TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281593 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Lots of problems with Turbo Tax This is my 8th year to use Turbo Tax and I've never had so many issues. The format was different in the past and I had no problems - always loved Turbo Tax. This year was very confusing and I felt unsure if I was doing everything correctly - was hard to recheck. I wanted to make a small change and was never able to do it.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome and was Free for me!!!!!!! My daughter told me about TURBO TAX so I decided to try and I’m glad I did. I wasn’t required to file since I’m a senior citizen but I wanted to make sure and Turbo Tax did it for me for FREE!!!!
Date published: 2021-04-11
Rated 3 out of 5 by from Text is hard to read The website is fine but the text is too light against the background to read without straining. Why can't you just make the text black and white?
Date published: 2021-04-11
Rated 4 out of 5 by from Pretty good. Pulled some tricks on me The way the site worked lured me into the paying option and didn't give me an option to easily backtrack. This felt a little dishonest. However, it wasn't a huge deal.
Date published: 2021-04-11
Rated 5 out of 5 by from Very Easy to use, walks you right thru A+ First time filing my taxes personally, easy to use. Recommend to anyone using easy file
Date published: 2021-04-11
Rated 4 out of 5 by from Love the ease of filing I love that it is easy to use and pulls everything in for my state taxes as well. Easy to understand instructions. The cost is getting closer to the same amount that I would pay a place like H&R Block every year. I have simple taxes but want some of the additional securities offered. I wouldn't mind paying more if I filed more than just a straight forward 1040. Still love the service and will continue to use.
Date published: 2021-04-11
Rated 3 out of 5 by from Okay Customer service representative was super unhelpful on the phone. I called and she basically searched google, which is exactly what I had done, and gave me no new information. Thankful that turbotax helped me file though! And thankful that they updated their software timely to represent the new unemployment bill.
Date published: 2021-04-11
Rated 5 out of 5 by from The best It is the only online tax service available & highly recommend to all.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is user friendly I have used TurboTax for many years. This was the first time that I was not able to print my State Tax forms without having to pay for them ahead of time. I did chat with a representative and they were very helpful I dislike the constant upselling between each section. If someone needs to upgrade bc of a filing need, that is legitimate but to constantly harass while trying to complete your taxes is annoying. I've used TurboTax for 20 years and this is getting worse each year.
Date published: 2021-04-11
Rated 5 out of 5 by from Used for years When there is a death of one of the spouse, it is not real clear how to complete the taxes when e-filing. My brother died in 2020 before I filed 2019 taxes. Had to finally mail because e-file kept getting rejected. Just e-filed 2020 taxes for his spouse -- will see if not rejected
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3846
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Lots of problems with Turbo Tax This is my 8th year to use Turbo Tax and I've never had so many issues. The format was different in the past and I had no problems - always loved Turbo Tax. This year was very confusing and I felt unsure if I was doing everything correctly - was hard to recheck. I wanted to make a small change and was never able to do it.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome and was Free for me!!!!!!! My daughter told me about TURBO TAX so I decided to try and I’m glad I did. I wasn’t required to file since I’m a senior citizen but I wanted to make sure and Turbo Tax did it for me for FREE!!!!
Date published: 2021-04-11
Rated 3 out of 5 by from Text is hard to read The website is fine but the text is too light against the background to read without straining. Why can't you just make the text black and white?
Date published: 2021-04-11
Rated 4 out of 5 by from Pretty good. Pulled some tricks on me The way the site worked lured me into the paying option and didn't give me an option to easily backtrack. This felt a little dishonest. However, it wasn't a huge deal.
Date published: 2021-04-11
Rated 5 out of 5 by from Very Easy to use, walks you right thru A+ First time filing my taxes personally, easy to use. Recommend to anyone using easy file
Date published: 2021-04-11
Rated 4 out of 5 by from Love the ease of filing I love that it is easy to use and pulls everything in for my state taxes as well. Easy to understand instructions. The cost is getting closer to the same amount that I would pay a place like H&R Block every year. I have simple taxes but want some of the additional securities offered. I wouldn't mind paying more if I filed more than just a straight forward 1040. Still love the service and will continue to use.
Date published: 2021-04-11
Rated 3 out of 5 by from Okay Customer service representative was super unhelpful on the phone. I called and she basically searched google, which is exactly what I had done, and gave me no new information. Thankful that turbotax helped me file though! And thankful that they updated their software timely to represent the new unemployment bill.
Date published: 2021-04-11
Rated 5 out of 5 by from The best It is the only online tax service available & highly recommend to all.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is user friendly I have used TurboTax for many years. This was the first time that I was not able to print my State Tax forms without having to pay for them ahead of time. I did chat with a representative and they were very helpful I dislike the constant upselling between each section. If someone needs to upgrade bc of a filing need, that is legitimate but to constantly harass while trying to complete your taxes is annoying. I've used TurboTax for 20 years and this is getting worse each year.
Date published: 2021-04-11
Rated 5 out of 5 by from Used for years When there is a death of one of the spouse, it is not real clear how to complete the taxes when e-filing. My brother died in 2020 before I filed 2019 taxes. Had to finally mail because e-file kept getting rejected. Just e-filed 2020 taxes for his spouse -- will see if not rejected
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3846