TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Excellent online Tax Software/Support! I had the occasion to engage two knowledgeable tax experts on separate questions during the preparation of our 2020 State and Federal returns. Both expeditiously walked through the respective return areas in question and ensured the correct forms were completed correctly. The tax expertise combined with software that assists in gathering and moving data make return preparation easier. The e-filing functionality is very helpful as well. Great experience with TurboTax!
Date published: 2021-04-10
Rated 1 out of 5 by from This year it is not stable version This year it is not stable version, file updates multiple times due to luck files
Date published: 2021-04-10
Rated 5 out of 5 by from Easy to Use Year Over Year I've been using Turbo Tax for 13 years, and I've always thought it was a simple product to use. If you're willing to understand your tax documents, and read/respond to plainly stated questions, then Turbo Tax is a good fit. Even if it's your first time, there are plenty of explanations throughout the application if needed. I have used their phone help once due to system compatibility issues I had to work through. Still don't have any complaints about the product. I'll continue to use it, because it's simple for me, I have faith in its accuracy, I can be done in a matter of hours, and there is optional audit protection (about $45) that covers your return in case the IRS or other tax body reaches out to you.
Date published: 2021-04-10
Rated 5 out of 5 by from Great service Always easy to follow directions. Love how it goes point by point on each topic.
Date published: 2021-04-10
Rated 5 out of 5 by from Been my Go To for years now! Been using turbo tax since for some years now and they've always been painless and very helpful, recommend them to everyone I know!
Date published: 2021-04-10
Rated 4 out of 5 by from Use every year It asked me to activate a second time, probably after a Windows Update. It used two activations on one computer.
Date published: 2021-04-10
Rated 4 out of 5 by from Excellent Tax program The program is straight forward, well organized and relatively simple to use
Date published: 2021-04-10
Rated 5 out of 5 by from easy fast great always use turbotax never dissapointed used them 15 yrs
Date published: 2021-04-10
Rated 4 out of 5 by from Federal Easy - Montana Not Federal taxes were easy with this product as usual. The Montana taxes were not so much. There were many questions referring to 2019 federal taxes and distributions between my wife and me. Those were not easy to find or calculate. It would be much easier if you just provided a tax form and line to look for. I also kept getting a message about an deduction that was too large on the Montana tax, but it was the same as on the federal return and I couldn't figure out what it should be (there was not a specific note). I finally just filed my Montana return with the error and hope they will tell me what's wrong with it.
Date published: 2021-04-10
Rated 5 out of 5 by from So very, very helpful. Outstanding service!!! Very knowledgeable and professional.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 3916
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent online Tax Software/Support! I had the occasion to engage two knowledgeable tax experts on separate questions during the preparation of our 2020 State and Federal returns. Both expeditiously walked through the respective return areas in question and ensured the correct forms were completed correctly. The tax expertise combined with software that assists in gathering and moving data make return preparation easier. The e-filing functionality is very helpful as well. Great experience with TurboTax!
Date published: 2021-04-10
Rated 1 out of 5 by from This year it is not stable version This year it is not stable version, file updates multiple times due to luck files
Date published: 2021-04-10
Rated 5 out of 5 by from Easy to Use Year Over Year I've been using Turbo Tax for 13 years, and I've always thought it was a simple product to use. If you're willing to understand your tax documents, and read/respond to plainly stated questions, then Turbo Tax is a good fit. Even if it's your first time, there are plenty of explanations throughout the application if needed. I have used their phone help once due to system compatibility issues I had to work through. Still don't have any complaints about the product. I'll continue to use it, because it's simple for me, I have faith in its accuracy, I can be done in a matter of hours, and there is optional audit protection (about $45) that covers your return in case the IRS or other tax body reaches out to you.
Date published: 2021-04-10
Rated 5 out of 5 by from Great service Always easy to follow directions. Love how it goes point by point on each topic.
Date published: 2021-04-10
Rated 5 out of 5 by from Been my Go To for years now! Been using turbo tax since for some years now and they've always been painless and very helpful, recommend them to everyone I know!
Date published: 2021-04-10
Rated 4 out of 5 by from Use every year It asked me to activate a second time, probably after a Windows Update. It used two activations on one computer.
Date published: 2021-04-10
Rated 4 out of 5 by from Excellent Tax program The program is straight forward, well organized and relatively simple to use
Date published: 2021-04-10
Rated 5 out of 5 by from easy fast great always use turbotax never dissapointed used them 15 yrs
Date published: 2021-04-10
Rated 4 out of 5 by from Federal Easy - Montana Not Federal taxes were easy with this product as usual. The Montana taxes were not so much. There were many questions referring to 2019 federal taxes and distributions between my wife and me. Those were not easy to find or calculate. It would be much easier if you just provided a tax form and line to look for. I also kept getting a message about an deduction that was too large on the Montana tax, but it was the same as on the federal return and I couldn't figure out what it should be (there was not a specific note). I finally just filed my Montana return with the error and hope they will tell me what's wrong with it.
Date published: 2021-04-10
Rated 5 out of 5 by from So very, very helpful. Outstanding service!!! Very knowledgeable and professional.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 3916