TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo tax is great for the do it yourself Had a good experience this year with Turbo tax. Like the ability to stop entrees and come back later date to complete.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax Premier is excellent Intuit Turbo Tax Premier is great and easy to use. I've used it over and over for more than 15 years. It makes my tax return filing extremely easy. Also, I really like that TurboTax Premier checks the tax return for errors before filing with IRS.
Date published: 2023-04-10
Rated 3 out of 5 by from This year’s turbo tax I have used Turbo Tax for years, but this year’s updates seemed much more complicated. Why could I not bypass the Karma feature? Too many hidden costs that I have not had in past years. Next year I will not be using Turbo Tax.
Date published: 2023-04-10
Rated 3 out of 5 by from Had me selling a property when I didn't Absolutely baffling how you make confusing changes. Wouldn't let me continue my return as it somehow had me selling a property and was for information on a tax form I never got. Giving me a $50 property tax refund from the state of NJ which made no sense. I was forced to accept it and might not be entitled to it. So I'm going to have return the $50 when the state of NJ finds the error.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax was awesome help Turbo Tax was easy to use and every thing was explained if I was not understanding questions
Date published: 2023-04-10
Rated 5 out of 5 by from Good Experience Good experience. Easy to use. Did my federal and state in just over an hour.
Date published: 2023-04-10
Rated 4 out of 5 by from Easy to use I've been using TurboTax for years and it's always been easy for me to use. My only complaint this year is I did not have an option to receive my refund through a paper check and I could not find out why. Other than that, I recommend for not complicated tax returns.
Date published: 2023-04-10
Rated 2 out of 5 by from Turbotax has numerous internal flaws Medical Deductions Form: could not identify source of issues creating "Needs Review" with any of 3 experts I spoke. For K1's an obscure method was needed to overcome a "Needs Review" error. it required opening a worksheet and knowing that box 20 filled with Z needed to be changed to AH (all other). no where is this explained. It isn't clear how to suppress income earned in a non resident state that should not be part of my resident state return. I received a notice that Turbotax had closed my case but I never closed it; the rep told me she was escalating the issue. The next day I received the case closed message. I tried to respond to this email but it was rejected. there is no simple way to contact TT about a case.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy and worth it. Been using it for about 26 years! Still love it!!!
Date published: 2023-04-10
Rated 5 out of 5 by from Awesome Great experience; loved it; will use next year and will tell all of my friends.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3895
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great for the do it yourself Had a good experience this year with Turbo tax. Like the ability to stop entrees and come back later date to complete.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax Premier is excellent Intuit Turbo Tax Premier is great and easy to use. I've used it over and over for more than 15 years. It makes my tax return filing extremely easy. Also, I really like that TurboTax Premier checks the tax return for errors before filing with IRS.
Date published: 2023-04-10
Rated 3 out of 5 by from This year’s turbo tax I have used Turbo Tax for years, but this year’s updates seemed much more complicated. Why could I not bypass the Karma feature? Too many hidden costs that I have not had in past years. Next year I will not be using Turbo Tax.
Date published: 2023-04-10
Rated 3 out of 5 by from Had me selling a property when I didn't Absolutely baffling how you make confusing changes. Wouldn't let me continue my return as it somehow had me selling a property and was for information on a tax form I never got. Giving me a $50 property tax refund from the state of NJ which made no sense. I was forced to accept it and might not be entitled to it. So I'm going to have return the $50 when the state of NJ finds the error.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax was awesome help Turbo Tax was easy to use and every thing was explained if I was not understanding questions
Date published: 2023-04-10
Rated 5 out of 5 by from Good Experience Good experience. Easy to use. Did my federal and state in just over an hour.
Date published: 2023-04-10
Rated 4 out of 5 by from Easy to use I've been using TurboTax for years and it's always been easy for me to use. My only complaint this year is I did not have an option to receive my refund through a paper check and I could not find out why. Other than that, I recommend for not complicated tax returns.
Date published: 2023-04-10
Rated 2 out of 5 by from Turbotax has numerous internal flaws Medical Deductions Form: could not identify source of issues creating "Needs Review" with any of 3 experts I spoke. For K1's an obscure method was needed to overcome a "Needs Review" error. it required opening a worksheet and knowing that box 20 filled with Z needed to be changed to AH (all other). no where is this explained. It isn't clear how to suppress income earned in a non resident state that should not be part of my resident state return. I received a notice that Turbotax had closed my case but I never closed it; the rep told me she was escalating the issue. The next day I received the case closed message. I tried to respond to this email but it was rejected. there is no simple way to contact TT about a case.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy and worth it. Been using it for about 26 years! Still love it!!!
Date published: 2023-04-10
Rated 5 out of 5 by from Awesome Great experience; loved it; will use next year and will tell all of my friends.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3895