TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from great way to file my federal return everything goes smoothly and quickly...but. there were a few times when I wanted info and couldn't find it, for example: while entering income information I wanted to download it from my investment firm. couldn't find out how. I entered all the 1099r's by hand. late on it became apparent how to access my MS accounts. after doing this, the 1099r's were entered twice. should be an easy way to find out where specific items are in the overall procedure. can't attribute this to my lack of experience: I've been doing computers since the 1960's
Date published: 2021-04-10
Rated 5 out of 5 by from good real easy to do and fast and very helpful for a person like me
Date published: 2021-04-10
Rated 1 out of 5 by from turbo tax i have been using turbo tax for years. This by far is the worse experience i've ever had with this program. Constant error messages made this process relentless. I will tink twice about using this program next year!
Date published: 2021-04-10
Rated 5 out of 5 by from Overall, very help and simple The products are easy to understand. I used the cheapest version and it was fine.
Date published: 2021-04-10
Rated 2 out of 5 by from Problems with Algorithems Major Problems with Algorithems, computer software would not except information. Many duplications.
Date published: 2021-04-10
Rated 5 out of 5 by from My FAVORITE way to do taxes! I have been using TurboTax for many years! Their layout and questions are easy to understand and answer. The review process at the end makes sure you haven't missed anything! I like that information is saved from year-to-year so I don't always have to fill everything out and the import feature also saves time when entering W2 information! Thank you TurboTax!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax made filing my taxes super easy It was super easy and almost fun to file my taxes this time.
Date published: 2021-04-10
Rated 2 out of 5 by from probem wish you caught the problem before it was sent to government
Date published: 2021-04-10
Rated 1 out of 5 by from Experts are horrible and slow This year we decided to have an expert do our taxes. We had Maria she had it for over a month before I finally called a told them I wanted somebody else. Plus she was asking me the same questions over and over again. The person I talked to on the phone was nice and got somebody else assigned. When I called I requested to speak to a manager, never got one (I guess the manager to lazy to take the call). I also requested that I be given a discount for the time and pain of dealing w/ this person. The offered a measly 10 percent. They did assign a Fernando to me. He did absolutely NOTHING. Said he was going to check w/ the manger again for a bigger discount. I doubt that he actually did. He ask me twice if I wanted to proceed and Twice I gave him the same answer of yes. Next thing I know I got an email from him saying I was rude. I was not rude. He released the taxes back to self filing mode. After looking through it I found that the neither one of the "EXPERTS" pretty much did anything. Most of the info that was in there was what I entered before requesting an expert. Don't let them full you w/ there discounts. It was at least $300 to file my taxes. I could of had it done faster and cheaper through a local accountant. The Most helpful person was Marvin, although he wasn't as helpful as I would of liked. Supposedly he was going to have a manager call me. Its the next day and I have yet to receive a phone call. I expect that I WONT receive a phone call. Don't bother to try to call them because it will take you 30min just to get through the automated system that just sends you in circles.
Date published: 2021-04-10
Rated 5 out of 5 by from Quick and easy with great live support!!! I've used TurboTax for about 20 years now, and wouldn't think of doing taxes any other way. The live help has been great to resolve any questions you have.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 3761
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from great way to file my federal return everything goes smoothly and quickly...but. there were a few times when I wanted info and couldn't find it, for example: while entering income information I wanted to download it from my investment firm. couldn't find out how. I entered all the 1099r's by hand. late on it became apparent how to access my MS accounts. after doing this, the 1099r's were entered twice. should be an easy way to find out where specific items are in the overall procedure. can't attribute this to my lack of experience: I've been doing computers since the 1960's
Date published: 2021-04-10
Rated 5 out of 5 by from good real easy to do and fast and very helpful for a person like me
Date published: 2021-04-10
Rated 1 out of 5 by from turbo tax i have been using turbo tax for years. This by far is the worse experience i've ever had with this program. Constant error messages made this process relentless. I will tink twice about using this program next year!
Date published: 2021-04-10
Rated 5 out of 5 by from Overall, very help and simple The products are easy to understand. I used the cheapest version and it was fine.
Date published: 2021-04-10
Rated 2 out of 5 by from Problems with Algorithems Major Problems with Algorithems, computer software would not except information. Many duplications.
Date published: 2021-04-10
Rated 5 out of 5 by from My FAVORITE way to do taxes! I have been using TurboTax for many years! Their layout and questions are easy to understand and answer. The review process at the end makes sure you haven't missed anything! I like that information is saved from year-to-year so I don't always have to fill everything out and the import feature also saves time when entering W2 information! Thank you TurboTax!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax made filing my taxes super easy It was super easy and almost fun to file my taxes this time.
Date published: 2021-04-10
Rated 2 out of 5 by from probem wish you caught the problem before it was sent to government
Date published: 2021-04-10
Rated 1 out of 5 by from Experts are horrible and slow This year we decided to have an expert do our taxes. We had Maria she had it for over a month before I finally called a told them I wanted somebody else. Plus she was asking me the same questions over and over again. The person I talked to on the phone was nice and got somebody else assigned. When I called I requested to speak to a manager, never got one (I guess the manager to lazy to take the call). I also requested that I be given a discount for the time and pain of dealing w/ this person. The offered a measly 10 percent. They did assign a Fernando to me. He did absolutely NOTHING. Said he was going to check w/ the manger again for a bigger discount. I doubt that he actually did. He ask me twice if I wanted to proceed and Twice I gave him the same answer of yes. Next thing I know I got an email from him saying I was rude. I was not rude. He released the taxes back to self filing mode. After looking through it I found that the neither one of the "EXPERTS" pretty much did anything. Most of the info that was in there was what I entered before requesting an expert. Don't let them full you w/ there discounts. It was at least $300 to file my taxes. I could of had it done faster and cheaper through a local accountant. The Most helpful person was Marvin, although he wasn't as helpful as I would of liked. Supposedly he was going to have a manager call me. Its the next day and I have yet to receive a phone call. I expect that I WONT receive a phone call. Don't bother to try to call them because it will take you 30min just to get through the automated system that just sends you in circles.
Date published: 2021-04-10
Rated 5 out of 5 by from Quick and easy with great live support!!! I've used TurboTax for about 20 years now, and wouldn't think of doing taxes any other way. The live help has been great to resolve any questions you have.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 3761