TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from On line support is less than competent 2021 Turbotax Premier has many glitches, program needs de-bugging and brought up to the level of 2020. Front line support not adequately trained and lack basic understanding of federal tax law but also on how the Turbotax program works. In general people were kind and willing to help but not qualified to do so. Working from home (my guess) was also an issue, front line folks were unable or did not know how to elevate an issue to supervision or people with more computer expertise.
Date published: 2022-03-29
Rated 3 out of 5 by from AGI doesn't work when first time filing My e-file gets rejected because of AGI; however, I didn't file last year.
Date published: 2022-03-29
Rated 1 out of 5 by from Employer withheld too much CA SDI -no HELP Employer withheld too much SDI- Program would not tell me how to fix it- Tried live chat no response called waited two hours and then was disconnected! Finally decided to just mail my State return- Now have to try and get my $25 back- POOR SUPPORT IF THINGS ARE NOT PERFECT- Disappointed
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to Use Turbo tax is really easy to use. I have been using for the past 4-5 years. I will be using again next year.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is excellent I like Jani and would like for her to do my taxes next year.
Date published: 2022-03-29
Rated 5 out of 5 by from soooooo easy This was my 7th year with turbo tax preparation. Wish I had started sooner!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax was very easy to use and explained everything along the way. It was nice knowing I could click on the live help button if I had any questions or wasn't sure how to submit something.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is great! Simple to use and helpful along the entire journey
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is Excellent! Turbo Tax Experts are knowledgeable and helpful. They really have made doing taxes a breeze:)
Date published: 2022-03-29
Rated 2 out of 5 by from I'm disappointed When I signed up for the full tax service, it said it was only $44. But when everything was done and my taxes were prepared to be filed now all of a sudden this $391. I decided to do TurboTax because I thought it would be cheaper, easier, and quicker than going to my usual h&r block. I was wrong. I would have gotten it done faster with h&r block, and it would have been about the same price and that is why I am disappointed. I feel like I was tricked
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3767
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from On line support is less than competent 2021 Turbotax Premier has many glitches, program needs de-bugging and brought up to the level of 2020. Front line support not adequately trained and lack basic understanding of federal tax law but also on how the Turbotax program works. In general people were kind and willing to help but not qualified to do so. Working from home (my guess) was also an issue, front line folks were unable or did not know how to elevate an issue to supervision or people with more computer expertise.
Date published: 2022-03-29
Rated 3 out of 5 by from AGI doesn't work when first time filing My e-file gets rejected because of AGI; however, I didn't file last year.
Date published: 2022-03-29
Rated 1 out of 5 by from Employer withheld too much CA SDI -no HELP Employer withheld too much SDI- Program would not tell me how to fix it- Tried live chat no response called waited two hours and then was disconnected! Finally decided to just mail my State return- Now have to try and get my $25 back- POOR SUPPORT IF THINGS ARE NOT PERFECT- Disappointed
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to Use Turbo tax is really easy to use. I have been using for the past 4-5 years. I will be using again next year.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is excellent I like Jani and would like for her to do my taxes next year.
Date published: 2022-03-29
Rated 5 out of 5 by from soooooo easy This was my 7th year with turbo tax preparation. Wish I had started sooner!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax was very easy to use and explained everything along the way. It was nice knowing I could click on the live help button if I had any questions or wasn't sure how to submit something.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is great! Simple to use and helpful along the entire journey
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is Excellent! Turbo Tax Experts are knowledgeable and helpful. They really have made doing taxes a breeze:)
Date published: 2022-03-29
Rated 2 out of 5 by from I'm disappointed When I signed up for the full tax service, it said it was only $44. But when everything was done and my taxes were prepared to be filed now all of a sudden this $391. I decided to do TurboTax because I thought it would be cheaper, easier, and quicker than going to my usual h&r block. I was wrong. I would have gotten it done faster with h&r block, and it would have been about the same price and that is why I am disappointed. I feel like I was tricked
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3767