TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from :) :) been using for a long time love it... great app
Date published: 2021-04-16
Rated 1 out of 5 by from Turbo Tax Has Gotten Worse and Less User Friendly I have used TurboTax since the product arrived on the market. It has always been convenient, quick and easy to use. I understand that the tax code has gotten more complex over the years, but TurboTax's ability to carry a user through the procoess has become more complex and anything but user friendly. This year it was impossible. When I tried to check my returns I got error messages drawing me back to lines within the return that I had already completed. I several instances I was actually drawn back after the checker said everything was ok just before submission. This years' (2020) Form was very cumbersome and hard to follow. I am convinced that I will be ditching TurboTax for my 2021 return and going back to a real accountant. The Home and Business version is a joke. It is hard to get to a live rep to answer questions and I couldn't even find a way to easily retrieve older filings. This was a good product 10 years ago, but it sucks eggs, especially this year.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. I had some problems for duplicate entries, but hopefully that is solved with my second transmittal.
Date published: 2021-04-16
Rated 1 out of 5 by from Don't use if you bought crypto. Such a terrible mess if you used crypto. Costs more to file with them because of it and there is no support for their service. Have to pay an extra $75 if you want a life person to help. I have used them for 10 years and this is my last year. I will not ever use them again!!!
Date published: 2021-04-16
Rated 5 out of 5 by from Loved my TurboTax experience I moved around a lot due to COVID and knew I needed more guidance for my 2020 taxes. I decided to go with TurboTax Live Full Service (Basic) because I wanted the peace of mind that my taxes were done properly. Overall, it was a fantastic experience. Raji asked all the right questions and prepared my return in a timely manner. It also made me feel good that there was an additional layer of review. 10/10 will be using this service in the future and would recommend to other people.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is awesome! I have been using Tubotax for past several years. Always a great experience! Will always use TurboTax.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy It was easy and quick as well as accurate, I will use again
Date published: 2021-04-16
Rated 5 out of 5 by from Definitely Recommend Amazing. My tax expert Jesse was great and made the experience really easy. He was super nice, explained everything I didn't understand (which was a lot), and went out of his way to make sure I got my best refund. To be honest, I truly did not expect such an unrushed one-on-one experience from a company as big as turbotax, Definitely recommend.
Date published: 2021-04-16
Rated 5 out of 5 by from Works great Couldn't interact with an agent and could not enter my info for identification
Date published: 2021-04-16
Rated 5 out of 5 by from Awsome It was smooth I thought i was going to have trouble because I worked out of texas for a short time, but all went good.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 377
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from :) :) been using for a long time love it... great app
Date published: 2021-04-16
Rated 1 out of 5 by from Turbo Tax Has Gotten Worse and Less User Friendly I have used TurboTax since the product arrived on the market. It has always been convenient, quick and easy to use. I understand that the tax code has gotten more complex over the years, but TurboTax's ability to carry a user through the procoess has become more complex and anything but user friendly. This year it was impossible. When I tried to check my returns I got error messages drawing me back to lines within the return that I had already completed. I several instances I was actually drawn back after the checker said everything was ok just before submission. This years' (2020) Form was very cumbersome and hard to follow. I am convinced that I will be ditching TurboTax for my 2021 return and going back to a real accountant. The Home and Business version is a joke. It is hard to get to a live rep to answer questions and I couldn't even find a way to easily retrieve older filings. This was a good product 10 years ago, but it sucks eggs, especially this year.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. I had some problems for duplicate entries, but hopefully that is solved with my second transmittal.
Date published: 2021-04-16
Rated 1 out of 5 by from Don't use if you bought crypto. Such a terrible mess if you used crypto. Costs more to file with them because of it and there is no support for their service. Have to pay an extra $75 if you want a life person to help. I have used them for 10 years and this is my last year. I will not ever use them again!!!
Date published: 2021-04-16
Rated 5 out of 5 by from Loved my TurboTax experience I moved around a lot due to COVID and knew I needed more guidance for my 2020 taxes. I decided to go with TurboTax Live Full Service (Basic) because I wanted the peace of mind that my taxes were done properly. Overall, it was a fantastic experience. Raji asked all the right questions and prepared my return in a timely manner. It also made me feel good that there was an additional layer of review. 10/10 will be using this service in the future and would recommend to other people.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is awesome! I have been using Tubotax for past several years. Always a great experience! Will always use TurboTax.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy It was easy and quick as well as accurate, I will use again
Date published: 2021-04-16
Rated 5 out of 5 by from Definitely Recommend Amazing. My tax expert Jesse was great and made the experience really easy. He was super nice, explained everything I didn't understand (which was a lot), and went out of his way to make sure I got my best refund. To be honest, I truly did not expect such an unrushed one-on-one experience from a company as big as turbotax, Definitely recommend.
Date published: 2021-04-16
Rated 5 out of 5 by from Works great Couldn't interact with an agent and could not enter my info for identification
Date published: 2021-04-16
Rated 5 out of 5 by from Awsome It was smooth I thought i was going to have trouble because I worked out of texas for a short time, but all went good.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 377