TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Customer Service Tanks for complex issues When you have a problem and call, I got to a person within 5 minutes, after fighting the phone computer system. However I had a very specific problem that I needed help with and the very kind help desk had no knowledge of my problem. It would take an hour for them to type questions to someone else and the answer would always end up, "I don't really know, maybe try again tomorrow and see if it's fixed". This happened 3 times. I would ask to be transferred to someone higher and they were unable to do that. The problem was eventually fixed, but I had to go to the community chat page. There, I found out I wasn't the only one with the problem and found a way to solve it. TT's strong Customer Service had been the reason to stayed with this service for over 10 years. Now I have no reason to stay.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax This was an easy process No issues went well no issues with service
Date published: 2023-04-08
Rated 5 out of 5 by from Increíble fácil rápido y confiable lo recomiendo al 100 porciento
Date published: 2023-04-08
Rated 5 out of 5 by from Love TurboTax! I've been using turbotax tax for the last 6 years. I like how it keeps my info from last year. so only thing I need to put his my employment info if changed. But when you type some info they'll import the rest.
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use with built in UI navigation I have been using Turbo Tax since 2008 when I joined the work force and it has never disappointed. The help guides are key parts of the tax navigation to assist in any questions I had about changes for the current tax year. Great Job to the development team. I love the easy of E-filling.
Date published: 2023-04-08
Rated 3 out of 5 by from Turbo Tax is decent I've used Turbo Tax for over decade, so I'm pretty familiar with it. I've never loved it, it's a tax filing piece of software, but it's not awful either. The left hand side does provide some navigation, but I still get lost within the subsections. Even though I can login to my employer's payroll and my wife's payroll, I still had to manually enter the W-2s. I think my biggest gripe is that the program doesn't seem to learn my individual situation over the years. Oh, your wife has an HSA at XYZ institution, let's see if we can grab some data from there. Oh, your health insurance is from company XYZ, let's see if we can grab your 1098 HC data. Oh, you child is at XYZ college, let's see if we can grab your 1098-T. For the first time ever, my wife received a 1099-NEC. Filing out the data for this particular situation wasn't very clear or satisfying. I'm a Mint, TurboTax and Quickbooks Payroll customer, yet Intuit doesn't seem to know me all that well. In the end, TurboTax does the job, it's gotten a bit expensive, and I'm a creature of habit, so I plan to stick with it. Finally, Intuit, please don't for one second think that your chatbot is anywhere near as satisfying as talking to a human being on the phone.
Date published: 2023-04-08
Rated 1 out of 5 by from turbo tax review I switched over last year and regret it, this software is much harder to use than other ones. It doesn't clearly show what is owed at all times and it makes me answer the same questions 10 times to get anywhere. I actually hate it hate it and would never recommend it to anyone. Last year it calculated wrong and I got a bill from the IRS I feel stuck since all my info from last year is saved but ugg, not worth it.
Date published: 2023-04-08
Rated 4 out of 5 by from ease of use I have used Turbo Tax for over 15 years and it is always helpful, and convienent
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is WAY better than any other way Very efficient, professional and easy to use. Thank you, I appreciate all the work I DID NOT have to do.
Date published: 2023-04-08
Rated 5 out of 5 by from Long time user Always a seamless process, have used this service for years
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3891
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Customer Service Tanks for complex issues When you have a problem and call, I got to a person within 5 minutes, after fighting the phone computer system. However I had a very specific problem that I needed help with and the very kind help desk had no knowledge of my problem. It would take an hour for them to type questions to someone else and the answer would always end up, "I don't really know, maybe try again tomorrow and see if it's fixed". This happened 3 times. I would ask to be transferred to someone higher and they were unable to do that. The problem was eventually fixed, but I had to go to the community chat page. There, I found out I wasn't the only one with the problem and found a way to solve it. TT's strong Customer Service had been the reason to stayed with this service for over 10 years. Now I have no reason to stay.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax This was an easy process No issues went well no issues with service
Date published: 2023-04-08
Rated 5 out of 5 by from Increíble fácil rápido y confiable lo recomiendo al 100 porciento
Date published: 2023-04-08
Rated 5 out of 5 by from Love TurboTax! I've been using turbotax tax for the last 6 years. I like how it keeps my info from last year. so only thing I need to put his my employment info if changed. But when you type some info they'll import the rest.
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use with built in UI navigation I have been using Turbo Tax since 2008 when I joined the work force and it has never disappointed. The help guides are key parts of the tax navigation to assist in any questions I had about changes for the current tax year. Great Job to the development team. I love the easy of E-filling.
Date published: 2023-04-08
Rated 3 out of 5 by from Turbo Tax is decent I've used Turbo Tax for over decade, so I'm pretty familiar with it. I've never loved it, it's a tax filing piece of software, but it's not awful either. The left hand side does provide some navigation, but I still get lost within the subsections. Even though I can login to my employer's payroll and my wife's payroll, I still had to manually enter the W-2s. I think my biggest gripe is that the program doesn't seem to learn my individual situation over the years. Oh, your wife has an HSA at XYZ institution, let's see if we can grab some data from there. Oh, your health insurance is from company XYZ, let's see if we can grab your 1098 HC data. Oh, you child is at XYZ college, let's see if we can grab your 1098-T. For the first time ever, my wife received a 1099-NEC. Filing out the data for this particular situation wasn't very clear or satisfying. I'm a Mint, TurboTax and Quickbooks Payroll customer, yet Intuit doesn't seem to know me all that well. In the end, TurboTax does the job, it's gotten a bit expensive, and I'm a creature of habit, so I plan to stick with it. Finally, Intuit, please don't for one second think that your chatbot is anywhere near as satisfying as talking to a human being on the phone.
Date published: 2023-04-08
Rated 1 out of 5 by from turbo tax review I switched over last year and regret it, this software is much harder to use than other ones. It doesn't clearly show what is owed at all times and it makes me answer the same questions 10 times to get anywhere. I actually hate it hate it and would never recommend it to anyone. Last year it calculated wrong and I got a bill from the IRS I feel stuck since all my info from last year is saved but ugg, not worth it.
Date published: 2023-04-08
Rated 4 out of 5 by from ease of use I have used Turbo Tax for over 15 years and it is always helpful, and convienent
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is WAY better than any other way Very efficient, professional and easy to use. Thank you, I appreciate all the work I DID NOT have to do.
Date published: 2023-04-08
Rated 5 out of 5 by from Long time user Always a seamless process, have used this service for years
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3891