TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
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Rated 5 out of 5 by
JEB97 from
Super easy to use
Very user friendly and explains in great detail any question you may have with examples provided.
Date published: 2022-03-21
Rated 1 out of 5 by
Joshua3886 from
Most expensive service and it took 2 weeks!
It took them over 2 weeks to finally get my returns filed. The first person waited over a week before even sending me a reply about what the "expert" needed. Then they suddenly dropped me without warning so I had to go through the whole process again of uploading my documents. They assigned me a new person who took another week to get things done. I understand they are "busy" but this is their most expensive service. I would expect things to be done quickly and properly for so much money. And they didn't have enough information to tell me how much my return will be. So much for being an "expert". I will be looking for another tax service next year.
Date published: 2022-03-21
Rated 5 out of 5 by
dom1n8or from
Good Experience
Easy to understand, and the tax experts really make things easy. Even for an idiot like me.
Date published: 2022-03-21
Rated 3 out of 5 by
4 LETTER WORD from
Some very confusing information on Turbo tax
I think I purchased services that I don't need. That information was really confusing!
Date published: 2022-03-21
Rated 5 out of 5 by
Monefliwer724 from
Turbo tax rocks!!!!
They were very nice and helpful. Shay was great! I will use them always!
Date published: 2022-03-21
Rated 3 out of 5 by
adamvac6 from
Turbo tax is a necessary evil
The additional charges just to input additional forms to figure out the standard deduction is frustrating. Linking electronic forms doesn't work very well. the auto population of fields had at an at least 35% error rate this year
Date published: 2022-03-21
Rated 4 out of 5 by
hirod from
turbo tax is the best way to do your taxes!
very easy to complete my past taxes. i was so scared only because i had no idea what to expect.. but turbo tax helped me step by step.
Date published: 2022-03-21
Rated 5 out of 5 by
Midnight913 from
Even with Technical Issues, she was awesome
Even though we had issues with screen sharing "Something went wrong, please try again" she was very helpful and patient with me and all of my questions. I submitted a picture of said error to my files. Maybe offer an error code to help better diagnose the issue. But my Expert's help was 100% awesome and I would use them again and suggest them to anyone I knew with a similar tax experience
Date published: 2022-03-21
Rated 5 out of 5 by
JoanD1 from
I Love Intuit!
I love ALL Intuit products, especially Turbo Tax and Mint. I worked as Tech Support years ago, and I will use Turbo Tax until I die.
Date published: 2022-03-21
Rated 5 out of 5 by
AnnaRose1 from
Seriously Free and Seriously Easy
As a young adult trying to navigate the world of adult things, taxes scare me. I've always had my parents do it for me, and they'd always remind me that soon enough I'll have to figure it out on my own. Well this year was the year I decided to just take care of it! And BOY did TurboTax really make it easy. What I thought was going to be hours of reading through jargon I didn't understand, all I had to do was upload my documents directly and double check some information. SO SO EASY. 10/10 recommend.
All TurboTax® Offerings Reviews - Page 3875
Date published: 2022-03-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
JEB97 from
Super easy to use
Very user friendly and explains in great detail any question you may have with examples provided.
Date published: 2022-03-21
Rated 1 out of 5 by
Joshua3886 from
Most expensive service and it took 2 weeks!
It took them over 2 weeks to finally get my returns filed. The first person waited over a week before even sending me a reply about what the "expert" needed. Then they suddenly dropped me without warning so I had to go through the whole process again of uploading my documents. They assigned me a new person who took another week to get things done. I understand they are "busy" but this is their most expensive service. I would expect things to be done quickly and properly for so much money. And they didn't have enough information to tell me how much my return will be. So much for being an "expert". I will be looking for another tax service next year.
Date published: 2022-03-21
Rated 5 out of 5 by
dom1n8or from
Good Experience
Easy to understand, and the tax experts really make things easy. Even for an idiot like me.
Date published: 2022-03-21
Rated 3 out of 5 by
4 LETTER WORD from
Some very confusing information on Turbo tax
I think I purchased services that I don't need. That information was really confusing!
Date published: 2022-03-21
Rated 5 out of 5 by
Monefliwer724 from
Turbo tax rocks!!!!
They were very nice and helpful. Shay was great! I will use them always!
Date published: 2022-03-21
Rated 3 out of 5 by
adamvac6 from
Turbo tax is a necessary evil
The additional charges just to input additional forms to figure out the standard deduction is frustrating. Linking electronic forms doesn't work very well. the auto population of fields had at an at least 35% error rate this year
Date published: 2022-03-21
Rated 4 out of 5 by
hirod from
turbo tax is the best way to do your taxes!
very easy to complete my past taxes. i was so scared only because i had no idea what to expect.. but turbo tax helped me step by step.
Date published: 2022-03-21
Rated 5 out of 5 by
Midnight913 from
Even with Technical Issues, she was awesome
Even though we had issues with screen sharing "Something went wrong, please try again" she was very helpful and patient with me and all of my questions. I submitted a picture of said error to my files. Maybe offer an error code to help better diagnose the issue. But my Expert's help was 100% awesome and I would use them again and suggest them to anyone I knew with a similar tax experience
Date published: 2022-03-21
Rated 5 out of 5 by
JoanD1 from
I Love Intuit!
I love ALL Intuit products, especially Turbo Tax and Mint. I worked as Tech Support years ago, and I will use Turbo Tax until I die.
Date published: 2022-03-21
Rated 5 out of 5 by
AnnaRose1 from
Seriously Free and Seriously Easy
As a young adult trying to navigate the world of adult things, taxes scare me. I've always had my parents do it for me, and they'd always remind me that soon enough I'll have to figure it out on my own. Well this year was the year I decided to just take care of it! And BOY did TurboTax really make it easy. What I thought was going to be hours of reading through jargon I didn't understand, all I had to do was upload my documents directly and double check some information. SO SO EASY. 10/10 recommend.
All TurboTax® Offerings Reviews - Page 3875
Date published: 2022-03-21