TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is great! they've been doing my taxes for years. awesome service
Date published: 2022-03-25
Rated 4 out of 5 by from easy to understand They walk you through every step and check in on you to make sure your on the right track. very good service.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is a great service! very positive experience - first time using TurboTax - pleasantly surprised
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the best! Anyone who hired Angelica hired the right person. She is patient, longsuffering and people oriented. Her skills are evident. She should be a trainer to all tax experts. I really enjoyed her helping me. I wish this was the way it has been for 4 years.
Date published: 2022-03-25
Rated 1 out of 5 by from FRUSTRATING Was rejected once, then it kicked me off because I had to open up ID.me to get stimulus information, then when I re-logged in I had to start over on EID problems. This took too long and customer service was not too knowledgeable, they kept pushing to mail in.
Date published: 2022-03-25
Rated 4 out of 5 by from great i had trouble but was able to get over the phone help at 8:30 pm which moved my taxes right along so thankful
Date published: 2022-03-25
Rated 5 out of 5 by from I love turbo tax I use it every year and happy I always have a great experience with turbo tax they never let me down
Date published: 2022-03-25
Rated 5 out of 5 by from In to it Had a very patient, very helpful lady. Enjoyed working with her
Date published: 2022-03-25
Rated 1 out of 5 by from Going downhill... Filing my taxes this year was SO much more difficult than in previous years. Adding a measly side income of less than $1k requires you to purchase the $60 upgrade? Also, once you upgrade in the online version, it will NOT let you downgrade to previous software mid-return. I had to find out, after I was almost done filing, that I needed to clear my entire return and start over to downgrade from the self-employed software. I did that and in the middle of filing my return a second time, I learned that Turbotax already re-applied that upgraded software I didn't need. I literally had to clear my entire return for a second time, close my browser window right after clearing and re log-in from a new window to truly start over. It should not be that difficult to downgrade your software mid-return.
Date published: 2022-03-25
Rated 5 out of 5 by from Good Good but need some short cut options to file to "Standard Deduction" rather that going through the steps.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 3828
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! they've been doing my taxes for years. awesome service
Date published: 2022-03-25
Rated 4 out of 5 by from easy to understand They walk you through every step and check in on you to make sure your on the right track. very good service.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is a great service! very positive experience - first time using TurboTax - pleasantly surprised
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the best! Anyone who hired Angelica hired the right person. She is patient, longsuffering and people oriented. Her skills are evident. She should be a trainer to all tax experts. I really enjoyed her helping me. I wish this was the way it has been for 4 years.
Date published: 2022-03-25
Rated 1 out of 5 by from FRUSTRATING Was rejected once, then it kicked me off because I had to open up ID.me to get stimulus information, then when I re-logged in I had to start over on EID problems. This took too long and customer service was not too knowledgeable, they kept pushing to mail in.
Date published: 2022-03-25
Rated 4 out of 5 by from great i had trouble but was able to get over the phone help at 8:30 pm which moved my taxes right along so thankful
Date published: 2022-03-25
Rated 5 out of 5 by from I love turbo tax I use it every year and happy I always have a great experience with turbo tax they never let me down
Date published: 2022-03-25
Rated 5 out of 5 by from In to it Had a very patient, very helpful lady. Enjoyed working with her
Date published: 2022-03-25
Rated 1 out of 5 by from Going downhill... Filing my taxes this year was SO much more difficult than in previous years. Adding a measly side income of less than $1k requires you to purchase the $60 upgrade? Also, once you upgrade in the online version, it will NOT let you downgrade to previous software mid-return. I had to find out, after I was almost done filing, that I needed to clear my entire return and start over to downgrade from the self-employed software. I did that and in the middle of filing my return a second time, I learned that Turbotax already re-applied that upgraded software I didn't need. I literally had to clear my entire return for a second time, close my browser window right after clearing and re log-in from a new window to truly start over. It should not be that difficult to downgrade your software mid-return.
Date published: 2022-03-25
Rated 5 out of 5 by from Good Good but need some short cut options to file to "Standard Deduction" rather that going through the steps.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 3828