TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from TurboTax Is My Tax Assistant Taxes are never fun to do but Turbotax makes it easy.
Date published: 2023-02-25
Rated 4 out of 5 by from 2023 Tax Return This is my 8th year of using Turbo Tax to do my annual tax return and I love that the system saves my information from past years. It makes the process go faster with less mistakes.
Date published: 2023-02-25
Rated 5 out of 5 by from love turbotax yes ,I talks with several turbo tax people. the last one was Paula and she was very good and explained just what I needed to do. unfortunately, I can't remember the others that I talked with but each of them was professional and informative
Date published: 2023-02-25
Rated 1 out of 5 by from Copies Unnecessary Forms From Last Year After punching in all my info and form details, I got stuck when trying to e-file. It said there were some details that needed fixing. It showed me a few Form 8829 Worksheet, which I was never asked to fill out earlier and I wouldn't know what kind of info to place where it asked me to input stuff. Because this was preventing me from e-filing, I tried to file by mail, but it didn't give me the option, it only had "e-file" and "file later". Turns out it was duplicating Form 8829 from last year's taxes, including a home office I no longer live at. After trying to put in numbers just to make it go away, I ended up having to go to Tools in the menu on the left and deleting these Form 8829. After deleting these duplicate forms from last year I was able to e-file successfully. It's a bad user experience when it prevents you from completing your taxes without letting you know how to fix it; that's probably how they get people to pay for their live support. I figured it out on my own, but it sucked having to fix turbotax's mistake.
Date published: 2023-02-25
Rated 2 out of 5 by from Identity Theft ID Issue Last year we went to file and our return was rejected. Said our 20 year old daughter's taxes had alread been filed. That was a lie as she owed $700 and I doubt anyone paid that to the IRS. But now we have to get an IRS IP Pin for her every year, yet there is no place on the form to enter it. We have to search to even find the place to put this code. Why isn't it asked by Turbo Tax. Really causes extra stress when all you have to do is ask the question. Really frustrating.
Date published: 2023-02-25
Rated 5 out of 5 by from easy to use and understand very easy to use and understand I liked the helpful walk thru of deductions, etc.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax good did a great job did a great job did a great job did a great job did a great job
Date published: 2023-02-25
Rated 5 out of 5 by from Confident in accuracy I have used Turbo Tax for my past 5 returns. It is easy to use but also very detailed. i am confident every year that my return is accurate and that I am getting the max refund.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax is great! Very easy to ide and very helpful when answering g all the question. Makes doing your taxes stress free!
Date published: 2023-02-25
Rated 5 out of 5 by from TURBOTAX IS EASY TO USE They help find tax breaks for your max refund! Though it is a lot of paperwork to gather, you will be satisfied with the results. Even through all the questions, you can search for it in their 'FAQs" or with live tax professional help (with a certain price).
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 3801
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Is My Tax Assistant Taxes are never fun to do but Turbotax makes it easy.
Date published: 2023-02-25
Rated 4 out of 5 by from 2023 Tax Return This is my 8th year of using Turbo Tax to do my annual tax return and I love that the system saves my information from past years. It makes the process go faster with less mistakes.
Date published: 2023-02-25
Rated 5 out of 5 by from love turbotax yes ,I talks with several turbo tax people. the last one was Paula and she was very good and explained just what I needed to do. unfortunately, I can't remember the others that I talked with but each of them was professional and informative
Date published: 2023-02-25
Rated 1 out of 5 by from Copies Unnecessary Forms From Last Year After punching in all my info and form details, I got stuck when trying to e-file. It said there were some details that needed fixing. It showed me a few Form 8829 Worksheet, which I was never asked to fill out earlier and I wouldn't know what kind of info to place where it asked me to input stuff. Because this was preventing me from e-filing, I tried to file by mail, but it didn't give me the option, it only had "e-file" and "file later". Turns out it was duplicating Form 8829 from last year's taxes, including a home office I no longer live at. After trying to put in numbers just to make it go away, I ended up having to go to Tools in the menu on the left and deleting these Form 8829. After deleting these duplicate forms from last year I was able to e-file successfully. It's a bad user experience when it prevents you from completing your taxes without letting you know how to fix it; that's probably how they get people to pay for their live support. I figured it out on my own, but it sucked having to fix turbotax's mistake.
Date published: 2023-02-25
Rated 2 out of 5 by from Identity Theft ID Issue Last year we went to file and our return was rejected. Said our 20 year old daughter's taxes had alread been filed. That was a lie as she owed $700 and I doubt anyone paid that to the IRS. But now we have to get an IRS IP Pin for her every year, yet there is no place on the form to enter it. We have to search to even find the place to put this code. Why isn't it asked by Turbo Tax. Really causes extra stress when all you have to do is ask the question. Really frustrating.
Date published: 2023-02-25
Rated 5 out of 5 by from easy to use and understand very easy to use and understand I liked the helpful walk thru of deductions, etc.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax good did a great job did a great job did a great job did a great job did a great job
Date published: 2023-02-25
Rated 5 out of 5 by from Confident in accuracy I have used Turbo Tax for my past 5 returns. It is easy to use but also very detailed. i am confident every year that my return is accurate and that I am getting the max refund.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax is great! Very easy to ide and very helpful when answering g all the question. Makes doing your taxes stress free!
Date published: 2023-02-25
Rated 5 out of 5 by from TURBOTAX IS EASY TO USE They help find tax breaks for your max refund! Though it is a lot of paperwork to gather, you will be satisfied with the results. Even through all the questions, you can search for it in their 'FAQs" or with live tax professional help (with a certain price).
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 3801