TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from It’s easy Easy to use but they get you at the end. Free ended up costing $105. But it’s done and it was quick
Date published: 2022-03-28
Rated 3 out of 5 by from I Like TurboTax In the past I would have given raving reviews for TurboTax, easy to use and much cheaper than going to an accountant especially with the higher limits on deductables. This year I have had more problems, in particular error code 70001 which required rebooting my modem, router and computer multiple times.
Date published: 2022-03-28
Rated 5 out of 5 by from Confident Review I was pretty confident filing my taxes, but since this is the first year not using a CPA, I wanted to get everything looked over. James went through everything with me at my pace and answered all my questions.
Date published: 2022-03-28
Rated 1 out of 5 by from Sucked this year! 1st time ever Form 116 wasn’t ready then secondary schedule wasn’t ready, was given a useless 20% off which I couldn’t use because I had already paid my fee’
Date published: 2022-03-28
Rated 5 out of 5 by from Easy and Accurate Filed federal and state tax. Very comprehensive. My only complaint was that I had trouble finding where to list 2021 Estimated taxes. But, an estimate the forms were included by Turbo tax at the end. Yay
Date published: 2022-03-28
Rated 4 out of 5 by from Overall Good Experience My 3rd consecutive year with TT. Overall a positive experience; I enjoy the efficiency with uploading information (e.g., drag/drop) and retention of previous year's base information. Navigating submenus was not always straightforward, for example, knowing where to list completed Estimated Payments. I assumed the program would ask me if I had made any during the TY, as opposed to looking for the input line item (under "Income" oddly). The only apparent flaw that I identified this year is that, for reporting a capital gain from sale of privately help stock, I marked that I was not provided a 1099B. At this point, it would have been helpful for the TT instructions to automatically indicate that, in the absence of a 1099B, I simply needed to a single .pdf that contains the information that the IRS may want to check: cost basis; sales proceeds; date. Instead, the program continued to assume and instruct me to attach a 1099B. This led to significant consternation and unproductive time engaging a Turbotax specialist (who was very responsive) and having to contact the seller to confirm that in fact, a 1099B is not issued for the sale and therefore is not available for the IRS.
Date published: 2022-03-28
Rated 5 out of 5 by from Super Easy It is crazy to me how easy it is to file, even with complicated distributions and things of that sort. Almost feels like something I am looking forward to doing every year.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax found all of my errors. Thank you. I tried to rush through and was continually making errors. but Turbo Tax kept me on track and knew when I left things out. Saved me a lot of trouble.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is the best The customer service was great and I really enjoyed my experience. The expert did a great job and maximized on my refund. I'm happy with the service.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboEasy! So easy to do your taxes with Turbotax. I even had a question for an agent. Within 12 minutes I had an expert on the phone. He walked me through the problem and answered all my questions.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3824
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It’s easy Easy to use but they get you at the end. Free ended up costing $105. But it’s done and it was quick
Date published: 2022-03-28
Rated 3 out of 5 by from I Like TurboTax In the past I would have given raving reviews for TurboTax, easy to use and much cheaper than going to an accountant especially with the higher limits on deductables. This year I have had more problems, in particular error code 70001 which required rebooting my modem, router and computer multiple times.
Date published: 2022-03-28
Rated 5 out of 5 by from Confident Review I was pretty confident filing my taxes, but since this is the first year not using a CPA, I wanted to get everything looked over. James went through everything with me at my pace and answered all my questions.
Date published: 2022-03-28
Rated 1 out of 5 by from Sucked this year! 1st time ever Form 116 wasn’t ready then secondary schedule wasn’t ready, was given a useless 20% off which I couldn’t use because I had already paid my fee’
Date published: 2022-03-28
Rated 5 out of 5 by from Easy and Accurate Filed federal and state tax. Very comprehensive. My only complaint was that I had trouble finding where to list 2021 Estimated taxes. But, an estimate the forms were included by Turbo tax at the end. Yay
Date published: 2022-03-28
Rated 4 out of 5 by from Overall Good Experience My 3rd consecutive year with TT. Overall a positive experience; I enjoy the efficiency with uploading information (e.g., drag/drop) and retention of previous year's base information. Navigating submenus was not always straightforward, for example, knowing where to list completed Estimated Payments. I assumed the program would ask me if I had made any during the TY, as opposed to looking for the input line item (under "Income" oddly). The only apparent flaw that I identified this year is that, for reporting a capital gain from sale of privately help stock, I marked that I was not provided a 1099B. At this point, it would have been helpful for the TT instructions to automatically indicate that, in the absence of a 1099B, I simply needed to a single .pdf that contains the information that the IRS may want to check: cost basis; sales proceeds; date. Instead, the program continued to assume and instruct me to attach a 1099B. This led to significant consternation and unproductive time engaging a Turbotax specialist (who was very responsive) and having to contact the seller to confirm that in fact, a 1099B is not issued for the sale and therefore is not available for the IRS.
Date published: 2022-03-28
Rated 5 out of 5 by from Super Easy It is crazy to me how easy it is to file, even with complicated distributions and things of that sort. Almost feels like something I am looking forward to doing every year.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax found all of my errors. Thank you. I tried to rush through and was continually making errors. but Turbo Tax kept me on track and knew when I left things out. Saved me a lot of trouble.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is the best The customer service was great and I really enjoyed my experience. The expert did a great job and maximized on my refund. I'm happy with the service.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboEasy! So easy to do your taxes with Turbotax. I even had a question for an agent. Within 12 minutes I had an expert on the phone. He walked me through the problem and answered all my questions.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3824