TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Not worth the money TurboTax experts take days/weeks/months asking you a series of questions, 1-2 questions a day, with no response in between. The amount of money taken out of your taxes afterwards is insane for the work done, what would have taken me a day at most took the experts a month. I was missing a form from my rental property that I was given by my tax expert. So next years taxes will be a lot smoother. But this is the first and last time I will ever have an expert do my taxes for me. Will file myself from now on.
Date published: 2022-05-25
Rated 5 out of 5 by from Awesome First time I have used the Full Service Premier. Valerie was very professional, helpful and patient.
Date published: 2022-05-25
Rated 5 out of 5 by from Stress free experience. Admittedly, it is a little pricy if you get a live expert to do it for you. But it’s worth it! In a world where the education system fails to teach how taxes work, it gets overwhelming. So being able to have someone tell you everything they need, then get the best results available is definitely worth the money.
Date published: 2022-05-25
Rated 5 out of 5 by from Awesome Always had good experiences with turbo tax . I use turbo tax every year
Date published: 2022-05-25
Rated 5 out of 5 by from Great service Rep was very helpful with assistance with my efile
Date published: 2022-05-25
Rated 5 out of 5 by from There great I've never used TurboTax but it was very easy self-explanatory and very helpful
Date published: 2022-05-25
Rated 5 out of 5 by from Turbo Tax is awesome! It took a considerable amount of time to process the tax return this year. Hope it gets better in the future.
Date published: 2022-05-25
Rated 1 out of 5 by from Disappointing My taxes were filed without a review and I was charged for an upgrade before I even finished, as a result both of my returns were rejected. I have since tried to correct and keep running in circles with no help from Turbo Tax. Been using many years for many different people and am very disappointed.
Date published: 2022-05-25
Rated 5 out of 5 by from Annette was very helpful. Annette was very helpful and I would use her again
Date published: 2022-05-25
Rated 4 out of 5 by from Glad to have used Turbo Tax Turbo Tax online was easy to use and the assistance provided was very good.
Date published: 2022-05-25
All TurboTax® Offerings Reviews - Page 3750
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not worth the money TurboTax experts take days/weeks/months asking you a series of questions, 1-2 questions a day, with no response in between. The amount of money taken out of your taxes afterwards is insane for the work done, what would have taken me a day at most took the experts a month. I was missing a form from my rental property that I was given by my tax expert. So next years taxes will be a lot smoother. But this is the first and last time I will ever have an expert do my taxes for me. Will file myself from now on.
Date published: 2022-05-25
Rated 5 out of 5 by from Awesome First time I have used the Full Service Premier. Valerie was very professional, helpful and patient.
Date published: 2022-05-25
Rated 5 out of 5 by from Stress free experience. Admittedly, it is a little pricy if you get a live expert to do it for you. But it’s worth it! In a world where the education system fails to teach how taxes work, it gets overwhelming. So being able to have someone tell you everything they need, then get the best results available is definitely worth the money.
Date published: 2022-05-25
Rated 5 out of 5 by from Awesome Always had good experiences with turbo tax . I use turbo tax every year
Date published: 2022-05-25
Rated 5 out of 5 by from Great service Rep was very helpful with assistance with my efile
Date published: 2022-05-25
Rated 5 out of 5 by from There great I've never used TurboTax but it was very easy self-explanatory and very helpful
Date published: 2022-05-25
Rated 5 out of 5 by from Turbo Tax is awesome! It took a considerable amount of time to process the tax return this year. Hope it gets better in the future.
Date published: 2022-05-25
Rated 1 out of 5 by from Disappointing My taxes were filed without a review and I was charged for an upgrade before I even finished, as a result both of my returns were rejected. I have since tried to correct and keep running in circles with no help from Turbo Tax. Been using many years for many different people and am very disappointed.
Date published: 2022-05-25
Rated 5 out of 5 by from Annette was very helpful. Annette was very helpful and I would use her again
Date published: 2022-05-25
Rated 4 out of 5 by from Glad to have used Turbo Tax Turbo Tax online was easy to use and the assistance provided was very good.
Date published: 2022-05-25
All TurboTax® Offerings Reviews - Page 3750