TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax is an reliable and convenient program!! I thought I had put in the correct info in my taxes this year and was so relieved to have them filled once again. But then got one of the dreaded IRS messages "Your Federal and State return were rejected". But thanks to TurboTax I was easily directed and guided through how to fix the issue. And sure enough everything is back to normal and I'm still getting my refund advance
Date published: 2023-04-08
Rated 4 out of 5 by from Turbotax is adequate but support is poor I've used Turbotax for years, which of course makes it easier to use again. For the first time this year, 2022, I found support to be inadequate. I had several simple questions, mainly about the software, like how to access the worksheets for 1040ES, that took forever to get answered. Frustrating. That said, the software works and the calculations are guaranteed... as long as you buy audit defense.
Date published: 2023-04-08
Rated 5 out of 5 by from Always the most Always accurate and I always get back the most through them.
Date published: 2023-04-08
Rated 5 out of 5 by from I LOVE using TurboTax each year!! I have been using Turbo Tax to help me prepare my taxes for several years and I really LOVE their service and products. Very user friendly. Very helpful tips. The Turbo Tax Max gives me peace of mind as this extra feature focuses on helping to reduce identity theft issues and covers help with IRS Auditing if needed. LOVE Turbo Tax!!
Date published: 2023-04-08
Rated 5 out of 5 by from I recommend TurboTax TurboTax is easy to use and helps answer any questions you may have throughout the process. You just have to take a few deep breaths along the way.
Date published: 2023-04-08
Rated 1 out of 5 by from Loved the agent I worked with - hate the program Taking $130 just to file my federal taxes is unbelievable.
Date published: 2023-04-08
Rated 5 out of 5 by from Taxes 2022 I find it to be very easy for me. I like that they have explanations of the items, so you can read and understand.
Date published: 2023-04-08
Rated 3 out of 5 by from Basic is good BUT ONLINE IS THE WORST I have done my mother-in-laws taxes for a numb of years. ALWAYS TurboTax, and always went well. This year I changed to Online--my main computer became "outdated" due to TT notice. So, per my son I changed to TT Online (vs. using my Mac). ABSOLUTELY THE WORST MISTAKE I HAVE EVER MADE. In the past I counted on "SEEING" the forms to make sure I, repeat, I was doing the right thing. (I expected that TT was doing the right thing.) There was no way to do so. And using the "Ask questions" was frustrating. I am not sure if that is my shortcoming or TT's. But is was very frustrating. AND I think it was more expensive to use Online vs. purchasing TT from Costco--NOT AGAIN.
Date published: 2023-04-08
Rated 4 out of 5 by from Not bad - but NY State taxes for NJ residents The experience is good overall, especially on the federal return. They seem to ask for more info than NJ wants on IRAs. It seemed better this year, but the NY return for people who live in NJ but work in NY doesn't inspire confidence, although it seems better than last year.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is a Superb Product! TurboTax has made filing my taxes such an efficient process! I even had the opportunity to use the Community board to help me with an issue.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3853
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is an reliable and convenient program!! I thought I had put in the correct info in my taxes this year and was so relieved to have them filled once again. But then got one of the dreaded IRS messages "Your Federal and State return were rejected". But thanks to TurboTax I was easily directed and guided through how to fix the issue. And sure enough everything is back to normal and I'm still getting my refund advance
Date published: 2023-04-08
Rated 4 out of 5 by from Turbotax is adequate but support is poor I've used Turbotax for years, which of course makes it easier to use again. For the first time this year, 2022, I found support to be inadequate. I had several simple questions, mainly about the software, like how to access the worksheets for 1040ES, that took forever to get answered. Frustrating. That said, the software works and the calculations are guaranteed... as long as you buy audit defense.
Date published: 2023-04-08
Rated 5 out of 5 by from Always the most Always accurate and I always get back the most through them.
Date published: 2023-04-08
Rated 5 out of 5 by from I LOVE using TurboTax each year!! I have been using Turbo Tax to help me prepare my taxes for several years and I really LOVE their service and products. Very user friendly. Very helpful tips. The Turbo Tax Max gives me peace of mind as this extra feature focuses on helping to reduce identity theft issues and covers help with IRS Auditing if needed. LOVE Turbo Tax!!
Date published: 2023-04-08
Rated 5 out of 5 by from I recommend TurboTax TurboTax is easy to use and helps answer any questions you may have throughout the process. You just have to take a few deep breaths along the way.
Date published: 2023-04-08
Rated 1 out of 5 by from Loved the agent I worked with - hate the program Taking $130 just to file my federal taxes is unbelievable.
Date published: 2023-04-08
Rated 5 out of 5 by from Taxes 2022 I find it to be very easy for me. I like that they have explanations of the items, so you can read and understand.
Date published: 2023-04-08
Rated 3 out of 5 by from Basic is good BUT ONLINE IS THE WORST I have done my mother-in-laws taxes for a numb of years. ALWAYS TurboTax, and always went well. This year I changed to Online--my main computer became "outdated" due to TT notice. So, per my son I changed to TT Online (vs. using my Mac). ABSOLUTELY THE WORST MISTAKE I HAVE EVER MADE. In the past I counted on "SEEING" the forms to make sure I, repeat, I was doing the right thing. (I expected that TT was doing the right thing.) There was no way to do so. And using the "Ask questions" was frustrating. I am not sure if that is my shortcoming or TT's. But is was very frustrating. AND I think it was more expensive to use Online vs. purchasing TT from Costco--NOT AGAIN.
Date published: 2023-04-08
Rated 4 out of 5 by from Not bad - but NY State taxes for NJ residents The experience is good overall, especially on the federal return. They seem to ask for more info than NJ wants on IRAs. It seemed better this year, but the NY return for people who live in NJ but work in NY doesn't inspire confidence, although it seems better than last year.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is a Superb Product! TurboTax has made filing my taxes such an efficient process! I even had the opportunity to use the Community board to help me with an issue.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3853