TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax review It returns you to a page sometimes when you want to continue on a page. Some things that aren't explained real clear I will have to leave the program to read it on the IRS web page. It is expensive to use and to send in a payment by credit card.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is quick and easy, I will use them every year.
Date published: 2023-04-11
Rated 2 out of 5 by from They will charge extra I had some federal assistance for part of last year, because my income at the time was low enough to qualify for it. Now, I have to pay extra not just for my federal, but also for multiple state returns. Apparently requiring federal aid costs extra. I tried using a site from the IRS website, and they quoted me for even less of a return with the same information. In other countries they just use modern technology to, ya know, not take extra tax money and extort you through tax filing companies. Too bad lobbying exists and we will never know that simple luxury because iT cReAtEs MoRe JoBs. After the headaches, I am glad to be done with this and get what is left of my refund. Once you click the "deluxe" edition, good luck getting it removed, too. You need to contact customer support to put that item back on the shelf. One last word of advice, they will charge you again if you "automatically" deduct from your return to pay.
Date published: 2023-04-11
Rated 5 out of 5 by from Perfect Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy and fantastic! TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by from Nick was great. I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by from Disappointment For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy to use. Great product! The application is very easy to work with. I especially like the help section.
Date published: 2023-04-11
Rated 1 out of 5 by from if i could give zero stars, i would The only pro was the tech support I FINALLY reached after calling and calling and calling...he tried to help, but alas could not find a solution either and advised per his supervisor for me to talk to the business I purchased my download Turbo Deluxe from, to refund me. The CONs - my Turbo deluxe would never upload my taxes from last year, even with me doing them the same way. It continuously gave me a wrong password code and locked me out. Not once or twice, but over a period of every day for 3 weeks. Never could reach a live person to help me....kept being redirected. If that wasn't bad enough, once I manually entered all of my information and paid to e-file it FAILED. That took a couple of days to work around and then for 9 different submissions, it kept being rejected by the IRS for a Turbo Deluxe error. This is when I finally got a living and breathing person and they spent an hour and fourteen minutes trying to find their error and never could... in the end....I had to print and mail. I am not happy
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes doing taxes easy! I used to do my taxes manually, looking up form after form; it became a task I worked on slowly over 2 months. Now I work on it slowly but finish it after a few sessions. Much better!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3747
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax review It returns you to a page sometimes when you want to continue on a page. Some things that aren't explained real clear I will have to leave the program to read it on the IRS web page. It is expensive to use and to send in a payment by credit card.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is quick and easy, I will use them every year.
Date published: 2023-04-11
Rated 2 out of 5 by from They will charge extra I had some federal assistance for part of last year, because my income at the time was low enough to qualify for it. Now, I have to pay extra not just for my federal, but also for multiple state returns. Apparently requiring federal aid costs extra. I tried using a site from the IRS website, and they quoted me for even less of a return with the same information. In other countries they just use modern technology to, ya know, not take extra tax money and extort you through tax filing companies. Too bad lobbying exists and we will never know that simple luxury because iT cReAtEs MoRe JoBs. After the headaches, I am glad to be done with this and get what is left of my refund. Once you click the "deluxe" edition, good luck getting it removed, too. You need to contact customer support to put that item back on the shelf. One last word of advice, they will charge you again if you "automatically" deduct from your return to pay.
Date published: 2023-04-11
Rated 5 out of 5 by from Perfect Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy and fantastic! TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by from Nick was great. I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by from Disappointment For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy to use. Great product! The application is very easy to work with. I especially like the help section.
Date published: 2023-04-11
Rated 1 out of 5 by from if i could give zero stars, i would The only pro was the tech support I FINALLY reached after calling and calling and calling...he tried to help, but alas could not find a solution either and advised per his supervisor for me to talk to the business I purchased my download Turbo Deluxe from, to refund me. The CONs - my Turbo deluxe would never upload my taxes from last year, even with me doing them the same way. It continuously gave me a wrong password code and locked me out. Not once or twice, but over a period of every day for 3 weeks. Never could reach a live person to help me....kept being redirected. If that wasn't bad enough, once I manually entered all of my information and paid to e-file it FAILED. That took a couple of days to work around and then for 9 different submissions, it kept being rejected by the IRS for a Turbo Deluxe error. This is when I finally got a living and breathing person and they spent an hour and fourteen minutes trying to find their error and never could... in the end....I had to print and mail. I am not happy
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes doing taxes easy! I used to do my taxes manually, looking up form after form; it became a task I worked on slowly over 2 months. Now I work on it slowly but finish it after a few sessions. Much better!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3747