TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Good, but starting to get expensive. This has been a wonderful product for many years, but it is starting to get expensive. Make sure you cheaper options available for people who have "simple" taxes to file.
Date published: 2023-04-08
Rated 5 out of 5 by from Trusted Tax Service Been using Turbo Tax for years and it gets better and better. Gives great explanations and very easy-to-use steps.
Date published: 2023-04-08
Rated 5 out of 5 by from TT Premium is expensive but worth it Took me thru quickly this year. Some things seemed to have changed, imagine that!, but everything seems to be ok. Would be nice for a simple return like mine to cost less but I digress
Date published: 2023-04-08
Rated 5 out of 5 by from Review Turbo Tax is very easy to understand and answer questions.
Date published: 2023-04-08
Rated 2 out of 5 by from Include all fees upfront Being someone who makes a certain paygrade and hoping to receive as much of her income tax, I've trusted TurboTax; so to have to pay the deluxe and then have to pay the processing fee that I was not aware of after already choosing to have to efile felt wrong. All notifications about what we should pay should be upfront.
Date published: 2023-04-08
Rated 4 out of 5 by from Great tool! Some features should not cost extra. This was a great tool to help me do my own taxes! As a teacher, I would have liked to see what expenses I can write off (e.g. classroom supplies and books I bought myself) but I had to upgrade to TurboTax Deluxe to even use this feature. If I'm eligible to get some money back on things that I've paid for out of pocket for my job, I should be able to get it without having to pay a fee.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is awesome The program is very thorough. I very much like the sidebar information when I have a question.
Date published: 2023-04-08
Rated 5 out of 5 by from Helpful Good help on chat. Able to show me on screen real time where to adjust returns quickly
Date published: 2023-04-08
Rated 3 out of 5 by from Hard to delete 39.99 refund total does not change Unclear on extra charge for taking intuit charge out of refund. Looks bad on purpose. Difficult to remove the 39.99. Software kept asking over and over. Sort of like Fortran do loops from 40 years ago.
Date published: 2023-04-08
Rated 3 out of 5 by from Each year seems to become less user-friendly The complexity of the questioning seems to favor the IRS more than the customer. Many areas seem vague, failing to address the customer's need to not only understand (in leman's terms) why numbers are leaning a certain direction and what the customer can do in the future to try and remedy concerns. Turbo Tax used to review for audit red flags at the end of the tax return build - that no longer seems to be the case. There was a sense of comfort when the user stayed "in the green" after all details were completed correctly. I've leaned more and more toward walking away from Turbo Tax after about two decades (20 years) of use and I think this year is the final nail in the coffin.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3798
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good, but starting to get expensive. This has been a wonderful product for many years, but it is starting to get expensive. Make sure you cheaper options available for people who have "simple" taxes to file.
Date published: 2023-04-08
Rated 5 out of 5 by from Trusted Tax Service Been using Turbo Tax for years and it gets better and better. Gives great explanations and very easy-to-use steps.
Date published: 2023-04-08
Rated 5 out of 5 by from TT Premium is expensive but worth it Took me thru quickly this year. Some things seemed to have changed, imagine that!, but everything seems to be ok. Would be nice for a simple return like mine to cost less but I digress
Date published: 2023-04-08
Rated 5 out of 5 by from Review Turbo Tax is very easy to understand and answer questions.
Date published: 2023-04-08
Rated 2 out of 5 by from Include all fees upfront Being someone who makes a certain paygrade and hoping to receive as much of her income tax, I've trusted TurboTax; so to have to pay the deluxe and then have to pay the processing fee that I was not aware of after already choosing to have to efile felt wrong. All notifications about what we should pay should be upfront.
Date published: 2023-04-08
Rated 4 out of 5 by from Great tool! Some features should not cost extra. This was a great tool to help me do my own taxes! As a teacher, I would have liked to see what expenses I can write off (e.g. classroom supplies and books I bought myself) but I had to upgrade to TurboTax Deluxe to even use this feature. If I'm eligible to get some money back on things that I've paid for out of pocket for my job, I should be able to get it without having to pay a fee.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is awesome The program is very thorough. I very much like the sidebar information when I have a question.
Date published: 2023-04-08
Rated 5 out of 5 by from Helpful Good help on chat. Able to show me on screen real time where to adjust returns quickly
Date published: 2023-04-08
Rated 3 out of 5 by from Hard to delete 39.99 refund total does not change Unclear on extra charge for taking intuit charge out of refund. Looks bad on purpose. Difficult to remove the 39.99. Software kept asking over and over. Sort of like Fortran do loops from 40 years ago.
Date published: 2023-04-08
Rated 3 out of 5 by from Each year seems to become less user-friendly The complexity of the questioning seems to favor the IRS more than the customer. Many areas seem vague, failing to address the customer's need to not only understand (in leman's terms) why numbers are leaning a certain direction and what the customer can do in the future to try and remedy concerns. Turbo Tax used to review for audit red flags at the end of the tax return build - that no longer seems to be the case. There was a sense of comfort when the user stayed "in the green" after all details were completed correctly. I've leaned more and more toward walking away from Turbo Tax after about two decades (20 years) of use and I think this year is the final nail in the coffin.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3798