TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome My first time to use it and it was easy to fill up!
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use I have used TurboTax for more than 15 years to prepare my federal and state taxes, and it is a great product. Easy to use, and it gets the job done.
Date published: 2021-04-09
Rated 1 out of 5 by from It went great up until filling. I got a message that the IRS rejected my filling due to incorrect pin #. While doing the second submittal I was expecting to be asked to enter the correct pin number from last year instead it went automatically without navigating to the error and fix the pin number. So the second filling is the same as the first filling (Hope the IRS will not lock me out). Also, It should initially been asked to use last year pin even so I did not use Turbotax. But I was advised to great any five digits number (Bad one).
Date published: 2021-04-09
Rated 5 out of 5 by from Very Easy! I just filed with TurboTax for my second time, and the auto-fill helped make it a breeze. There were a couple things I was confused about, but clicking "learn more" helped solve any issues. Definitely satisfied and can't wait to get my refund!
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax made it easy Turbo Tax made it easy and affordable. Thank you Turbo Tax
Date published: 2021-04-09
Rated 1 out of 5 by from expensive Not only did I purchase the disk to file then I am expected to pay more fees to file through state, then get charged even more feed for e-filing. I have simple taxes and every $ counts. Forget it. Next year I'll do my own taxes.
Date published: 2021-04-09
Rated 3 out of 5 by from Some Problems but better than H&R One issue with the site. It brought up what I was using for charitable. Lock in and I could not get out. Had to clear browser. Then those same numbers kept holding up the review. The support could not figure it out and I then saw the error and corrected it. There should not have been a number in the charitable contribution is relying on base. It has to be 299 not $300. Another Product Support Specialist had no idea what a 1098 was. In order to get to a live agent you have to go through the virtual assistant and then you can get a Product Specialist which is not a Tax preparer. Finally, got to a Tax Preparer and he just seemed like he was in a hurry. He went onto screen view and his little arrow would jump around and bounce up and down it I was not quick enough. Just getting transferred to a Tax Preparer took 20 minutes as this Product Specialist kept asking questions. She wanted to now if I was on Turbo Tax. Finally got Wanda and she was helpful and patient. Kudos to her. Even with problems better than H&R as they could not recognize any of my payers, Finance Institutions etc. And could not upload my documents.
Date published: 2021-04-09
Rated 5 out of 5 by from turbotax is super helpful Turbotax was super easy and helpful. For a first filer like me i love it.
Date published: 2021-04-09
Rated 5 out of 5 by from It Works! Worked well for my needs. Always review with my accountant and it is accurate.
Date published: 2021-04-09
Rated 5 out of 5 by from easy and convenient It's very simple and easy. Instructions are clear. The process is very very convenient and user friendly.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3854
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome My first time to use it and it was easy to fill up!
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use I have used TurboTax for more than 15 years to prepare my federal and state taxes, and it is a great product. Easy to use, and it gets the job done.
Date published: 2021-04-09
Rated 1 out of 5 by from It went great up until filling. I got a message that the IRS rejected my filling due to incorrect pin #. While doing the second submittal I was expecting to be asked to enter the correct pin number from last year instead it went automatically without navigating to the error and fix the pin number. So the second filling is the same as the first filling (Hope the IRS will not lock me out). Also, It should initially been asked to use last year pin even so I did not use Turbotax. But I was advised to great any five digits number (Bad one).
Date published: 2021-04-09
Rated 5 out of 5 by from Very Easy! I just filed with TurboTax for my second time, and the auto-fill helped make it a breeze. There were a couple things I was confused about, but clicking "learn more" helped solve any issues. Definitely satisfied and can't wait to get my refund!
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax made it easy Turbo Tax made it easy and affordable. Thank you Turbo Tax
Date published: 2021-04-09
Rated 1 out of 5 by from expensive Not only did I purchase the disk to file then I am expected to pay more fees to file through state, then get charged even more feed for e-filing. I have simple taxes and every $ counts. Forget it. Next year I'll do my own taxes.
Date published: 2021-04-09
Rated 3 out of 5 by from Some Problems but better than H&R One issue with the site. It brought up what I was using for charitable. Lock in and I could not get out. Had to clear browser. Then those same numbers kept holding up the review. The support could not figure it out and I then saw the error and corrected it. There should not have been a number in the charitable contribution is relying on base. It has to be 299 not $300. Another Product Support Specialist had no idea what a 1098 was. In order to get to a live agent you have to go through the virtual assistant and then you can get a Product Specialist which is not a Tax preparer. Finally, got to a Tax Preparer and he just seemed like he was in a hurry. He went onto screen view and his little arrow would jump around and bounce up and down it I was not quick enough. Just getting transferred to a Tax Preparer took 20 minutes as this Product Specialist kept asking questions. She wanted to now if I was on Turbo Tax. Finally got Wanda and she was helpful and patient. Kudos to her. Even with problems better than H&R as they could not recognize any of my payers, Finance Institutions etc. And could not upload my documents.
Date published: 2021-04-09
Rated 5 out of 5 by from turbotax is super helpful Turbotax was super easy and helpful. For a first filer like me i love it.
Date published: 2021-04-09
Rated 5 out of 5 by from It Works! Worked well for my needs. Always review with my accountant and it is accurate.
Date published: 2021-04-09
Rated 5 out of 5 by from easy and convenient It's very simple and easy. Instructions are clear. The process is very very convenient and user friendly.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3854