TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Awesome staff... Preparation fee not free.. My first time filing my taxes with TurboTax . From the start the experience was great from the ease of using the app. Then the first person to contact toake sure I had all the documents before I got my tax expert. I think her name was Melissa or Angela. She was so amazing , I am just terrible with names. I hope there is a way to track that so they can tell her I really think she was professional and relatable. Then I was paired with Lynn. And she did a great job gathering all the information and finding everything she could to help me. And also taking the time to triple check everything. She answered all my questions and was so patient with me as well. And also along the way I spoke with two of your phone representatives with some questions as well they were also fantastic I didn't get the first ones name . I am so sorry. But he was so amazing. And that second gentleman I didn't get his name but I have the claim number from the call ,1493156186, he was cool as well. He helped me fix where I had put the max option and I couldn't remove it. So that was cool. I think the only minor thing that I thought could be fixed was that because I have a retirement investment my filing wasn't free like I thought it was gonna be. I am having health issues and was trying to save all the money I could But I don't hold that at fault to the people I spoke to they were all too sweet.
Date published: 2022-03-21
Rated 3 out of 5 by from AGI Rejects The IRS is backlogged on processing the 2020 returns therefore when filing in 2022, the 2021 AGI validation is rejecting the e-file process. Turbo Tax should caveat the AGI validation process by stating that if the taxpayer received a CP50 from the IRS stating there was a Credit on your account (in the amount equal to your payment last year) that the correct AGI entry should be a 0 (Zero) during this validation process.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is user friendly! TurboTax is structured to take the tax inquires and process, one question at a time. The questions are easy to understand and there are helpful tips along the way. There's so much information at your finger tips and validation in the background, that you are confident that you are getting the best refund possible.
Date published: 2022-03-21
Rated 5 out of 5 by from easy I had lots of question being a new widow , they were very helpful
Date published: 2022-03-21
Rated 5 out of 5 by from Made it thru 2021 Tax Filing Worked great with government payments. Reviewed all possible deductions.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Good it helped me get what I needed to get the best return possible
Date published: 2022-03-21
Rated 2 out of 5 by from Disappointed with TurboTax 2021 version The step by step program does not contain steps to differentiate tax exempt interest from "resident state" vs "non-resident states." This puts the burden on the customer to remember to manually enter this information directly into the forms. Disappointed in what was the "premium" version of TurboTax 2021. Really question whether to use the 2022 product.
Date published: 2022-03-21
Rated 5 out of 5 by from Thank you TurboTax! I have been using TurboTax for years now. It's quick and easy, and I thank god for this process and user-friendly system! Thanks!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and simple format to use for filing my tax return. Clear directions for completing each category in the tax form.
Date published: 2022-03-21
Rated 4 out of 5 by from Dennis was great Dennis was helpful and a call was not even needed because he was able to answer all my questions through messenger although it was nice to get last questions answered!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3771
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome staff... Preparation fee not free.. My first time filing my taxes with TurboTax . From the start the experience was great from the ease of using the app. Then the first person to contact toake sure I had all the documents before I got my tax expert. I think her name was Melissa or Angela. She was so amazing , I am just terrible with names. I hope there is a way to track that so they can tell her I really think she was professional and relatable. Then I was paired with Lynn. And she did a great job gathering all the information and finding everything she could to help me. And also taking the time to triple check everything. She answered all my questions and was so patient with me as well. And also along the way I spoke with two of your phone representatives with some questions as well they were also fantastic I didn't get the first ones name . I am so sorry. But he was so amazing. And that second gentleman I didn't get his name but I have the claim number from the call ,1493156186, he was cool as well. He helped me fix where I had put the max option and I couldn't remove it. So that was cool. I think the only minor thing that I thought could be fixed was that because I have a retirement investment my filing wasn't free like I thought it was gonna be. I am having health issues and was trying to save all the money I could But I don't hold that at fault to the people I spoke to they were all too sweet.
Date published: 2022-03-21
Rated 3 out of 5 by from AGI Rejects The IRS is backlogged on processing the 2020 returns therefore when filing in 2022, the 2021 AGI validation is rejecting the e-file process. Turbo Tax should caveat the AGI validation process by stating that if the taxpayer received a CP50 from the IRS stating there was a Credit on your account (in the amount equal to your payment last year) that the correct AGI entry should be a 0 (Zero) during this validation process.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is user friendly! TurboTax is structured to take the tax inquires and process, one question at a time. The questions are easy to understand and there are helpful tips along the way. There's so much information at your finger tips and validation in the background, that you are confident that you are getting the best refund possible.
Date published: 2022-03-21
Rated 5 out of 5 by from easy I had lots of question being a new widow , they were very helpful
Date published: 2022-03-21
Rated 5 out of 5 by from Made it thru 2021 Tax Filing Worked great with government payments. Reviewed all possible deductions.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Good it helped me get what I needed to get the best return possible
Date published: 2022-03-21
Rated 2 out of 5 by from Disappointed with TurboTax 2021 version The step by step program does not contain steps to differentiate tax exempt interest from "resident state" vs "non-resident states." This puts the burden on the customer to remember to manually enter this information directly into the forms. Disappointed in what was the "premium" version of TurboTax 2021. Really question whether to use the 2022 product.
Date published: 2022-03-21
Rated 5 out of 5 by from Thank you TurboTax! I have been using TurboTax for years now. It's quick and easy, and I thank god for this process and user-friendly system! Thanks!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and simple format to use for filing my tax return. Clear directions for completing each category in the tax form.
Date published: 2022-03-21
Rated 4 out of 5 by from Dennis was great Dennis was helpful and a call was not even needed because he was able to answer all my questions through messenger although it was nice to get last questions answered!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3771