TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax was helpful I needed help with something on my taxes and a live person called and helped me through everything.
Date published: 2021-03-08
Rated 2 out of 5 by from Every Update Screws Up PA State 1099 R designation For the last several years every time I update the program the PA info or 1099R codes gets dropped and I have to enter it again. Since "critical updates" come every day practically I do this every time I log on to enter info. Even today after paying for the file for PA it stopped at the very end indicating there was an error
Date published: 2021-03-08
Rated 5 out of 5 by from Love Turbo Tax! Turbo Tax makes filing taxes bearable. Questions asked walks you through the process. All you need is your detail info before you get started.
Date published: 2021-03-08
Rated 5 out of 5 by from turbotax is excellent My live TurboTax live experience was awesome she was very intutive to my concerns and needs answered my questions accurately and really made me feel comfortable thank you. you guys are amazing .i will be recommend TurboTax to all my family and friends
Date published: 2021-03-08
Rated 4 out of 5 by from Thanks Its easy to file, thanks. Just wish when I upload my info, that you use it, like the AGI from the previous tax form, why doesn't the program pull those figures from my uploaded info into the form?!
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax is great. It's very friendly user. I like it a lot.
Date published: 2021-03-08
Rated 5 out of 5 by from great turbo tax is very covient and reliable..love filig with turbo tax
Date published: 2021-03-08
Rated 3 out of 5 by from Good, but you have to remember a few things Normally, I like turbo tax but things are making me annoyed over the years and they don't seem to enhance their system/workflow. I have a few complaints: 1. TurboTax chooses between Deluxe and Premier but doesn't tell me why. I thought I was using Deluxe, but at the end it showed I was using Premier. I didn't want to use Premier due to higher cost. After looking through everything, it bumped me up due to some required form. During the review page, it should tell/ask customers why we are using one product vs another. The same way they does this in other places "Why am I using product Premier?" and then allow the user to click and understand. 2. While filing school district tax, it said that I owed hundreds more this year than last year. This seemed absurd. I didn't have higher income this year. I had to go back through everything MYSELF to determine that the auto-load of my W2 didn't input the local taxes for my school district or work locality. First, why wouldn't the auto-load tell me this?? Second, why wouldn't turbotax tell me I was missing school district taxes when comparing to previous years? They seem to tell me this in other places! They should say, last year you withheld X amount but this year you withheld Y amount and confirm if there was an error. Then, it can take me to where I need to fix it. 3. If you need to go to a certain part in your tax return, it is also very hard to find out how to do so. There should be a way to search for a spot in the return process and then go to it, similar to a bookmark. When I was trying to fix my school tax, it took me a while to find out where to go back.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbotax was easy to understand I like that i had help in understanding things I had trouble with
Date published: 2021-03-08
Rated 5 out of 5 by from turbo tax for business so easy to use I'm so happy, that I can save time and money using turbo tax for business. it's so simple to use and hassle free. I cannot recommend it enough!!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 3917
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax was helpful I needed help with something on my taxes and a live person called and helped me through everything.
Date published: 2021-03-08
Rated 2 out of 5 by from Every Update Screws Up PA State 1099 R designation For the last several years every time I update the program the PA info or 1099R codes gets dropped and I have to enter it again. Since "critical updates" come every day practically I do this every time I log on to enter info. Even today after paying for the file for PA it stopped at the very end indicating there was an error
Date published: 2021-03-08
Rated 5 out of 5 by from Love Turbo Tax! Turbo Tax makes filing taxes bearable. Questions asked walks you through the process. All you need is your detail info before you get started.
Date published: 2021-03-08
Rated 5 out of 5 by from turbotax is excellent My live TurboTax live experience was awesome she was very intutive to my concerns and needs answered my questions accurately and really made me feel comfortable thank you. you guys are amazing .i will be recommend TurboTax to all my family and friends
Date published: 2021-03-08
Rated 4 out of 5 by from Thanks Its easy to file, thanks. Just wish when I upload my info, that you use it, like the AGI from the previous tax form, why doesn't the program pull those figures from my uploaded info into the form?!
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax is great. It's very friendly user. I like it a lot.
Date published: 2021-03-08
Rated 5 out of 5 by from great turbo tax is very covient and reliable..love filig with turbo tax
Date published: 2021-03-08
Rated 3 out of 5 by from Good, but you have to remember a few things Normally, I like turbo tax but things are making me annoyed over the years and they don't seem to enhance their system/workflow. I have a few complaints: 1. TurboTax chooses between Deluxe and Premier but doesn't tell me why. I thought I was using Deluxe, but at the end it showed I was using Premier. I didn't want to use Premier due to higher cost. After looking through everything, it bumped me up due to some required form. During the review page, it should tell/ask customers why we are using one product vs another. The same way they does this in other places "Why am I using product Premier?" and then allow the user to click and understand. 2. While filing school district tax, it said that I owed hundreds more this year than last year. This seemed absurd. I didn't have higher income this year. I had to go back through everything MYSELF to determine that the auto-load of my W2 didn't input the local taxes for my school district or work locality. First, why wouldn't the auto-load tell me this?? Second, why wouldn't turbotax tell me I was missing school district taxes when comparing to previous years? They seem to tell me this in other places! They should say, last year you withheld X amount but this year you withheld Y amount and confirm if there was an error. Then, it can take me to where I need to fix it. 3. If you need to go to a certain part in your tax return, it is also very hard to find out how to do so. There should be a way to search for a spot in the return process and then go to it, similar to a bookmark. When I was trying to fix my school tax, it took me a while to find out where to go back.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbotax was easy to understand I like that i had help in understanding things I had trouble with
Date published: 2021-03-08
Rated 5 out of 5 by from turbo tax for business so easy to use I'm so happy, that I can save time and money using turbo tax for business. it's so simple to use and hassle free. I cannot recommend it enough!!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 3917