TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from problems efiling on 10/17/2022 I finally got my returns ready to file on 10/17/2022 starting bout 5:30 central time and again on 10/18/2022. I keep getting a message saying the turbo tax lines are busy with an error code 7. Hrlp!!!!
Date published: 2022-10-18
Rated 3 out of 5 by from Trying to be nice but... Didnt relieve confirmation lead me to a good case of indigestion. PFFFT!
Date published: 2022-10-18
Rated 2 out of 5 by from Filing Error My taxes got rejected, and I could not find help to solve the problem
Date published: 2022-10-18
Rated 3 out of 5 by from E-File Funtion Needs Improvement! Overall, TurboTax is easy to use and helpful in completing tax returns; however, for back-to-back years now, I've had to print and file a return that keeps getting erroneously rejected - errr! The error message indicates that the PY AGI is incorrect; HOWEVER, per the IRS Transcript AND the PY tax return that was filed, it is CORRECT! I also tried entering "0" as some guidance suggests, but that doesn't work either. Therefore, since neither the CORRECT PY AGI nor "0" work for ID verification, the return keeps getting rejected and needs to be mailed, which is entirely inefficient and obviously results in processing delays due to paper returns that need to be data entered ...while the info is already in the TurboTax software and should be transmittable via the push of a button. Also, we paid the VA e-File fee for nothing, since the state return can't be e-filed until a Federal e-file return is accepted, so now they both need to be mailed. FRUSTRATING!
Date published: 2022-10-18
Rated 4 out of 5 by from Dificult this year My return keeps getting rejected because they say that my wife's AGI is not correct. Turbo tax pulled it from my last years return so I don't see how it can be wrong especially since it is the same as mine.
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Needs an Adjustment I efiled the federal tax return before efiling the state tax return. TurboTax did not permit efiling the state return so I had to efile the federal tax return again so I could efile the state tax return. Since I efiled the federal tax return in TurboTax, the system should have already "known" that fact and allowed me to efile the state tax return.
Date published: 2022-10-18
Rated 5 out of 5 by from So very helpful for a first time person - and self Thank you for great questions that helped get me through the whole process of filing taxes on line and also doing self employment for both of our businesses!
Date published: 2022-10-18
Rated 5 out of 5 by from Very easy to follow The process they use is easy to follow and makes it super easy to do my own taxes
Date published: 2022-10-18
Rated 3 out of 5 by from Average I had been using TT for decades, quite happily. In recent years, however, in order to get the most out of the program, we must spend time learning how to best use it, lest we miss out on certain nuances, such as finding out by accident that I could click that this return was had a Federal extension on the NJ State return. I believe that the program should offer that alert automatically. I am ready to seek a different Tax Preparation Program for 2022.
Date published: 2022-10-18
Rated 5 out of 5 by from Thanks for making this easy for me.... I am not good at this. Other things in life, sure! But not this. Thank you for this fabulous service...!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 3806
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from problems efiling on 10/17/2022 I finally got my returns ready to file on 10/17/2022 starting bout 5:30 central time and again on 10/18/2022. I keep getting a message saying the turbo tax lines are busy with an error code 7. Hrlp!!!!
Date published: 2022-10-18
Rated 3 out of 5 by from Trying to be nice but... Didnt relieve confirmation lead me to a good case of indigestion. PFFFT!
Date published: 2022-10-18
Rated 2 out of 5 by from Filing Error My taxes got rejected, and I could not find help to solve the problem
Date published: 2022-10-18
Rated 3 out of 5 by from E-File Funtion Needs Improvement! Overall, TurboTax is easy to use and helpful in completing tax returns; however, for back-to-back years now, I've had to print and file a return that keeps getting erroneously rejected - errr! The error message indicates that the PY AGI is incorrect; HOWEVER, per the IRS Transcript AND the PY tax return that was filed, it is CORRECT! I also tried entering "0" as some guidance suggests, but that doesn't work either. Therefore, since neither the CORRECT PY AGI nor "0" work for ID verification, the return keeps getting rejected and needs to be mailed, which is entirely inefficient and obviously results in processing delays due to paper returns that need to be data entered ...while the info is already in the TurboTax software and should be transmittable via the push of a button. Also, we paid the VA e-File fee for nothing, since the state return can't be e-filed until a Federal e-file return is accepted, so now they both need to be mailed. FRUSTRATING!
Date published: 2022-10-18
Rated 4 out of 5 by from Dificult this year My return keeps getting rejected because they say that my wife's AGI is not correct. Turbo tax pulled it from my last years return so I don't see how it can be wrong especially since it is the same as mine.
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Needs an Adjustment I efiled the federal tax return before efiling the state tax return. TurboTax did not permit efiling the state return so I had to efile the federal tax return again so I could efile the state tax return. Since I efiled the federal tax return in TurboTax, the system should have already "known" that fact and allowed me to efile the state tax return.
Date published: 2022-10-18
Rated 5 out of 5 by from So very helpful for a first time person - and self Thank you for great questions that helped get me through the whole process of filing taxes on line and also doing self employment for both of our businesses!
Date published: 2022-10-18
Rated 5 out of 5 by from Very easy to follow The process they use is easy to follow and makes it super easy to do my own taxes
Date published: 2022-10-18
Rated 3 out of 5 by from Average I had been using TT for decades, quite happily. In recent years, however, in order to get the most out of the program, we must spend time learning how to best use it, lest we miss out on certain nuances, such as finding out by accident that I could click that this return was had a Federal extension on the NJ State return. I believe that the program should offer that alert automatically. I am ready to seek a different Tax Preparation Program for 2022.
Date published: 2022-10-18
Rated 5 out of 5 by from Thanks for making this easy for me.... I am not good at this. Other things in life, sure! But not this. Thank you for this fabulous service...!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 3806