TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Used for years. Easy to use and very forgiving of mistakes. Works great every year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is thorough and complete -- good to use. The questions all help walk through TurboTax. The only difficulty is that every once in a while there's an abbreviation or item that doesn't quite make sense, but the chat sessions got me through it no time.
Date published: 2023-04-08
Rated 5 out of 5 by from Infrequent Logins make password resets common I love Turbotax - 2 points - please take PayPal and please try to accommodate those who log in once a year by making passwords easier to recover.
Date published: 2023-04-08
Rated 2 out of 5 by from Rough, but eventually got the job done I have been using TurboTax to file my own taxes for probably 10 years. It's usually so fast and easy that I'm actually excited to get my taxes done. This year I decided to try upgrading to the Live Full Service option because I had some confusing things with investments and it was close to the tax deadline. My first experience with TurboTax Live was connecting with someone, and them immediately telling me they couldn't see my information and that there was nothing they could do and I should hang up. I then had to use the chat bot to get someone to call me because there was no clear way to continue. I got connected with a different expert, and it took several phone calls taking the span of a whole day for them to get my information and case transferred. Finally I was able to review my documents with the "expert". It took about an hour on the phone with this person, while they just seemed to be filling out TurboTax while I sat there. I don't think they had looked at anything beforehand. When it got to discussing my RSUs and investments, it was clear to me that this person didn't seem to know any more than I did. That is not what I expected given that I was paying extra for the Live Full Service, and the even more expensive plan that specifically included investments. I had to sit on the phone with them for a long time while they tried to figure out what I needed to do, and I felt like I was the one telling them what needed to be done, not the the other way around. Additionally, this person asked if I could get on a call with them late - 8:30pm my time. I said yes, but sat there waiting for their call for over 30 minutes before I gave up. This was time I could have been spending with my family and I did not appreciate that I was just left hanging with zero communication. Eventually, this expert had my case transferred to someone else who they said had more experience. The final person I dealt with was great. They were able to do everything for me except for a few quick questions I needed to answer for them. Communication was great. No long phone calls that felt like a waste of time. This is what I expected the service to be. So I eventually got my taxes done and filed. But this experience has turned me off of the whole product. I'm not sure if I will use TurboTax again.
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax is pretty good, has room for improvement. TurboTax does most things very well. Year after year I find the same annoyances. - When reviewing, I need to page through and review or re-confirm too many things. There should be more summary pages where it would be easier to skip some pages. - Most tax issues are explained well. Some are not. When I try to search on that page for more information, I sometimes don't find it. It would be great to be able to send a comment at that point saying the page could use clarification. - At some point, I am asked to give my spouse's state adjusted gross income. I don't know it then, and later when I do, I could not find where to enter it, searching didn't help, the final review didn't flag it, and even a live agent couldn't help me. - I am asked too often if I want to upgrade to a more expensive version of TurboTax. Maybe ask near the beginning and the end and that should be enough?
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Is Stellar Quick, easy to follow and very cost effective! I'd recommend Turbo Tax to anyone!
Date published: 2023-04-08
Rated 5 out of 5 by from Helpful and detailed TUrbo Tax is convenient because it saves your info, explains the process, allows for interactive experience, and is clear.
Date published: 2023-04-08
Rated 5 out of 5 by from EASY RETURN PREP I HAD ALL MY INFO. INPUT THE DATA AS CLEARLY REQUESTED AND EASILY FINISHED MY RETURN.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax makes it easy! TurboTax was easy to use, directions are clear, ability to link to financial institutions and brokerage houses makes filing far less laborious.
Date published: 2023-04-08
Rated 2 out of 5 by from Not a good system for this day and age Lousy...I am stuck here. I would not recommend TurboTax to anyone. Irritated that you would tell me I am done, collect my filing fee and THEN tell me: let's review a couple of "minor" things. This is a sleazy practice. It should be left to YOU to make sure TDAmeritrade or whoever produces the information you/the government needs to complete the process to the end BEFORE you collect my money and trap me in. I need a better system without the gimmicks.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3818
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Used for years. Easy to use and very forgiving of mistakes. Works great every year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is thorough and complete -- good to use. The questions all help walk through TurboTax. The only difficulty is that every once in a while there's an abbreviation or item that doesn't quite make sense, but the chat sessions got me through it no time.
Date published: 2023-04-08
Rated 5 out of 5 by from Infrequent Logins make password resets common I love Turbotax - 2 points - please take PayPal and please try to accommodate those who log in once a year by making passwords easier to recover.
Date published: 2023-04-08
Rated 2 out of 5 by from Rough, but eventually got the job done I have been using TurboTax to file my own taxes for probably 10 years. It's usually so fast and easy that I'm actually excited to get my taxes done. This year I decided to try upgrading to the Live Full Service option because I had some confusing things with investments and it was close to the tax deadline. My first experience with TurboTax Live was connecting with someone, and them immediately telling me they couldn't see my information and that there was nothing they could do and I should hang up. I then had to use the chat bot to get someone to call me because there was no clear way to continue. I got connected with a different expert, and it took several phone calls taking the span of a whole day for them to get my information and case transferred. Finally I was able to review my documents with the "expert". It took about an hour on the phone with this person, while they just seemed to be filling out TurboTax while I sat there. I don't think they had looked at anything beforehand. When it got to discussing my RSUs and investments, it was clear to me that this person didn't seem to know any more than I did. That is not what I expected given that I was paying extra for the Live Full Service, and the even more expensive plan that specifically included investments. I had to sit on the phone with them for a long time while they tried to figure out what I needed to do, and I felt like I was the one telling them what needed to be done, not the the other way around. Additionally, this person asked if I could get on a call with them late - 8:30pm my time. I said yes, but sat there waiting for their call for over 30 minutes before I gave up. This was time I could have been spending with my family and I did not appreciate that I was just left hanging with zero communication. Eventually, this expert had my case transferred to someone else who they said had more experience. The final person I dealt with was great. They were able to do everything for me except for a few quick questions I needed to answer for them. Communication was great. No long phone calls that felt like a waste of time. This is what I expected the service to be. So I eventually got my taxes done and filed. But this experience has turned me off of the whole product. I'm not sure if I will use TurboTax again.
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax is pretty good, has room for improvement. TurboTax does most things very well. Year after year I find the same annoyances. - When reviewing, I need to page through and review or re-confirm too many things. There should be more summary pages where it would be easier to skip some pages. - Most tax issues are explained well. Some are not. When I try to search on that page for more information, I sometimes don't find it. It would be great to be able to send a comment at that point saying the page could use clarification. - At some point, I am asked to give my spouse's state adjusted gross income. I don't know it then, and later when I do, I could not find where to enter it, searching didn't help, the final review didn't flag it, and even a live agent couldn't help me. - I am asked too often if I want to upgrade to a more expensive version of TurboTax. Maybe ask near the beginning and the end and that should be enough?
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Is Stellar Quick, easy to follow and very cost effective! I'd recommend Turbo Tax to anyone!
Date published: 2023-04-08
Rated 5 out of 5 by from Helpful and detailed TUrbo Tax is convenient because it saves your info, explains the process, allows for interactive experience, and is clear.
Date published: 2023-04-08
Rated 5 out of 5 by from EASY RETURN PREP I HAD ALL MY INFO. INPUT THE DATA AS CLEARLY REQUESTED AND EASILY FINISHED MY RETURN.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax makes it easy! TurboTax was easy to use, directions are clear, ability to link to financial institutions and brokerage houses makes filing far less laborious.
Date published: 2023-04-08
Rated 2 out of 5 by from Not a good system for this day and age Lousy...I am stuck here. I would not recommend TurboTax to anyone. Irritated that you would tell me I am done, collect my filing fee and THEN tell me: let's review a couple of "minor" things. This is a sleazy practice. It should be left to YOU to make sure TDAmeritrade or whoever produces the information you/the government needs to complete the process to the end BEFORE you collect my money and trap me in. I need a better system without the gimmicks.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3818