TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Easy to use but fees are misleading IMO Easy to use but misleading with charges. I paid for deluxe and thought it included everything but still had to pay $25 for state filing too. I'm a student and it cost me more to file than what I am getting back. Fees need to be clearly stated
Date published: 2022-10-31
Rated 4 out of 5 by from Positive I managed to finish my Tax Return after 4 hours. It was difficult to get started. Log in and access could be easier.
Date published: 2022-10-31
Rated 4 out of 5 by from TurboTax could be better - include E-file deadline My issue is that it should be easier to obtain the latest date that you can e-file your taxes using TurboTax. I received some bad information and missed the deadline (via searching), however, there was nothing in TurboTax to provide that information. That is very disappointing!!!
Date published: 2022-10-31
Rated 1 out of 5 by from Always Errors - No Support For the third year in a row, Turbo Tax shows errors and I have to go to google to find the work around. Intuit Turbo Tax provides zero customer support for their software issues and requires us to rely on the "Community." I will continue to push for the IRS to create their own filing system and remove this unneccessary evil.
Date published: 2022-10-30
Rated 4 out of 5 by from I would give 5 stars but... Turbo Tax is always the easiest best way to file our taxes. The trouble is this year they charged us twice which are annoying. I need to figure out how to get refunded.
Date published: 2022-10-30
Rated 4 out of 5 by from Why have an app if you can't file on it? the system works fine on a PC and my taxes were filed, but I don't understand why you can't file on the app. I logged in and it just kept taking me in a circle, and then charged my account twice for the fees. What's the purpose of having an app if you can't do your taxes on it? Makes zero sense.
Date published: 2022-10-30
Rated 4 out of 5 by from tax convenient and easy for anyone to do on their own.
Date published: 2022-10-30
Rated 2 out of 5 by from Not a huge fan of Turbo Tax Every other click in the program brings you to a new paywall. Just pay the fee to get to the next step. You want to do your taxes? Pay to download the app! you want to file electronically? Well pay up for that too! And whole host of other add-ons along the way. It feels like Turbo Tax is the Spirit Airlines of tax preparation.
Date published: 2022-10-30
Rated 4 out of 5 by from Turbo Tax has been a little more difficult this ye I have been using Turbo Tax since the early 80s, I still have my first copy.
Date published: 2022-10-30
Rated 3 out of 5 by from The Balance Sheet Wasn't Intuitive I was very frustrated that I could not easily go back and change my numbers in the step-by-step section for the balance sheet. I ended up deleting the form several times and manually entering the numbers. This added a couple of hours to something that should have taken a half hour!
Date published: 2022-10-30
All TurboTax® Offerings Reviews - Page 3764
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to use but fees are misleading IMO Easy to use but misleading with charges. I paid for deluxe and thought it included everything but still had to pay $25 for state filing too. I'm a student and it cost me more to file than what I am getting back. Fees need to be clearly stated
Date published: 2022-10-31
Rated 4 out of 5 by from Positive I managed to finish my Tax Return after 4 hours. It was difficult to get started. Log in and access could be easier.
Date published: 2022-10-31
Rated 4 out of 5 by from TurboTax could be better - include E-file deadline My issue is that it should be easier to obtain the latest date that you can e-file your taxes using TurboTax. I received some bad information and missed the deadline (via searching), however, there was nothing in TurboTax to provide that information. That is very disappointing!!!
Date published: 2022-10-31
Rated 1 out of 5 by from Always Errors - No Support For the third year in a row, Turbo Tax shows errors and I have to go to google to find the work around. Intuit Turbo Tax provides zero customer support for their software issues and requires us to rely on the "Community." I will continue to push for the IRS to create their own filing system and remove this unneccessary evil.
Date published: 2022-10-30
Rated 4 out of 5 by from I would give 5 stars but... Turbo Tax is always the easiest best way to file our taxes. The trouble is this year they charged us twice which are annoying. I need to figure out how to get refunded.
Date published: 2022-10-30
Rated 4 out of 5 by from Why have an app if you can't file on it? the system works fine on a PC and my taxes were filed, but I don't understand why you can't file on the app. I logged in and it just kept taking me in a circle, and then charged my account twice for the fees. What's the purpose of having an app if you can't do your taxes on it? Makes zero sense.
Date published: 2022-10-30
Rated 4 out of 5 by from tax convenient and easy for anyone to do on their own.
Date published: 2022-10-30
Rated 2 out of 5 by from Not a huge fan of Turbo Tax Every other click in the program brings you to a new paywall. Just pay the fee to get to the next step. You want to do your taxes? Pay to download the app! you want to file electronically? Well pay up for that too! And whole host of other add-ons along the way. It feels like Turbo Tax is the Spirit Airlines of tax preparation.
Date published: 2022-10-30
Rated 4 out of 5 by from Turbo Tax has been a little more difficult this ye I have been using Turbo Tax since the early 80s, I still have my first copy.
Date published: 2022-10-30
Rated 3 out of 5 by from The Balance Sheet Wasn't Intuitive I was very frustrated that I could not easily go back and change my numbers in the step-by-step section for the balance sheet. I ended up deleting the form several times and manually entering the numbers. This added a couple of hours to something that should have taken a half hour!
Date published: 2022-10-30
All TurboTax® Offerings Reviews - Page 3764