subtle changes - that are not good. However, the most egregious changes have been with clearly noticeable modifications to key areas of inputting data in which it is OBVIOUS the data is actually being copied/stored online (like entering W2 info along with other areas). The entries come to a grinding halt while the software makes the connection to the online servers. What before was just an entry of gross wages (box 1) and a tab to the next field turns into a 30 - 60 second pause while the software connects and saves online. This is completely unacceptable in ALL areas of the software! This is also a potential class action lawsuit waiting to happen as I never authorized by information to be stored online. Just the same, entering any data into TT is quite the cumbersome process now; as these processes have slowed dramatically. Likewise, in other areas, the software is not invoking like it should. For example, entering college 1098-T data attempts to use a smooth work-around of questions if it found a 1098-T was entered last year. However, answering the questions as shown does NOT invoke the correct code to actually process the deductions/credits appropriately. The ONLY way to get this to function correctly is to actually delete the stored previous 1098-T college data and student, then re-add this year's 1098-T. When this is done the code immediately processes all appropriate deductions/credits. All of the above causes me to rate the software as average and on the decline. In the past I would have rated this as absolutely awesome. However, I am at my limit with TT. I have been a faithful user of this software for a long time because it has been awesome. Now, that is not the case and you are about to lose me as a customer if these things are not addressed. Thanks for listening. I hope corrections can handled appropriately to avoid losing many customers (including me) in the future.
Date published: 2022-03-23
Rated 4 out of 5 by from Very Helpful TurboTax has been very helpful with filing my taxes. My tax expert was very knowledgeable and easy to work with.
Date published: 2022-03-23
Rated 2 out of 5 by from Review Process is Full of bugs I filed and paid my taxes after review was complete. When I started to close the file, it showed I had not completed and filed. I chose continue. I still showed I had not filed. Now what? Have I filed? Have I paid my taxes? I have used Turbo Tax for many years and never had a complaint before.
Date published: 2022-03-23
Rated 5 out of 5 by from Satisfies Client I loved the step by step process and explanation of why diff numbers are showing up. I also loved that I could have an expert do it for me and we go through it and he answered any questions I had. Gregory was great
Date published: 2022-03-23
Rated 5 out of 5 by from easy to use Used pro series before I retired as a CPA. I prefer direct entry on forms. Step by step is great for the non-accountant. Your program serves my purpose since do not have any clients other than mu immediate family..
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax is great! Turbotax is excellent. The software is easy to navigate and always saves your progress no matter how many times you need to go back in to work on your return. Additionally, Turbotax provides good explanations for types of deductions and scenarios to ensure your return is accurate and that you maximize your deductions. Have been using it for years and will continue to do so.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3922