TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from So Disappointing I have used TurboTax for years. This was the most frustrating experience by far, and I seriously question what I am going to do next year. 1. If I signed in one way (password), it never took me back to where I left off. If I asked it to send code to my phone, no problem. 2. It did not remember one of my 1099's from last year, even though it definitely filed it last year. 3. It showed my 2022 mortgage interest in "deductions," but then when I got to the end said that we should take the standard deduction, which we never do. I went back, re-entered it from scratch, and lo and behold, refund goes up! Itemized deductions reappear as the choice! 4. Finally, it tells me Credit Karma will get me return faster. Thought I was already part of that. Didn't realize it's enrolling me in a debit card. Well, I'll keep it till I get my money, then cancel. 5. The endless interruptions to upgrade beyond Premium are annoying. It was never like this. This was awful.
Date published: 2023-04-08
Rated 5 out of 5 by from great It was very fast and easy. I will use again and reccommend
Date published: 2023-04-08
Rated 4 out of 5 by from Easier than expected Having to file federal and 2 state returns, the year after my CPA husband passed away, was overwhelming. The step-by-step questions made it tolerable.
Date published: 2023-04-08
Rated 3 out of 5 by from simple to use - cost to much Simple to use. we've been using them for 8 years now but with the price increase, I think we will go to H&R block next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy and the telephone helper was superb!! Thanks so much!!
Date published: 2023-04-08
Rated 4 out of 5 by from Good Assistance, but chat window had issues I was using live help, which was good, but I was only able to use part of the chat window as it wouldn't scroll down and it cut off the service. The live person was able to screen share and get me through the issue, but would have been better to read the responses.
Date published: 2023-04-08
Rated 3 out of 5 by from TURBO TAX E FILING COULD NOT GET IT TO FILE MY TAXES ELECTRONICLY AND I LOST THE MONENY I PAYED FOR STATE E-FILING.
Date published: 2023-04-08
Rated 5 out of 5 by from Love Turbo Tax It is so easy!! I can file my taxes myself!! Thank You!
Date published: 2023-04-08
Rated 5 out of 5 by from Thanks for my taxes In two hours and no money out of pocket, I was able to get my taxes done.
Date published: 2023-04-08
Rated 4 out of 5 by from Pretty helpful if you're unsure I've always had a fairly easy time with turbotax, they make navigation easy and provide helpful hints along the way. I just wish they had more options under the 401k section for withdrawing for home loans.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3840
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from So Disappointing I have used TurboTax for years. This was the most frustrating experience by far, and I seriously question what I am going to do next year. 1. If I signed in one way (password), it never took me back to where I left off. If I asked it to send code to my phone, no problem. 2. It did not remember one of my 1099's from last year, even though it definitely filed it last year. 3. It showed my 2022 mortgage interest in "deductions," but then when I got to the end said that we should take the standard deduction, which we never do. I went back, re-entered it from scratch, and lo and behold, refund goes up! Itemized deductions reappear as the choice! 4. Finally, it tells me Credit Karma will get me return faster. Thought I was already part of that. Didn't realize it's enrolling me in a debit card. Well, I'll keep it till I get my money, then cancel. 5. The endless interruptions to upgrade beyond Premium are annoying. It was never like this. This was awful.
Date published: 2023-04-08
Rated 5 out of 5 by from great It was very fast and easy. I will use again and reccommend
Date published: 2023-04-08
Rated 4 out of 5 by from Easier than expected Having to file federal and 2 state returns, the year after my CPA husband passed away, was overwhelming. The step-by-step questions made it tolerable.
Date published: 2023-04-08
Rated 3 out of 5 by from simple to use - cost to much Simple to use. we've been using them for 8 years now but with the price increase, I think we will go to H&R block next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy and the telephone helper was superb!! Thanks so much!!
Date published: 2023-04-08
Rated 4 out of 5 by from Good Assistance, but chat window had issues I was using live help, which was good, but I was only able to use part of the chat window as it wouldn't scroll down and it cut off the service. The live person was able to screen share and get me through the issue, but would have been better to read the responses.
Date published: 2023-04-08
Rated 3 out of 5 by from TURBO TAX E FILING COULD NOT GET IT TO FILE MY TAXES ELECTRONICLY AND I LOST THE MONENY I PAYED FOR STATE E-FILING.
Date published: 2023-04-08
Rated 5 out of 5 by from Love Turbo Tax It is so easy!! I can file my taxes myself!! Thank You!
Date published: 2023-04-08
Rated 5 out of 5 by from Thanks for my taxes In two hours and no money out of pocket, I was able to get my taxes done.
Date published: 2023-04-08
Rated 4 out of 5 by from Pretty helpful if you're unsure I've always had a fairly easy time with turbotax, they make navigation easy and provide helpful hints along the way. I just wish they had more options under the 401k section for withdrawing for home loans.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3840