TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from works well works well, have used before in past years. Maybe will use again, this review is annoying!
Date published: 2022-10-19
Rated 4 out of 5 by from Great Service I received great and friendly service from the live chat feature. I couldn't figure out how to start by myself but was able to figure out how to complete the process on my own with their friendly guidance the whole process.
Date published: 2022-10-19
Rated 5 out of 5 by from Turbo Tax is wonderful. I have done very extensive tax returns with Turbo tax and it has always worked very well.
Date published: 2022-10-19
Rated 2 out of 5 by from DIdn't ask for my IRS PIN, return was rejected Seriously annoyed by TT! It did not ask for my IRS PIN, submitted an e-file on time, and AFTER the deadline(!) I was notified that my return was rejected, and I now have to pay a late filing penalty! Tell me that Turbo Tax could not have worked out that my return would be rejected due to a lack of an IRS PIN before they e-filed my return!!!
Date published: 2022-10-19
Rated 5 out of 5 by from QUICK AND EASY VERY THOUROUGH PROCESS, EASY, UNDERSTANDABLE. 6 TH YEAR IN A ROW LOVE TYRBO TAX
Date published: 2022-10-19
Rated 1 out of 5 by from Tax Return will NOT ACCEPT with IRS Transcript AGI Tax return will NOT accept even with an AGI that matches the IRS Transcript.
Date published: 2022-10-19
Rated 4 out of 5 by from Solid as Usual, but a Simple Problem at the End I have used TTax for many years. I have always found it fairly easy to use and it helps me to cover all the relevant issues I have on my return. This year was the same...except in the end I was never given the option of applying some of my refund to next year's taxes. I searched and searched and finally gave up. The Help section was of no help.
Date published: 2022-10-19
Rated 1 out of 5 by from poor customer service tried to get help, no luck, just got the run around from them
Date published: 2022-10-19
Rated 5 out of 5 by from awsome good......................................................................................
Date published: 2022-10-19
Rated 1 out of 5 by from third year and no fixes This is the third year I have had problems entering as a trader and transferring my information from my brokerage account to turbo tax. I phone and chat and the representatives act like they have never heard of these problems. I have to manually enter my profits to get business expenses to be correct, and I have to waist money and time to print out 200 to 400 pages of my 1099 composite and mail it to the IRS rather than it automatically be sent by E-file. I have read numerous complaints and questions about the same issues on your boards but still you have not fixed the problem.
Date published: 2022-10-19
All TurboTax® Offerings Reviews - Page 3871
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from works well works well, have used before in past years. Maybe will use again, this review is annoying!
Date published: 2022-10-19
Rated 4 out of 5 by from Great Service I received great and friendly service from the live chat feature. I couldn't figure out how to start by myself but was able to figure out how to complete the process on my own with their friendly guidance the whole process.
Date published: 2022-10-19
Rated 5 out of 5 by from Turbo Tax is wonderful. I have done very extensive tax returns with Turbo tax and it has always worked very well.
Date published: 2022-10-19
Rated 2 out of 5 by from DIdn't ask for my IRS PIN, return was rejected Seriously annoyed by TT! It did not ask for my IRS PIN, submitted an e-file on time, and AFTER the deadline(!) I was notified that my return was rejected, and I now have to pay a late filing penalty! Tell me that Turbo Tax could not have worked out that my return would be rejected due to a lack of an IRS PIN before they e-filed my return!!!
Date published: 2022-10-19
Rated 5 out of 5 by from QUICK AND EASY VERY THOUROUGH PROCESS, EASY, UNDERSTANDABLE. 6 TH YEAR IN A ROW LOVE TYRBO TAX
Date published: 2022-10-19
Rated 1 out of 5 by from Tax Return will NOT ACCEPT with IRS Transcript AGI Tax return will NOT accept even with an AGI that matches the IRS Transcript.
Date published: 2022-10-19
Rated 4 out of 5 by from Solid as Usual, but a Simple Problem at the End I have used TTax for many years. I have always found it fairly easy to use and it helps me to cover all the relevant issues I have on my return. This year was the same...except in the end I was never given the option of applying some of my refund to next year's taxes. I searched and searched and finally gave up. The Help section was of no help.
Date published: 2022-10-19
Rated 1 out of 5 by from poor customer service tried to get help, no luck, just got the run around from them
Date published: 2022-10-19
Rated 5 out of 5 by from awsome good......................................................................................
Date published: 2022-10-19
Rated 1 out of 5 by from third year and no fixes This is the third year I have had problems entering as a trader and transferring my information from my brokerage account to turbo tax. I phone and chat and the representatives act like they have never heard of these problems. I have to manually enter my profits to get business expenses to be correct, and I have to waist money and time to print out 200 to 400 pages of my 1099 composite and mail it to the IRS rather than it automatically be sent by E-file. I have read numerous complaints and questions about the same issues on your boards but still you have not fixed the problem.
Date published: 2022-10-19
All TurboTax® Offerings Reviews - Page 3871