TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Needs more work to improve program Didn’t know how to download information. Very frustrating
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax used for years I used my own data and no live support, however; the final important steps became complex.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax Kicks Tax! Super easy, convenient, helpful and simple. Thanks!
Date published: 2023-04-08
Rated 5 out of 5 by from Great and getting better I like the ease now... to return to tax return where left off. I'm concerned as a user of several years that it doesn't bring me back to any information needed from last year's return documents.
Date published: 2023-04-08
Rated 3 out of 5 by from goog I had a difficult time with it and thought it not user friendly to me.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax the best Easy to use, complete information on the review and great way to file taxes.
Date published: 2023-04-08
Rated 5 out of 5 by from Simple Very easy and intuitive software. Step-by-step process makes it simple.
Date published: 2023-04-08
Rated 4 out of 5 by from Guided me well as I started a side hustle in 2022 Turbo Tax was very informative as I navigated through to report a new side hustle income. Only reason I didn't rate a 5 was because i was unable to import my CC transactions due to an unknown reason, which may have not even been Turbo's fault.
Date published: 2023-04-08
Rated 5 out of 5 by from Great Service Turbo Tax has become easier to use every year that I've been using it (over 15 years). It carries information forward from last year and auto populates so much that doing my taxes every year is simple and quick.
Date published: 2023-04-08
Rated 1 out of 5 by from So Disappointing I have used TurboTax for years. This was the most frustrating experience by far, and I seriously question what I am going to do next year. 1. If I signed in one way (password), it never took me back to where I left off. If I asked it to send code to my phone, no problem. 2. It did not remember one of my 1099's from last year, even though it definitely filed it last year. 3. It showed my 2022 mortgage interest in "deductions," but then when I got to the end said that we should take the standard deduction, which we never do. I went back, re-entered it from scratch, and lo and behold, refund goes up! Itemized deductions reappear as the choice! 4. Finally, it tells me Credit Karma will get me return faster. Thought I was already part of that. Didn't realize it's enrolling me in a debit card. Well, I'll keep it till I get my money, then cancel. 5. The endless interruptions to upgrade beyond Premium are annoying. It was never like this. This was awful.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3860
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Needs more work to improve program Didn’t know how to download information. Very frustrating
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax used for years I used my own data and no live support, however; the final important steps became complex.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax Kicks Tax! Super easy, convenient, helpful and simple. Thanks!
Date published: 2023-04-08
Rated 5 out of 5 by from Great and getting better I like the ease now... to return to tax return where left off. I'm concerned as a user of several years that it doesn't bring me back to any information needed from last year's return documents.
Date published: 2023-04-08
Rated 3 out of 5 by from goog I had a difficult time with it and thought it not user friendly to me.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax the best Easy to use, complete information on the review and great way to file taxes.
Date published: 2023-04-08
Rated 5 out of 5 by from Simple Very easy and intuitive software. Step-by-step process makes it simple.
Date published: 2023-04-08
Rated 4 out of 5 by from Guided me well as I started a side hustle in 2022 Turbo Tax was very informative as I navigated through to report a new side hustle income. Only reason I didn't rate a 5 was because i was unable to import my CC transactions due to an unknown reason, which may have not even been Turbo's fault.
Date published: 2023-04-08
Rated 5 out of 5 by from Great Service Turbo Tax has become easier to use every year that I've been using it (over 15 years). It carries information forward from last year and auto populates so much that doing my taxes every year is simple and quick.
Date published: 2023-04-08
Rated 1 out of 5 by from So Disappointing I have used TurboTax for years. This was the most frustrating experience by far, and I seriously question what I am going to do next year. 1. If I signed in one way (password), it never took me back to where I left off. If I asked it to send code to my phone, no problem. 2. It did not remember one of my 1099's from last year, even though it definitely filed it last year. 3. It showed my 2022 mortgage interest in "deductions," but then when I got to the end said that we should take the standard deduction, which we never do. I went back, re-entered it from scratch, and lo and behold, refund goes up! Itemized deductions reappear as the choice! 4. Finally, it tells me Credit Karma will get me return faster. Thought I was already part of that. Didn't realize it's enrolling me in a debit card. Well, I'll keep it till I get my money, then cancel. 5. The endless interruptions to upgrade beyond Premium are annoying. It was never like this. This was awful.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3860