TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It works....eventually Generally, the product works but there are hassles when you don't do taxes for a living. As with every year I have used this product, there seems to always be a bug that requires extensive online search to resolve. In this case, it was the treatment of the PPP loan which seemed like a workaround at the Federal level and then the state level caused other issues that made the error resolution circular....you fix the error, it causes another error, fix that error and you get the initial error again. I would like to see "a click here for online help now" button to resolve this promptlly in lieu of online searching for software glitches.
Date published: 2022-03-29
Rated 2 out of 5 by from Not free as advertised They advertise free filing for simple returns until March 31st. What they don't tell you is if you have worked hard enough and can afford to own a home, and make a mortgage payment, you don't qualify for the free filing, and will be charged a minimum of $112 to file your returns.
Date published: 2022-03-29
Rated 5 out of 5 by from User friendly Turbo Tax was very user friendly and easy to navigate
Date published: 2022-03-29
Rated 5 out of 5 by from Great but takes time user friendly !! and easy to figure out it just take time
Date published: 2022-03-29
Rated 5 out of 5 by from Excellent! Transitions between screens and questions were flawless!
Date published: 2022-03-29
Rated 5 out of 5 by from na great ob ririrjob will recomend22222my name is jo b
Date published: 2022-03-29
Rated 5 out of 5 by from Love turbotax They always help me out and make the process as easy as possible, and often provide me with many wonderful options.
Date published: 2022-03-29
Rated 3 out of 5 by from On line support is less than competent 2021 Turbotax Premier has many glitches, program needs de-bugging and brought up to the level of 2020. Front line support not adequately trained and lack basic understanding of federal tax law but also on how the Turbotax program works. In general people were kind and willing to help but not qualified to do so. Working from home (my guess) was also an issue, front line folks were unable or did not know how to elevate an issue to supervision or people with more computer expertise.
Date published: 2022-03-29
Rated 3 out of 5 by from AGI doesn't work when first time filing My e-file gets rejected because of AGI; however, I didn't file last year.
Date published: 2022-03-29
Rated 1 out of 5 by from Employer withheld too much CA SDI -no HELP Employer withheld too much SDI- Program would not tell me how to fix it- Tried live chat no response called waited two hours and then was disconnected! Finally decided to just mail my State return- Now have to try and get my $25 back- POOR SUPPORT IF THINGS ARE NOT PERFECT- Disappointed
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3766
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It works....eventually Generally, the product works but there are hassles when you don't do taxes for a living. As with every year I have used this product, there seems to always be a bug that requires extensive online search to resolve. In this case, it was the treatment of the PPP loan which seemed like a workaround at the Federal level and then the state level caused other issues that made the error resolution circular....you fix the error, it causes another error, fix that error and you get the initial error again. I would like to see "a click here for online help now" button to resolve this promptlly in lieu of online searching for software glitches.
Date published: 2022-03-29
Rated 2 out of 5 by from Not free as advertised They advertise free filing for simple returns until March 31st. What they don't tell you is if you have worked hard enough and can afford to own a home, and make a mortgage payment, you don't qualify for the free filing, and will be charged a minimum of $112 to file your returns.
Date published: 2022-03-29
Rated 5 out of 5 by from User friendly Turbo Tax was very user friendly and easy to navigate
Date published: 2022-03-29
Rated 5 out of 5 by from Great but takes time user friendly !! and easy to figure out it just take time
Date published: 2022-03-29
Rated 5 out of 5 by from Excellent! Transitions between screens and questions were flawless!
Date published: 2022-03-29
Rated 5 out of 5 by from na great ob ririrjob will recomend22222my name is jo b
Date published: 2022-03-29
Rated 5 out of 5 by from Love turbotax They always help me out and make the process as easy as possible, and often provide me with many wonderful options.
Date published: 2022-03-29
Rated 3 out of 5 by from On line support is less than competent 2021 Turbotax Premier has many glitches, program needs de-bugging and brought up to the level of 2020. Front line support not adequately trained and lack basic understanding of federal tax law but also on how the Turbotax program works. In general people were kind and willing to help but not qualified to do so. Working from home (my guess) was also an issue, front line folks were unable or did not know how to elevate an issue to supervision or people with more computer expertise.
Date published: 2022-03-29
Rated 3 out of 5 by from AGI doesn't work when first time filing My e-file gets rejected because of AGI; however, I didn't file last year.
Date published: 2022-03-29
Rated 1 out of 5 by from Employer withheld too much CA SDI -no HELP Employer withheld too much SDI- Program would not tell me how to fix it- Tried live chat no response called waited two hours and then was disconnected! Finally decided to just mail my State return- Now have to try and get my $25 back- POOR SUPPORT IF THINGS ARE NOT PERFECT- Disappointed
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3766