TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from I love being able to do my taxes (with turbo tax) The filing process is so easy. They walk you through everything and if theres an issue you can call them and they call you back within 5 minutes in my experience!
Date published: 2021-03-10
Rated 5 out of 5 by from Excellent Very good and fast, having the taxes done is always a relief!
Date published: 2021-03-10
Rated 4 out of 5 by from There Was a Problem This Year I've been using TurboTax since 1996 on my PCs. This is the first year that there was a glitch electronically filing my return. My first filings were rejected by Federal and state agencies. The reason given was a problem with "inherited IRAs". However, I've never inherited an IRA. Intuit never explained what happened, but within a week a software update apparently solved the problem (with TurboTax? with the IRS?) and my second electronic filings were accepted. I would have liked Intuit to have provided more feedback on the problem. I plan to continue using TurboTax in future years.
Date published: 2021-03-10
Rated 5 out of 5 by from Great, Great Product Easy to use, easy prompts, explains are easy to understand
Date published: 2021-03-10
Rated 3 out of 5 by from The first time I've been disappointed I have used this product for many years and loved it. This year I had trouble entering information and having it save. It is also the first time my returns were rejected - even after the information was reviewed by the program. My Federal return was accepted but my state return hung in limbo for almost two weeks. I found I wasn't alone in this. When I checked with my state, they show no record of the return being received. - also a first.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Great I always filed my own taxes and it's great and their service is excellent.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is FAST AND EASY! The step-by-step process helped me a lot and I got every cent I am entitled to!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax had a great service and simple to use I request assistant and they call me and help me with all my questions. Great service and simple to understand.
Date published: 2021-03-10
Rated 4 out of 5 by from Easy and straight forward I think that this is a better product than in years past. The steps and questions flow more logically than in the past. I think one thing Turbo tax could do better is make it easier to delete forms or have a confirmation if certain forms still apply when working on taxes over several sessions. When done in one sitting, it's fine. However, logging in/out/next day later causes some carryover of forms. Otherwise, great product and the helps are succinct and contain enough detail for the basic questions (like what is this! :))
Date published: 2021-03-10
Rated 4 out of 5 by from TurboTax is great & easy to use!!!!! TurboTax is easy to use and able to update as needed. The ability to transfer data each year is not as stressful as it was down you had to track down previous tax years.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 3813
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love being able to do my taxes (with turbo tax) The filing process is so easy. They walk you through everything and if theres an issue you can call them and they call you back within 5 minutes in my experience!
Date published: 2021-03-10
Rated 5 out of 5 by from Excellent Very good and fast, having the taxes done is always a relief!
Date published: 2021-03-10
Rated 4 out of 5 by from There Was a Problem This Year I've been using TurboTax since 1996 on my PCs. This is the first year that there was a glitch electronically filing my return. My first filings were rejected by Federal and state agencies. The reason given was a problem with "inherited IRAs". However, I've never inherited an IRA. Intuit never explained what happened, but within a week a software update apparently solved the problem (with TurboTax? with the IRS?) and my second electronic filings were accepted. I would have liked Intuit to have provided more feedback on the problem. I plan to continue using TurboTax in future years.
Date published: 2021-03-10
Rated 5 out of 5 by from Great, Great Product Easy to use, easy prompts, explains are easy to understand
Date published: 2021-03-10
Rated 3 out of 5 by from The first time I've been disappointed I have used this product for many years and loved it. This year I had trouble entering information and having it save. It is also the first time my returns were rejected - even after the information was reviewed by the program. My Federal return was accepted but my state return hung in limbo for almost two weeks. I found I wasn't alone in this. When I checked with my state, they show no record of the return being received. - also a first.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Great I always filed my own taxes and it's great and their service is excellent.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is FAST AND EASY! The step-by-step process helped me a lot and I got every cent I am entitled to!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax had a great service and simple to use I request assistant and they call me and help me with all my questions. Great service and simple to understand.
Date published: 2021-03-10
Rated 4 out of 5 by from Easy and straight forward I think that this is a better product than in years past. The steps and questions flow more logically than in the past. I think one thing Turbo tax could do better is make it easier to delete forms or have a confirmation if certain forms still apply when working on taxes over several sessions. When done in one sitting, it's fine. However, logging in/out/next day later causes some carryover of forms. Otherwise, great product and the helps are succinct and contain enough detail for the basic questions (like what is this! :))
Date published: 2021-03-10
Rated 4 out of 5 by from TurboTax is great & easy to use!!!!! TurboTax is easy to use and able to update as needed. The ability to transfer data each year is not as stressful as it was down you had to track down previous tax years.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 3813