TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from TurboTax appears to be moving to online only Evey time I tried to access download product or related items at the Turbo Tax websites, I wound up at the online filing webpages. I repeatedly had to fight to locate the download as the links seemed to all go to the online filing (or return to there) and did not want to allow me to navigate to other parts of TurboTax, i.e., the download sections. I also experienced difficulty once (finally) getting to where I was supposed to be able to download, only to be repeatedly told that it could not find the product I had purchased for download, and then transferring me back to the online filing sections. My taxes although not overly complex are not so simple that I am willing to do them on an online filing platform, nor do I wish the details stored on any cloud site. My experience this year was frustrating compared to previous years and I expect it is due to TurboTax moving its business model away from download and running the tax software on your machine vs on the cloud. Once downloaded, the software performed well, although the update process at software startup was very slow and I had to re-validate and reactivate the software multiple times during the course of my entering data as it arrived and after some updates.
Date published: 2021-04-11
Rated 5 out of 5 by from Fast and Easy Best Time filing my taxes this year, it was right to the point and I got my most savings this year
Date published: 2021-04-11
Rated 3 out of 5 by from User unfriendly customer service I updated and saved my return. I couldn't find it on my computer, so I called. Got a very annoying automated response with no option to talk to a representative. I've been using Turbo tax for over 15 years. This issue has made me rethink if I'll use you again. My disk didn't work so I had to download it from your website.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo tax is so easy to use fast reliable, i feel confident i get the most money using turbo tax
Date published: 2021-04-11
Rated 5 out of 5 by from turbotax is awesome Fast and easy to use. Simple to understand, step by step instructions. It helps you get the highest possible return.
Date published: 2021-04-11
Rated 5 out of 5 by from Software is the best. Won't use any other tax software. Service is the best. Expert answered my questions and resolved all issues.
Date published: 2021-04-11
Rated 5 out of 5 by from Very smooth Access to most data was painless - as a good software program should be.
Date published: 2021-04-11
Rated 5 out of 5 by from I Absolutely Love TurboTax!!! I have used TurboTax now for approximately 7 to 8 years consecutively and it is the only way to go for me. I feel secure and confident using TurboTax as they seem to stay up to date with the current tax laws and does a great job of finding tax deductions that I am not even aware that I am entitled to.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax First Time User It was easy!! I stepped through each of the questions (which were very understandable) & it even brought in a lot of my information (when applicable). I received a great return.
Date published: 2021-04-11
Rated 4 out of 5 by from easy to use easy to use. I like that there is always a real person to talk too.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3814
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax appears to be moving to online only Evey time I tried to access download product or related items at the Turbo Tax websites, I wound up at the online filing webpages. I repeatedly had to fight to locate the download as the links seemed to all go to the online filing (or return to there) and did not want to allow me to navigate to other parts of TurboTax, i.e., the download sections. I also experienced difficulty once (finally) getting to where I was supposed to be able to download, only to be repeatedly told that it could not find the product I had purchased for download, and then transferring me back to the online filing sections. My taxes although not overly complex are not so simple that I am willing to do them on an online filing platform, nor do I wish the details stored on any cloud site. My experience this year was frustrating compared to previous years and I expect it is due to TurboTax moving its business model away from download and running the tax software on your machine vs on the cloud. Once downloaded, the software performed well, although the update process at software startup was very slow and I had to re-validate and reactivate the software multiple times during the course of my entering data as it arrived and after some updates.
Date published: 2021-04-11
Rated 5 out of 5 by from Fast and Easy Best Time filing my taxes this year, it was right to the point and I got my most savings this year
Date published: 2021-04-11
Rated 3 out of 5 by from User unfriendly customer service I updated and saved my return. I couldn't find it on my computer, so I called. Got a very annoying automated response with no option to talk to a representative. I've been using Turbo tax for over 15 years. This issue has made me rethink if I'll use you again. My disk didn't work so I had to download it from your website.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo tax is so easy to use fast reliable, i feel confident i get the most money using turbo tax
Date published: 2021-04-11
Rated 5 out of 5 by from turbotax is awesome Fast and easy to use. Simple to understand, step by step instructions. It helps you get the highest possible return.
Date published: 2021-04-11
Rated 5 out of 5 by from Software is the best. Won't use any other tax software. Service is the best. Expert answered my questions and resolved all issues.
Date published: 2021-04-11
Rated 5 out of 5 by from Very smooth Access to most data was painless - as a good software program should be.
Date published: 2021-04-11
Rated 5 out of 5 by from I Absolutely Love TurboTax!!! I have used TurboTax now for approximately 7 to 8 years consecutively and it is the only way to go for me. I feel secure and confident using TurboTax as they seem to stay up to date with the current tax laws and does a great job of finding tax deductions that I am not even aware that I am entitled to.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax First Time User It was easy!! I stepped through each of the questions (which were very understandable) & it even brought in a lot of my information (when applicable). I received a great return.
Date published: 2021-04-11
Rated 4 out of 5 by from easy to use easy to use. I like that there is always a real person to talk too.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3814