TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Charles did a great job Charles is great help with taxes! Turbo tax should feel very fortunate!
Date published: 2022-06-11
Rated 5 out of 5 by from Great Service Turbo Tax is easy to use and thorough. We will use it every year!
Date published: 2022-06-11
Rated 4 out of 5 by from Turbo Tax always makes it easy Turbo tax is great about walking you through everything you need to file yAlso, there was a question about stimulus that confused me and would never let me go back to the starter screen to adjust my reply. However, I have been using Turbo Tax for almost 30 years and overall they are the easiest way to do my own taxes.
Date published: 2022-06-11
Rated 5 out of 5 by from Turbo Tax just right for small business Easy to use and asks the correct questions for a small business corporation
Date published: 2022-06-11
Rated 5 out of 5 by from Super helpful! Turbotax helps me to act as my own accountant, with guidance that I can trust.
Date published: 2022-06-11
Rated 3 out of 5 by from Helpful but issues The program itself is fine. For someone not proficient in taxes, it can be helpful to ensure that things do not fall through the cracks. For somebody with tax experience and more complicated investments (e.g. K1s with PTE) the program is tedious to navigate. What makes me ding the rating from a 4 to a 3 is the frequent upsell on services. Very obnoxious.
Date published: 2022-06-11
Rated 5 out of 5 by from ok it took a while due to not having certain information
Date published: 2022-06-11
Rated 5 out of 5 by from No Complaints! I've used Turbotax since I was in high school by recommendation of my dad and have used it ever since. It's super easy and always has the answers to my questions for new things that come up that might confuse me.
Date published: 2022-06-11
Rated 2 out of 5 by from Din't ask questions My experience left me frustrated with Inuit. I was not able to get answers to some of my tax questions so I didn't really learn anything. I think the expectation of this service is that you are a customer who doesn't want to know anything and wants Inuit to just take care of it. That's not what I wanted. I purchased and downloaded a copy of TurboTax and ran into trouble figuring out Schedule E. I was hoping to understand where I was ignorant so that next year I could purchase TurboTax and do my own taxes. Second, Mark, the tax professional I worked with, informed me that I had to pay taxes on a 529 distribution because of how the money was withdrawn from the account. I do not agree with that conclusion. The IRS code is of course confusing on this point and there is there are discussions on the Turbotax forums about this. The consensus on the TurboTax forums is that it does not matter how the money was distributed if you have the appropriate documents to demonstrate the money was spent according to the IRS guidelines on 529 distributions and expenses. I do not know whst the final resolution was on my taxes because I HAVE NOT SEEN THEM YET. This is the most frustrating part. I am being asked for feedback on my experience before I have seen my taxes. I have had NO opportunity yet to review them. I think what is clear is that Inuit expects unconditional trust and they offer none in return. I am expected to accept whatever Inuit decides. It is not even clear to me at this point if I will be given the opportunity to review my taxes before they are filed. At this time I have already given my payment information and asked for a review. My review of the quality of my tax returns is an F because I have not seen them yet. In summary, this service is meant for the ignorant who wish to remain ignorant.
Date published: 2022-06-11
Rated 5 out of 5 by from TurboTax is great Exceptional service thank you Kimberly. Quick and fast!
Date published: 2022-06-11
All TurboTax® Offerings Reviews - Page 3742
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Charles did a great job Charles is great help with taxes! Turbo tax should feel very fortunate!
Date published: 2022-06-11
Rated 5 out of 5 by from Great Service Turbo Tax is easy to use and thorough. We will use it every year!
Date published: 2022-06-11
Rated 4 out of 5 by from Turbo Tax always makes it easy Turbo tax is great about walking you through everything you need to file yAlso, there was a question about stimulus that confused me and would never let me go back to the starter screen to adjust my reply. However, I have been using Turbo Tax for almost 30 years and overall they are the easiest way to do my own taxes.
Date published: 2022-06-11
Rated 5 out of 5 by from Turbo Tax just right for small business Easy to use and asks the correct questions for a small business corporation
Date published: 2022-06-11
Rated 5 out of 5 by from Super helpful! Turbotax helps me to act as my own accountant, with guidance that I can trust.
Date published: 2022-06-11
Rated 3 out of 5 by from Helpful but issues The program itself is fine. For someone not proficient in taxes, it can be helpful to ensure that things do not fall through the cracks. For somebody with tax experience and more complicated investments (e.g. K1s with PTE) the program is tedious to navigate. What makes me ding the rating from a 4 to a 3 is the frequent upsell on services. Very obnoxious.
Date published: 2022-06-11
Rated 5 out of 5 by from ok it took a while due to not having certain information
Date published: 2022-06-11
Rated 5 out of 5 by from No Complaints! I've used Turbotax since I was in high school by recommendation of my dad and have used it ever since. It's super easy and always has the answers to my questions for new things that come up that might confuse me.
Date published: 2022-06-11
Rated 2 out of 5 by from Din't ask questions My experience left me frustrated with Inuit. I was not able to get answers to some of my tax questions so I didn't really learn anything. I think the expectation of this service is that you are a customer who doesn't want to know anything and wants Inuit to just take care of it. That's not what I wanted. I purchased and downloaded a copy of TurboTax and ran into trouble figuring out Schedule E. I was hoping to understand where I was ignorant so that next year I could purchase TurboTax and do my own taxes. Second, Mark, the tax professional I worked with, informed me that I had to pay taxes on a 529 distribution because of how the money was withdrawn from the account. I do not agree with that conclusion. The IRS code is of course confusing on this point and there is there are discussions on the Turbotax forums about this. The consensus on the TurboTax forums is that it does not matter how the money was distributed if you have the appropriate documents to demonstrate the money was spent according to the IRS guidelines on 529 distributions and expenses. I do not know whst the final resolution was on my taxes because I HAVE NOT SEEN THEM YET. This is the most frustrating part. I am being asked for feedback on my experience before I have seen my taxes. I have had NO opportunity yet to review them. I think what is clear is that Inuit expects unconditional trust and they offer none in return. I am expected to accept whatever Inuit decides. It is not even clear to me at this point if I will be given the opportunity to review my taxes before they are filed. At this time I have already given my payment information and asked for a review. My review of the quality of my tax returns is an F because I have not seen them yet. In summary, this service is meant for the ignorant who wish to remain ignorant.
Date published: 2022-06-11
Rated 5 out of 5 by from TurboTax is great Exceptional service thank you Kimberly. Quick and fast!
Date published: 2022-06-11
All TurboTax® Offerings Reviews - Page 3742