TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Long time Turbo Tax User Step by step makes it easy to use if you are not sure otherwise you can select forms method of entering your info.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax experts was Awesome. Engaged with Elizabeth and Sarah turbo tax Experts, and they are helping me to do my taxes.
Date published: 2022-03-20
Rated 1 out of 5 by from Live Customer Support is Useless Paying a nanny seems like it'd be a fairly common tax situation. Yet the tools and support needed to file nanny taxes are very disappointing. I recieved bad advice on how/where to file for an Empoloyer Identification Number, filing unemployment taxes to the State isn't something the software supports, and when my return was rejected due to an incorrectly completed Schedule H the live support simply was able to tell me why it was rejected but not how to fix it. I've used TurboTax for 8 years and this is likely to be my last as its simply not worth the time and expense, especially because it cannot do what I need it to do nor if you pay extra for the support .
Date published: 2022-03-20
Rated 5 out of 5 by from Simple Process to follow & file taxes As expected, it was a simple and straight-forward approach to entering necessary information to file my taxes. I've used TurboTax for several years and it fits my needs.
Date published: 2022-03-20
Rated 5 out of 5 by from Great experience with TurboTax I had a great experience filing my taxes with TurboTax. My tax preparer Tammy was excellent.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax Live was great! Turbo tax live made this process super easy and stress-free
Date published: 2022-03-20
Rated 5 out of 5 by from I had a great experience with TurboTax! I used your app for the first time. I was confused at first but received great assistance via chat. After that, I was assisted with completing my returns and reviewing. Everyone was helpful and friendly. I will continue to use TurboTax and recommend it to friends.
Date published: 2022-03-20
Rated 4 out of 5 by from GREAT PRODUCT WITH ALL THE INFORMATION NEEDED TIME CONSUMING BUT WELL WORTH THE EFFORT. EASY TO UNDERSTAND AND ADD THE INFORMATION WHERE REQUIRED.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax is awesome I had a great experience. Everything was easy and fast and sufficient. I love the service with Sarah she was great.
Date published: 2022-03-20
Rated 4 out of 5 by from Solid process, year after year... I have been using Turbo Tax for over 10 years. This year was an extremely complex year--sold house, changed jobs, sold investments, started a business, moved to a new state, bought new house ... and the mortgage was sold on the mortgage market so a new bank was became my lender , etc. There was a lot to cover. However, by setting aside approximately 2 hours over the course of 9 weeks, it was all manageable...just one step at a time. The main reason that this was not a 5-star rating this year is because I ... surprisingly... found myself inputting information that should have carried over from last year's entries. I also kept receiving "Time to sign in" Turbo Tax info emails during all 9 weeks of the time that I was already signed in and working on my return. I suspect some sort of upgrade / cloud / database change occurred, and some transfer information was not carried over. Not a horrible thing, but also not 5-star easy-peezee like so many prior year's actions.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 3871
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long time Turbo Tax User Step by step makes it easy to use if you are not sure otherwise you can select forms method of entering your info.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax experts was Awesome. Engaged with Elizabeth and Sarah turbo tax Experts, and they are helping me to do my taxes.
Date published: 2022-03-20
Rated 1 out of 5 by from Live Customer Support is Useless Paying a nanny seems like it'd be a fairly common tax situation. Yet the tools and support needed to file nanny taxes are very disappointing. I recieved bad advice on how/where to file for an Empoloyer Identification Number, filing unemployment taxes to the State isn't something the software supports, and when my return was rejected due to an incorrectly completed Schedule H the live support simply was able to tell me why it was rejected but not how to fix it. I've used TurboTax for 8 years and this is likely to be my last as its simply not worth the time and expense, especially because it cannot do what I need it to do nor if you pay extra for the support .
Date published: 2022-03-20
Rated 5 out of 5 by from Simple Process to follow & file taxes As expected, it was a simple and straight-forward approach to entering necessary information to file my taxes. I've used TurboTax for several years and it fits my needs.
Date published: 2022-03-20
Rated 5 out of 5 by from Great experience with TurboTax I had a great experience filing my taxes with TurboTax. My tax preparer Tammy was excellent.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax Live was great! Turbo tax live made this process super easy and stress-free
Date published: 2022-03-20
Rated 5 out of 5 by from I had a great experience with TurboTax! I used your app for the first time. I was confused at first but received great assistance via chat. After that, I was assisted with completing my returns and reviewing. Everyone was helpful and friendly. I will continue to use TurboTax and recommend it to friends.
Date published: 2022-03-20
Rated 4 out of 5 by from GREAT PRODUCT WITH ALL THE INFORMATION NEEDED TIME CONSUMING BUT WELL WORTH THE EFFORT. EASY TO UNDERSTAND AND ADD THE INFORMATION WHERE REQUIRED.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax is awesome I had a great experience. Everything was easy and fast and sufficient. I love the service with Sarah she was great.
Date published: 2022-03-20
Rated 4 out of 5 by from Solid process, year after year... I have been using Turbo Tax for over 10 years. This year was an extremely complex year--sold house, changed jobs, sold investments, started a business, moved to a new state, bought new house ... and the mortgage was sold on the mortgage market so a new bank was became my lender , etc. There was a lot to cover. However, by setting aside approximately 2 hours over the course of 9 weeks, it was all manageable...just one step at a time. The main reason that this was not a 5-star rating this year is because I ... surprisingly... found myself inputting information that should have carried over from last year's entries. I also kept receiving "Time to sign in" Turbo Tax info emails during all 9 weeks of the time that I was already signed in and working on my return. I suspect some sort of upgrade / cloud / database change occurred, and some transfer information was not carried over. Not a horrible thing, but also not 5-star easy-peezee like so many prior year's actions.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 3871