TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from We have used Turbo Taxfor several years. Government tax forms are complex and not always easy to access. The TurboTax interview format works, as long as you dig down through all the options. They supply all the forms and do all the math. The electronic import from financial institutions is also helpful.
Date published: 2022-03-25
Rated 5 out of 5 by from Very Good Experience Easy to prepare return, particularly during this COVID era. Everything was very easy and quick.
Date published: 2022-03-25
Rated 5 out of 5 by from Thank you Thank you for your patient. Your quick reply is greatly appreciated.
Date published: 2022-03-25
Rated 4 out of 5 by from Turbo tax is great but your email system is messed When trying to sign into my account it asked for text conformation, which worked fine. It then was to send an email conformation code. The code would take 4-6 hours to arrive at which time, when entered said that it timed out. So you started all over again with the same results. after three days a in country customer rep helped solve the problem...
Date published: 2022-03-25
Rated 5 out of 5 by from turbo tax spent several hours trying to resolve last issue. then spoke to your expert and resolved it in 20 minutes.
Date published: 2022-03-25
Rated 5 out of 5 by from Easy to use Lots of complicated stuff that I'd have never come up with on my own.
Date published: 2022-03-25
Rated 1 out of 5 by from Mistakes were Made I was told that I would need to purchase an upgraded plan for $229.00 because some of my documents (retirement rollover) was complicated. Gave a very vauge and non-specific reason for why I needed an upgrade. Since I have only filed once in the past, I feel like I was taken advantage of. Then, once they completed my tax return the price jumped up to $359.00 for the upgrade which I disputed and was able to get it reduced back down to $249.00 which was still over what I agreed to. Throughout the process of figuring out how to get the price reduced the represtentative did not understand my frustration and did not want to admit that she made a mistake.
Date published: 2022-03-25
Rated 5 out of 5 by from GREAT!! Our tax expert Angela was AMAZING! Se answered all our questions and got our taxes done quickly!
Date published: 2022-03-25
Rated 3 out of 5 by from PLEASE USE MAC Please make Turbo Tax Business for use on Apple computers, please, please, please!!! We use Mac for everything except this one thing. I have to borrow a computer because it does not make financial sense to buy a PC to use three days a year. It is so frustrating, when each year I go to buy Turbo Tax Business, hoping to find it finally compatible with Mac OS, only to find that it isn't. I am looking for a replacement tax preparation software and may even opt for using a CPA instead of doing it myself.
Date published: 2022-03-25
Rated 5 out of 5 by from Using turbotax was great!! Having someone do my taxes in less time then I do on my own was great. No going crazy trying to understand tax forms.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 3791
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from We have used Turbo Taxfor several years. Government tax forms are complex and not always easy to access. The TurboTax interview format works, as long as you dig down through all the options. They supply all the forms and do all the math. The electronic import from financial institutions is also helpful.
Date published: 2022-03-25
Rated 5 out of 5 by from Very Good Experience Easy to prepare return, particularly during this COVID era. Everything was very easy and quick.
Date published: 2022-03-25
Rated 5 out of 5 by from Thank you Thank you for your patient. Your quick reply is greatly appreciated.
Date published: 2022-03-25
Rated 4 out of 5 by from Turbo tax is great but your email system is messed When trying to sign into my account it asked for text conformation, which worked fine. It then was to send an email conformation code. The code would take 4-6 hours to arrive at which time, when entered said that it timed out. So you started all over again with the same results. after three days a in country customer rep helped solve the problem...
Date published: 2022-03-25
Rated 5 out of 5 by from turbo tax spent several hours trying to resolve last issue. then spoke to your expert and resolved it in 20 minutes.
Date published: 2022-03-25
Rated 5 out of 5 by from Easy to use Lots of complicated stuff that I'd have never come up with on my own.
Date published: 2022-03-25
Rated 1 out of 5 by from Mistakes were Made I was told that I would need to purchase an upgraded plan for $229.00 because some of my documents (retirement rollover) was complicated. Gave a very vauge and non-specific reason for why I needed an upgrade. Since I have only filed once in the past, I feel like I was taken advantage of. Then, once they completed my tax return the price jumped up to $359.00 for the upgrade which I disputed and was able to get it reduced back down to $249.00 which was still over what I agreed to. Throughout the process of figuring out how to get the price reduced the represtentative did not understand my frustration and did not want to admit that she made a mistake.
Date published: 2022-03-25
Rated 5 out of 5 by from GREAT!! Our tax expert Angela was AMAZING! Se answered all our questions and got our taxes done quickly!
Date published: 2022-03-25
Rated 3 out of 5 by from PLEASE USE MAC Please make Turbo Tax Business for use on Apple computers, please, please, please!!! We use Mac for everything except this one thing. I have to borrow a computer because it does not make financial sense to buy a PC to use three days a year. It is so frustrating, when each year I go to buy Turbo Tax Business, hoping to find it finally compatible with Mac OS, only to find that it isn't. I am looking for a replacement tax preparation software and may even opt for using a CPA instead of doing it myself.
Date published: 2022-03-25
Rated 5 out of 5 by from Using turbotax was great!! Having someone do my taxes in less time then I do on my own was great. No going crazy trying to understand tax forms.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 3791