TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very helpful Assisted with problems that I need answers to fix my issues
Date published: 2023-04-19
Rated 5 out of 5 by from Solid product, thats why I continue to use it I have very basic tax needs and the software is a good fit due to it's ease of use.
Date published: 2023-04-19
Rated 3 out of 5 by from Software gliches Unfortunately took over three hours to do simple itemized deduction form. The software did not recognize two forms from same payee for 1099-R, same account numbers but different statesL3L FL versus 3L3 CO. First tax expert became disconnected when she didn't know how to fix problem. Second tax expert stayed with me until gerry-rigged but able to accept "the fix". The first expert wanted to upcharge to next tier which was not needed, software problem-not tax problem. Several places software difficult to recognize address versus asterisk in form that was imported from bank 1099s and provided two places to put information but kept recycling back. Also helped me recognize when turbo tax was going to charge more for having deducted from refund when I was too tired to notice was putting $39 charge and helped me back track to correct by just putting a charge number in.
Date published: 2023-04-19
Rated 3 out of 5 by from Needs Improvement Overall, a good value for the money. The majority of the program is effortless, however, the error correction is much less than user friendly. Every year is a showdown when error corrections are identified, and the most frustrating part, is that when the required alterations are completed, the program still wants to argue when the "continue" button is depressed. Instead of displaying summary correction instructions, with a rainbow of randomly colored entry fields that leave a user feeling unsure, perhaps pop-up windows could be added that allow progressive assistance. When completing 2022, TT wanted me to remove "0.00" from several fields relating to 1095-A. I removed all correlating entries, yet the system continued to highlight the boxes (now blank) as if additional corrections were needed. I sat there for at least 5 minutes hitting continue over and over until the program snapped out of it. I consider myself brighter than the average bear, but tonight, I absolutely wanted to bang my head on the floor......
Date published: 2023-04-19
Rated 5 out of 5 by from Been using TurboTax for like 10 years TurboTax is easy to file on my own even when I have life changes.
Date published: 2023-04-19
Rated 2 out of 5 by from Linking 3 Schedule C's in last steps was hard The program requested 1 of 3 Schedule C's in the very last steps be linked. Each business has similar names but differing income and expense deductions. Without a reference point choosing the correct Schedule proved time consuming and in accurate.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Tool Good tool to use. Are you kidding me your forcing me to use an amount of Characters. What a joke.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy It was really easy to file, but a tough to figure out extensions and return rejections. However, customer service is impeccable.
Date published: 2023-04-19
Rated 5 out of 5 by from Makes filing taxes easy I don't use the Turbo Tax Advisors as I don't have many deductions that I can claim but I love that Turbo double checks to make sure that I am not missing any deductions! The help button has very clear explanations on items that I am not sure of.
Date published: 2023-04-19
Rated 5 out of 5 by from Superb System! Efficiency and user-friendly at its finest. Thank you Turbo Tax for another easy year of convenient tax filing from the comfort of our home!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 391
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful Assisted with problems that I need answers to fix my issues
Date published: 2023-04-19
Rated 5 out of 5 by from Solid product, thats why I continue to use it I have very basic tax needs and the software is a good fit due to it's ease of use.
Date published: 2023-04-19
Rated 3 out of 5 by from Software gliches Unfortunately took over three hours to do simple itemized deduction form. The software did not recognize two forms from same payee for 1099-R, same account numbers but different statesL3L FL versus 3L3 CO. First tax expert became disconnected when she didn't know how to fix problem. Second tax expert stayed with me until gerry-rigged but able to accept "the fix". The first expert wanted to upcharge to next tier which was not needed, software problem-not tax problem. Several places software difficult to recognize address versus asterisk in form that was imported from bank 1099s and provided two places to put information but kept recycling back. Also helped me recognize when turbo tax was going to charge more for having deducted from refund when I was too tired to notice was putting $39 charge and helped me back track to correct by just putting a charge number in.
Date published: 2023-04-19
Rated 3 out of 5 by from Needs Improvement Overall, a good value for the money. The majority of the program is effortless, however, the error correction is much less than user friendly. Every year is a showdown when error corrections are identified, and the most frustrating part, is that when the required alterations are completed, the program still wants to argue when the "continue" button is depressed. Instead of displaying summary correction instructions, with a rainbow of randomly colored entry fields that leave a user feeling unsure, perhaps pop-up windows could be added that allow progressive assistance. When completing 2022, TT wanted me to remove "0.00" from several fields relating to 1095-A. I removed all correlating entries, yet the system continued to highlight the boxes (now blank) as if additional corrections were needed. I sat there for at least 5 minutes hitting continue over and over until the program snapped out of it. I consider myself brighter than the average bear, but tonight, I absolutely wanted to bang my head on the floor......
Date published: 2023-04-19
Rated 5 out of 5 by from Been using TurboTax for like 10 years TurboTax is easy to file on my own even when I have life changes.
Date published: 2023-04-19
Rated 2 out of 5 by from Linking 3 Schedule C's in last steps was hard The program requested 1 of 3 Schedule C's in the very last steps be linked. Each business has similar names but differing income and expense deductions. Without a reference point choosing the correct Schedule proved time consuming and in accurate.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Tool Good tool to use. Are you kidding me your forcing me to use an amount of Characters. What a joke.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy It was really easy to file, but a tough to figure out extensions and return rejections. However, customer service is impeccable.
Date published: 2023-04-19
Rated 5 out of 5 by from Makes filing taxes easy I don't use the Turbo Tax Advisors as I don't have many deductions that I can claim but I love that Turbo double checks to make sure that I am not missing any deductions! The help button has very clear explanations on items that I am not sure of.
Date published: 2023-04-19
Rated 5 out of 5 by from Superb System! Efficiency and user-friendly at its finest. Thank you Turbo Tax for another easy year of convenient tax filing from the comfort of our home!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 391