TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo tax is helpful but expensive Ive used turbotax for 4 years now and it was great the first 2 years but the 3rd and 4th years were a bit iffy. Ive had to pay out the wazoo in order to file my taxes now and its starting to take away the majority of my tax return. I probably won't stop using it but if there is a way to make it cheaper again that would be ideal.
Date published: 2023-04-08
Rated 5 out of 5 by from Great Tax Prep Software Great tax filing experience. I have filed for many years with TurboTax and every year it gets better and better.
Date published: 2023-04-08
Rated 5 out of 5 by from Very easy and consistent. Had one small confusion but Emily from Turbo tax solved it in minutes. Considering it is April, minutes is great.
Date published: 2023-04-08
Rated 2 out of 5 by from Losing its value, year after year 1. Software Issues! Spent money to upgrade to Premier Package from Deluxe. Paid for it, TurboTax wouldn't recognize the upgrade, no matter what we tried. Money lost. 2. Software & Customer Service Issues! Tried to pay for State E-file ($25 fee). TurboTax would not allow CC payment (error screen kept popping up), but conveniently offered to deduct it from my refund for an additional $40...what a RIPOFF TurboTax! Found another option buried in the fine print that you could call a provided phone number for the payment. 15 minutes later, the CS operator told me that TurboTax wasn't authorized to receive payments, WHAT?!? 3. Software Issues! Worked through all the above/misc buggy issues and went to E-file & TurboTax yet again choked and wouldn't allow the transmittal of files. Had to mess with the online support/rebooting computer/updating TurboTax several times to get it to work. With software like this, I can see why people just take their receipts to an accountant...less headache for a similar cost
Date published: 2023-04-08
Rated 5 out of 5 by from Easy, clear, and informative instructions. Information links very helpful. They explain how to answer questions and help to understand what the current tax law is.
Date published: 2023-04-08
Rated 5 out of 5 by from Worked well for a grad student Turbotax managed to understand the nonsense that comes from being a grad student and getting funding from several sources.
Date published: 2023-04-08
Rated 2 out of 5 by from Too much fluff Not a huge fan of all the times they stop you from getting your info input to keep soliciting you to upgrade and also the race timer thing was a bit dumb. I do like that they attempt to look for other deductions, but I'm not a big fan of all of the additional fluff and animations for processing. Also, we've used Turbo Tax for 2 years and they are the only 2 times we have ever had to pay in, so most likely we will go back to a proper accountant in the future since the price is the same.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is a very attractive option The experts were very patient, listened well and suggested meaningful answers
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is awesome Turbo Tax has helped me efficiently file taxes for a number of years now
Date published: 2023-04-08
Rated 5 out of 5 by from Smooth sailing I completed my taxes in under 2 hours and 15 minutes. It really is an easy and pain free way to do my tax preparations. Been using them for over 10 year now.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3844
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is helpful but expensive Ive used turbotax for 4 years now and it was great the first 2 years but the 3rd and 4th years were a bit iffy. Ive had to pay out the wazoo in order to file my taxes now and its starting to take away the majority of my tax return. I probably won't stop using it but if there is a way to make it cheaper again that would be ideal.
Date published: 2023-04-08
Rated 5 out of 5 by from Great Tax Prep Software Great tax filing experience. I have filed for many years with TurboTax and every year it gets better and better.
Date published: 2023-04-08
Rated 5 out of 5 by from Very easy and consistent. Had one small confusion but Emily from Turbo tax solved it in minutes. Considering it is April, minutes is great.
Date published: 2023-04-08
Rated 2 out of 5 by from Losing its value, year after year 1. Software Issues! Spent money to upgrade to Premier Package from Deluxe. Paid for it, TurboTax wouldn't recognize the upgrade, no matter what we tried. Money lost. 2. Software & Customer Service Issues! Tried to pay for State E-file ($25 fee). TurboTax would not allow CC payment (error screen kept popping up), but conveniently offered to deduct it from my refund for an additional $40...what a RIPOFF TurboTax! Found another option buried in the fine print that you could call a provided phone number for the payment. 15 minutes later, the CS operator told me that TurboTax wasn't authorized to receive payments, WHAT?!? 3. Software Issues! Worked through all the above/misc buggy issues and went to E-file & TurboTax yet again choked and wouldn't allow the transmittal of files. Had to mess with the online support/rebooting computer/updating TurboTax several times to get it to work. With software like this, I can see why people just take their receipts to an accountant...less headache for a similar cost
Date published: 2023-04-08
Rated 5 out of 5 by from Easy, clear, and informative instructions. Information links very helpful. They explain how to answer questions and help to understand what the current tax law is.
Date published: 2023-04-08
Rated 5 out of 5 by from Worked well for a grad student Turbotax managed to understand the nonsense that comes from being a grad student and getting funding from several sources.
Date published: 2023-04-08
Rated 2 out of 5 by from Too much fluff Not a huge fan of all the times they stop you from getting your info input to keep soliciting you to upgrade and also the race timer thing was a bit dumb. I do like that they attempt to look for other deductions, but I'm not a big fan of all of the additional fluff and animations for processing. Also, we've used Turbo Tax for 2 years and they are the only 2 times we have ever had to pay in, so most likely we will go back to a proper accountant in the future since the price is the same.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is a very attractive option The experts were very patient, listened well and suggested meaningful answers
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is awesome Turbo Tax has helped me efficiently file taxes for a number of years now
Date published: 2023-04-08
Rated 5 out of 5 by from Smooth sailing I completed my taxes in under 2 hours and 15 minutes. It really is an easy and pain free way to do my tax preparations. Been using them for over 10 year now.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3844