TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from confusing didn't understand, very confusing, told me i was getting a refund, but then i owe,
Date published: 2022-10-18
Rated 5 out of 5 by from Easy, Supportive and Simple I love the way the system took me through each area that applies to my State. I was very sure of my self when I started, lost confidence and became very nervous towards the middle and gain confidence, assurance and excitement at the end.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbotax is the ideal way to file your taxes. Turbotax is very helpful and the best way to do your taxes.
Date published: 2022-10-18
Rated 1 out of 5 by from Glitchy Interface Turbo Tax Self-Employed prompted me for an LLC state return form, but did not give me an option to upgrade the software so that it could guide me through the tax form - forcing me to figure it out myself. A rep was unable o help me. Then the system was glitching and would not allow me to edit my answers or fill them out in some sections. I got stuck in an endless loop and spent over an hour on the phone with customer support. The only solution was to delete the form and start over - at that point the prompts were referring to different questions than the ones that were actually highlighted. Then the call disconnected and I had to get on support and start all over again.
Date published: 2022-10-18
Rated 5 out of 5 by from Great Tax Prep Program Product was thorough and easy to use. E-file feature is easy to use.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the Best I have used Turbo Tax for several years and it is so easy to follow and complete. I recommend it to anyone.
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax is easy to use I have used TurboTax for the past several years and doing my taxes is always painless
Date published: 2022-10-18
Rated 4 out of 5 by from Unable to attach documents I was unable to attach documents with my Form 4797. As a result I had to mail in my returns.
Date published: 2022-10-18
Rated 5 out of 5 by from Keeps my things from year to year I've used this product since it came out...way in the dark ages of floppy disks. Still great. I especially like the way it keeps all my carry-overs straight. I suppose I should offer some suggestions. It is kind of a paper hog when it prints out. Be sure to cancel the second printing of your federal return when you print the state return for your records. As I work my way thru the questions, often having to back track to check and review, the program asks me the same questions every time. I wish it had a DWITU function--Do What I Told You--so that I could move a little faster. Also, about the Charities. I don't give to the same ones every year, but the same ones keep coming up a few years apart. I have to reenter all the info unless I give every year...yes, I'm vaguely suspicious y'all worked with out with the charities. Anyway, it would be nice to have a "Yes, No, Maybe Next Year" choice so that they don't get erased. Summarizing...my gripes are immaterial. Nice job, folks.
Date published: 2022-10-18
Rated 1 out of 5 by from I need to open last year's return My e-file was rejected and I need to recheck last year's AGI. I can't open last year's file with this year's Turbotax and last year's TurboTax program wants the activation code. TurboTax2021 is still installed on this computer but will not work unless I dig into moving boxes to find the original disc. I have used Turbotax too many times for you to do me this way.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 3914
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from confusing didn't understand, very confusing, told me i was getting a refund, but then i owe,
Date published: 2022-10-18
Rated 5 out of 5 by from Easy, Supportive and Simple I love the way the system took me through each area that applies to my State. I was very sure of my self when I started, lost confidence and became very nervous towards the middle and gain confidence, assurance and excitement at the end.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbotax is the ideal way to file your taxes. Turbotax is very helpful and the best way to do your taxes.
Date published: 2022-10-18
Rated 1 out of 5 by from Glitchy Interface Turbo Tax Self-Employed prompted me for an LLC state return form, but did not give me an option to upgrade the software so that it could guide me through the tax form - forcing me to figure it out myself. A rep was unable o help me. Then the system was glitching and would not allow me to edit my answers or fill them out in some sections. I got stuck in an endless loop and spent over an hour on the phone with customer support. The only solution was to delete the form and start over - at that point the prompts were referring to different questions than the ones that were actually highlighted. Then the call disconnected and I had to get on support and start all over again.
Date published: 2022-10-18
Rated 5 out of 5 by from Great Tax Prep Program Product was thorough and easy to use. E-file feature is easy to use.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the Best I have used Turbo Tax for several years and it is so easy to follow and complete. I recommend it to anyone.
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax is easy to use I have used TurboTax for the past several years and doing my taxes is always painless
Date published: 2022-10-18
Rated 4 out of 5 by from Unable to attach documents I was unable to attach documents with my Form 4797. As a result I had to mail in my returns.
Date published: 2022-10-18
Rated 5 out of 5 by from Keeps my things from year to year I've used this product since it came out...way in the dark ages of floppy disks. Still great. I especially like the way it keeps all my carry-overs straight. I suppose I should offer some suggestions. It is kind of a paper hog when it prints out. Be sure to cancel the second printing of your federal return when you print the state return for your records. As I work my way thru the questions, often having to back track to check and review, the program asks me the same questions every time. I wish it had a DWITU function--Do What I Told You--so that I could move a little faster. Also, about the Charities. I don't give to the same ones every year, but the same ones keep coming up a few years apart. I have to reenter all the info unless I give every year...yes, I'm vaguely suspicious y'all worked with out with the charities. Anyway, it would be nice to have a "Yes, No, Maybe Next Year" choice so that they don't get erased. Summarizing...my gripes are immaterial. Nice job, folks.
Date published: 2022-10-18
Rated 1 out of 5 by from I need to open last year's return My e-file was rejected and I need to recheck last year's AGI. I can't open last year's file with this year's Turbotax and last year's TurboTax program wants the activation code. TurboTax2021 is still installed on this computer but will not work unless I dig into moving boxes to find the original disc. I have used Turbotax too many times for you to do me this way.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 3914