TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very easy to do I've used other tax programs. For the last two years I've used TurboTax for their simplicity and their easy-to-follow instructions.
Date published: 2023-04-08
Rated 4 out of 5 by from Easy Liked how easy it was. A little heavy on the sales push and doesn't work well with my preferred browser. Or I'd give it a 5 star
Date published: 2023-04-08
Rated 4 out of 5 by from Tax prep is great! Ads not so much!! The prep directions are great although being able to review a form or schedule during the process would be helpful. The ads for different services that keep popping up are distractive!
Date published: 2023-04-08
Rated 4 out of 5 by from Its my go to It's always good to use for me, I can understand what I'm doing and when I don't I just the other services to make sure I'm good.
Date published: 2023-04-08
Rated 4 out of 5 by from Your Engineers Are Not Your Customers TurboTax is providing a better user experience, but it still feels like the software engineers who produce it have no idea what ordinary people experience. Too often we are left wondering what to do next.
Date published: 2023-04-08
Rated 2 out of 5 by from Easy to Use, but they gouge you. The app is easy to use. So that's the nice part is you don't have to go to a place to do it. But that's about it. At every possible opportunity, turboTax will charge you more for their service, constantly throwing upgrades in your face. They force you to upgrade even if you had losses on investments to report those. That's very frustrating. They also charge $40 to pay from the refund. So they like to bait people saying it's "free" to file, but with very common situations they force ou to upgrade. It was $119 forced to upgrade, $59 for state taxes, and then $40 to use our refund to pay for the things they forced. They took half of our refund. Enjoy our money, Turbo. We won't be using you again.
Date published: 2023-04-08
Rated 5 out of 5 by from Never Going to Stray! I love that it walks me through the steps and makes sure I don't miss anything! I've been using Turbo Tax for years - tried another software once - ended up back with Turbo Tax that same year. Ease of use and attention to detail is phenomenal!
Date published: 2023-04-08
Rated 5 out of 5 by from Simple and Easy to use. Live expert answered quickly and walked me through all the steps necessary to answer my issue.
Date published: 2023-04-08
Rated 5 out of 5 by from Super easy to use. Having previous years info saved makes it really quick and easy.
Date published: 2023-04-08
Rated 5 out of 5 by from new business year Being my first year after developing my LLC, the new online module for TT really made things easy. The help box is mostly intuitive, but you also need to do your own research and check your work. Another great experience
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3884
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy to do I've used other tax programs. For the last two years I've used TurboTax for their simplicity and their easy-to-follow instructions.
Date published: 2023-04-08
Rated 4 out of 5 by from Easy Liked how easy it was. A little heavy on the sales push and doesn't work well with my preferred browser. Or I'd give it a 5 star
Date published: 2023-04-08
Rated 4 out of 5 by from Tax prep is great! Ads not so much!! The prep directions are great although being able to review a form or schedule during the process would be helpful. The ads for different services that keep popping up are distractive!
Date published: 2023-04-08
Rated 4 out of 5 by from Its my go to It's always good to use for me, I can understand what I'm doing and when I don't I just the other services to make sure I'm good.
Date published: 2023-04-08
Rated 4 out of 5 by from Your Engineers Are Not Your Customers TurboTax is providing a better user experience, but it still feels like the software engineers who produce it have no idea what ordinary people experience. Too often we are left wondering what to do next.
Date published: 2023-04-08
Rated 2 out of 5 by from Easy to Use, but they gouge you. The app is easy to use. So that's the nice part is you don't have to go to a place to do it. But that's about it. At every possible opportunity, turboTax will charge you more for their service, constantly throwing upgrades in your face. They force you to upgrade even if you had losses on investments to report those. That's very frustrating. They also charge $40 to pay from the refund. So they like to bait people saying it's "free" to file, but with very common situations they force ou to upgrade. It was $119 forced to upgrade, $59 for state taxes, and then $40 to use our refund to pay for the things they forced. They took half of our refund. Enjoy our money, Turbo. We won't be using you again.
Date published: 2023-04-08
Rated 5 out of 5 by from Never Going to Stray! I love that it walks me through the steps and makes sure I don't miss anything! I've been using Turbo Tax for years - tried another software once - ended up back with Turbo Tax that same year. Ease of use and attention to detail is phenomenal!
Date published: 2023-04-08
Rated 5 out of 5 by from Simple and Easy to use. Live expert answered quickly and walked me through all the steps necessary to answer my issue.
Date published: 2023-04-08
Rated 5 out of 5 by from Super easy to use. Having previous years info saved makes it really quick and easy.
Date published: 2023-04-08
Rated 5 out of 5 by from new business year Being my first year after developing my LLC, the new online module for TT really made things easy. The help box is mostly intuitive, but you also need to do your own research and check your work. Another great experience
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3884