TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbotax live experience Live tax help was convenient but was too pricey. If you have the patience and knowledge, I believe filing yourself is more worthwhile. My brother was offered the same service but at a cheaper rate. He filed by himself at the end but I was surprised there is a discrepancy from customer to customer.
Date published: 2022-03-24
Rated 5 out of 5 by from e file accepted agent gave me correct info on how to get federal return accepted.IT WAS REJECTED BECAUSE OF AGI INFO WHICH WAS CORRECT.THE AGENT STATED TO PUT IN 0.00 AND IT WAS FINALLY ACCEPTED SOME TYPE OF GLITCH WITH IRS
Date published: 2022-03-24
Rated 4 out of 5 by from 4th year! Today great Intuit customer service phone call clearing up why state tax so high and good options to maybe prevent it next year-from Ian in Orlando.
Date published: 2022-03-24
Rated 5 out of 5 by from like it still using it after meany years so i must like it
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax is great and easy. The program is easy to follow, live chat is available if you get stuck. I have used it for past 5 years to file and am very pleased how clearly you can use it and how quickly we get our return.
Date published: 2022-03-24
Rated 5 out of 5 by from Takes the frustration away I enjoyed my first experience with Turbo Tax Live. It was very reassuring to know that if I had any kind of question or concern that within minutes someone with years of experience would be available to assist.
Date published: 2022-03-24
Rated 5 out of 5 by from Extremely helpful and easy to use It relieved the stress I usually have when working on my taxes.
Date published: 2022-03-24
Rated 2 out of 5 by from Military Discount Never Applied Although filing with Turbo Tax makes life easier, the promised military discount never applied to my order. I backed out and went through the whole process again and ended up just paying for the whole thing so I could get my taxes processed. Pretty dissapointing...
Date published: 2022-03-24
Rated 2 out of 5 by from Got to the finish line.. with much pain Went through two tax preparers before reaching the one that knew exactly what to do. I had to essentially go through the process three times before the last preparer (Mayte) knew exactly what to do; who exceeded all my expectations. Oddly, the first tax preparer I met was almost combative when I asked for clarification (actual written proof) of his assessment of how to go forward; as he was essentially saying that the way I’ve been filing for over a decade has been incorrect, possibly putting me on the hook for a massive back-tax bill. To TurboTax’s credit, they gave me a 20% discount for my troubles but could not (or would not) give me any higher of a discount; which I believed a minimum of 50% was warranted. I do not plan to come back to TurboTax for next years filing due to this experience as this has motivated me to start doing my taxes myself.
Date published: 2022-03-24
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is a great tax product. I have been using it for years, with great results.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3864
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbotax live experience Live tax help was convenient but was too pricey. If you have the patience and knowledge, I believe filing yourself is more worthwhile. My brother was offered the same service but at a cheaper rate. He filed by himself at the end but I was surprised there is a discrepancy from customer to customer.
Date published: 2022-03-24
Rated 5 out of 5 by from e file accepted agent gave me correct info on how to get federal return accepted.IT WAS REJECTED BECAUSE OF AGI INFO WHICH WAS CORRECT.THE AGENT STATED TO PUT IN 0.00 AND IT WAS FINALLY ACCEPTED SOME TYPE OF GLITCH WITH IRS
Date published: 2022-03-24
Rated 4 out of 5 by from 4th year! Today great Intuit customer service phone call clearing up why state tax so high and good options to maybe prevent it next year-from Ian in Orlando.
Date published: 2022-03-24
Rated 5 out of 5 by from like it still using it after meany years so i must like it
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax is great and easy. The program is easy to follow, live chat is available if you get stuck. I have used it for past 5 years to file and am very pleased how clearly you can use it and how quickly we get our return.
Date published: 2022-03-24
Rated 5 out of 5 by from Takes the frustration away I enjoyed my first experience with Turbo Tax Live. It was very reassuring to know that if I had any kind of question or concern that within minutes someone with years of experience would be available to assist.
Date published: 2022-03-24
Rated 5 out of 5 by from Extremely helpful and easy to use It relieved the stress I usually have when working on my taxes.
Date published: 2022-03-24
Rated 2 out of 5 by from Military Discount Never Applied Although filing with Turbo Tax makes life easier, the promised military discount never applied to my order. I backed out and went through the whole process again and ended up just paying for the whole thing so I could get my taxes processed. Pretty dissapointing...
Date published: 2022-03-24
Rated 2 out of 5 by from Got to the finish line.. with much pain Went through two tax preparers before reaching the one that knew exactly what to do. I had to essentially go through the process three times before the last preparer (Mayte) knew exactly what to do; who exceeded all my expectations. Oddly, the first tax preparer I met was almost combative when I asked for clarification (actual written proof) of his assessment of how to go forward; as he was essentially saying that the way I’ve been filing for over a decade has been incorrect, possibly putting me on the hook for a massive back-tax bill. To TurboTax’s credit, they gave me a 20% discount for my troubles but could not (or would not) give me any higher of a discount; which I believed a minimum of 50% was warranted. I do not plan to come back to TurboTax for next years filing due to this experience as this has motivated me to start doing my taxes myself.
Date published: 2022-03-24
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is a great tax product. I have been using it for years, with great results.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3864