TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Turbo Tax has to prove themselves well i have used yall for 5 years straight. and the last 2 years my returns have been held up, this is the last year imma file with yall if my returns arent paid.
Date published: 2022-03-21
Rated 4 out of 5 by from Desktop Product Got the Job Done After having a large amount of issues with the online product entering options transactions satisfactorily, I decided to get a download of the the deluxe desktop version where I can see the entire form instead of one transaction at a time. Anyway, it saved me time also by combining trades that could be combined into a summary and separating those that could not into the 8949 all by itself. It also didn't bark about dates for when short trades were sold---only the acquire date means anything and the other is highly debated and the IRS doesn't care. Online version of TT, makes you review every short trade if your broker shows the acquisition date later than the sold date. Each takes a very long time---spinning wheel icon sometimes 40 seconds. The Deluxe version again, was much smarter and just filled out the form. If the online version gets to the point where you can edit and see individual forms while still filling them out, I would switch. Not until then though.
Date published: 2022-03-21
Rated 5 out of 5 by from Second Tax Expert was Great Our first expert strung us along for 11 days and never responded. The second expert was great and took care of everything with ease.
Date published: 2022-03-21
Rated 2 out of 5 by from More complicated than ever The program seemed to complicate items that should have been simple
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is truly Game Changing! I loved how streamlined everything was. I had always heard that filing taxes is a daunting and often tedious experience but TurboTax made it so easy to get done in a stress free manner. I had a perfectly clear view of what I was doing and why I was doing it. Additionally, I loved how every step of the way I was guided and even given additional explanation of what certain documents were or why certain steps were necessary and beneficial to my filing. I connected to the live chat when I had extra questions and the help that I received was stellar. Overall, it was a fantastic and surprisingly easy experience! Oh and did I mention that it was entirely FREE? Truly an amazing service and I will definitely be sticking with TurboTax in the future!
Date published: 2022-03-21
Rated 4 out of 5 by from Like the automation Like the automation of pulling data from last years filing, adp, financial institutions, etc. Like the "Its deductible" calcs for charity. Like the organization of income/deductions and how you can go through it yourself or have TT walk you through it. Print, save pdfs is very convenient. However, the help is still not totally user friendly. I have an MBA and still have trouble understanding some of the help explanations. Additionally, the filing process is really frustrating. To file, I need to get both my license and my spouse's, type in minutia about expiration date formats, then repeatedly type my routing/account numbers. If I use my credit card there is a surcharge. However, when I file for state, I need my credit card to avoid a $40 surcharge on top of the $25 fee to file electronically. Why I do need to pay $25 for an electronic filing? What am I actually paying for? Then it is question after question about audit, renewing,etc. It feels like I am getting nickel and dimed like a low cost airline.
Date published: 2022-03-21
Rated 5 out of 5 by from awesome easy fast and my 6th time using i think for anyone its the way to go
Date published: 2022-03-21
Rated 5 out of 5 by from Quick and easy Turbo Tax was really free to file, no gimmicks. Straight forward, biggest return as promised.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is awesome! first time to do it on my own, and i regret not doing it earlier. it is so understandable to follow!
Date published: 2022-03-21
Rated 5 out of 5 by from Tax Preparer Amazingly Patient and Knowledgeable Every single step of my tax preparation went very smooth. Olga was extremely patient and knowledgeable for all my concerns and questions; and there were many. I can’t wait to use TurboTax again!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3906
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax has to prove themselves well i have used yall for 5 years straight. and the last 2 years my returns have been held up, this is the last year imma file with yall if my returns arent paid.
Date published: 2022-03-21
Rated 4 out of 5 by from Desktop Product Got the Job Done After having a large amount of issues with the online product entering options transactions satisfactorily, I decided to get a download of the the deluxe desktop version where I can see the entire form instead of one transaction at a time. Anyway, it saved me time also by combining trades that could be combined into a summary and separating those that could not into the 8949 all by itself. It also didn't bark about dates for when short trades were sold---only the acquire date means anything and the other is highly debated and the IRS doesn't care. Online version of TT, makes you review every short trade if your broker shows the acquisition date later than the sold date. Each takes a very long time---spinning wheel icon sometimes 40 seconds. The Deluxe version again, was much smarter and just filled out the form. If the online version gets to the point where you can edit and see individual forms while still filling them out, I would switch. Not until then though.
Date published: 2022-03-21
Rated 5 out of 5 by from Second Tax Expert was Great Our first expert strung us along for 11 days and never responded. The second expert was great and took care of everything with ease.
Date published: 2022-03-21
Rated 2 out of 5 by from More complicated than ever The program seemed to complicate items that should have been simple
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is truly Game Changing! I loved how streamlined everything was. I had always heard that filing taxes is a daunting and often tedious experience but TurboTax made it so easy to get done in a stress free manner. I had a perfectly clear view of what I was doing and why I was doing it. Additionally, I loved how every step of the way I was guided and even given additional explanation of what certain documents were or why certain steps were necessary and beneficial to my filing. I connected to the live chat when I had extra questions and the help that I received was stellar. Overall, it was a fantastic and surprisingly easy experience! Oh and did I mention that it was entirely FREE? Truly an amazing service and I will definitely be sticking with TurboTax in the future!
Date published: 2022-03-21
Rated 4 out of 5 by from Like the automation Like the automation of pulling data from last years filing, adp, financial institutions, etc. Like the "Its deductible" calcs for charity. Like the organization of income/deductions and how you can go through it yourself or have TT walk you through it. Print, save pdfs is very convenient. However, the help is still not totally user friendly. I have an MBA and still have trouble understanding some of the help explanations. Additionally, the filing process is really frustrating. To file, I need to get both my license and my spouse's, type in minutia about expiration date formats, then repeatedly type my routing/account numbers. If I use my credit card there is a surcharge. However, when I file for state, I need my credit card to avoid a $40 surcharge on top of the $25 fee to file electronically. Why I do need to pay $25 for an electronic filing? What am I actually paying for? Then it is question after question about audit, renewing,etc. It feels like I am getting nickel and dimed like a low cost airline.
Date published: 2022-03-21
Rated 5 out of 5 by from awesome easy fast and my 6th time using i think for anyone its the way to go
Date published: 2022-03-21
Rated 5 out of 5 by from Quick and easy Turbo Tax was really free to file, no gimmicks. Straight forward, biggest return as promised.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is awesome! first time to do it on my own, and i regret not doing it earlier. it is so understandable to follow!
Date published: 2022-03-21
Rated 5 out of 5 by from Tax Preparer Amazingly Patient and Knowledgeable Every single step of my tax preparation went very smooth. Olga was extremely patient and knowledgeable for all my concerns and questions; and there were many. I can’t wait to use TurboTax again!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3906